This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Team Lead is responsible for providing support and subject matter expertise to the HEALTHCARE first outsourced billing team. This position is responsible for managing the results and customer relationship. This lead must exercise accountability and professionalism in maintaining the high level of service our team and customers deserve. This role reports to the Supervisor of A/R Management. - Drive results for customers including A/R follow up, RAP and NOE submission, reporting, appeals, day-to-day operations, and cash collections. - Assist with training and development of team members in proper Revenue Cycle procedures. - Involved in onboarding/housekeeping information for new hires, overview of Billing Services and products, and other training needs as necessary. - Provide subject matter expertise to the team in the following areas: - Billing Processes - EDI Information (if applicable) - A/R Management - Learn all software of assigned accounts to assist with troubleshooting and training as necessary. - Establish and maintain a collaborative relationship with assigned customers. - Identify and develop solution strategies to address operational issues and develop additional services. - Understand industry payer rules, regulations, billing codes, and requirements. - Maintain confidentiality and knowledge of HIPAA regulations. - Support implementation services by attending implementation meetings, including Billing Walk Through calls. - Manage customer escalations by intervening or sending escalations through the proper channels. - Act as a change ambassador for HEALTHCARE first, presenting a positive message to the team as changes occur. - Help promote a team environment at HEALTHCARE first. - Provide input into performance management of team members. - Manage customer results, ensuring contracted services are performed timely and accurately. - Manage resources to ensure all timelines are achieved. Qualifications - Minimum of 2-4 years of industry experience. - Bachelor’s degree in business administration, healthcare management, healthcare administration, or equivalent applicable work experience. - Ability to conduct effective customer communication – verbal and written as required. - Ability to work independently. - Must be organized and able to multitask. - Strong written and verbal communication skills. - Ability to type, operate computers, and office equipment. - Aptitude for learning computer systems. - Maintain a professional demeanor, courteous and flexible at all times. - Prior experience working with Medicare rules, regulations, and billing requirements. - Willingness and ability to work effectively with members of other departments. - Uphold the standard of HEALTHCARE first customer service through leading by example. - Ability to multitask and prioritize. - Ability to lead difficult customer conversations. Benefits - Comprehensive medical, vision, dental, and life insurance. - AD&D, short-term and long-term disability insurance. - Sleep care management. - Health Savings Account (HSA). - Flexible Spending Account (FSA). - Commuter benefits. - 401(k). - Employee Stock Purchase Plan (ESPP). - Employee Assistance Program (EAP). - Tuition assistance. - Fifteen days Paid Time Off (PTO) in the first year of employment. - Eleven paid holidays plus three floating days. - Fourteen weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Company Description We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive, and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!

• Serve as a key member of the Revenue Operations team, supporting standardization of planning, forecasting, and performance measurements across the GTM organization. • Own the consolidated GTM forecasts across brands, segments, and motions, including monthly, quarterly, and annual views. • Manage GTM forecasting and performance cadences, including weekly forecasts, Monthly Business Reviews (MBRs). • Analyze forecast performance and accuracy, pressure-testing assumptions through historical trends, prior-year comparisons, scenario analysis, and sensitivity modeling to identify risks, gaps, and confidence levels. • Partner with Finance to align bookings forecasts with revenue expectations and understand downstream impacts on budget, expense planning, and overall financial outlook. • Support Annual Operating Plan (AOP) and budget planning by building and maintaining models that inform bookings targets, capacity assumptions, productivity expectations, and scenario-based tradeoffs. • Partner with Sales, Marketing, and Customer Success Operations to consolidate performance inputs, validate assumptions, and surface key drivers impacting results. • Develop executive-ready narratives, presentations, and analytics that synthesize complex data into clear insights, risks, and decision points. • Identify gaps in data, process, or inputs and recommend improvements to enhance forecast accuracy, scalability, and GTM alignment.

Location Address: Remote Office Santa Fe, NM 87501 Compensation Pay Range: Minimum Offer $17.46 Maximum Offer $25.96 Now Hiring: Revenue Recovery Specialist I-Patient Accounting-ABQ Summary: Analyzes and performs validation of claims payment against payer contract terms to ensure payer compliance. Requires detailed knowledge of contractual agreements, contract interpretation, reimbursement methodologies and configuration. Will work to identify payer specific trends and reports significant and recurring issues to the Revenue Recovery Specialist II and the Revenue Recovery Supervisor. Type of Opportunity: Full time Job Exempt: No Job is based: Remote Workers New Mexico Work Shift: Days (United States of America) Responsibilities: Primarily responsible for working in the payment variance work queue to identify payer specific trends and reports significant and recurring issues to the Revenue Recovery Specialist II. Will work, as needed, on validation reports and report any recommendations on any configuration changes that need to be made to the Revenue Recovery Specialist II Must maintain and apply knowledge of complex hospital specific reimbursement methodologies. Must be a resource for hospital follow up and denial teams to answer reimbursement related questions. Demonstrates excellent analytical, problem solving, investigative and research ability during the configuration of contracts and fee schedules and throughout the validation process. Must report payer issues up to the Revenue Recovery Supervisor on payer compliance issues. Performs other related tasks and projects as assigned Qualifications: One to two years experience in a Hospital or Physician medical claims processing, insurance billing or insurance collections environment. Requires knowledge of Third Party Reimbursement and Contracts. Needs to be very detail orientated and have a thorough understanding of the life cycle of an insurance claim including being able to interpret payer 835 data. Must demonstrate strong analytical skills, strong interpersonal skills, and the ability to interface with various departments within the revenue cycle. Must also possess organizational skills, the ability to analyze reports and interpret various reimbursement models. All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more. Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Flosum is at an inflection point. We have multiple product lines gaining traction across enterprise and mid-market segments, four active go-to-market motions — outbound sales, inbound/marketing-led, channel/partners, and product-led growth — and a lean, high-performing team that moves with urgency. What we need now is the operating infrastructure to match our ambition. We’re hiring a Director of Revenue Operations to be the architect of our revenue engine: the person who transforms disconnected GTM motions into a single, data-driven, capital-efficient machine. This is a builder role — not a maintainer role. You will design systems that don’t yet exist, enforce standards that currently aren’t enforced, and build the reporting infrastructure that makes every decision at Flosum smarter. This role reports directly to the CEO and is the highest-leverage operations hire we will make. You will touch every dollar of pipeline, every GTM motion, and every customer-facing team. What You’ll Own - Data, Reporting & Forecasting — Your Primary Mandate - Establish truth in data integrity across Salesforce, Marketo, and Gong.io. - Design and own the forecasting architecture with a weekly cadence. - Build a standardized reporting hierarchy from the CEO’s needs to frontline dashboards. - Implement Salesforce data governance. - Segment reporting and forecasting by GTM motion. - Build and maintain the unit economics dashboard. - Marketing Performance & Marketo Operations - Own the full lead lifecycle in Marketo. - Govern Marketo-Salesforce sync. - Own multi-touch attribution models. - Build and enforce speed-to-lead SLAs and SAL acceptance standards. - Monitor and report marketing funnel performance. - Sales Process Governance - Design and enforce stage definitions with mandatory exit criteria. - Own territory design and quota allocation methodology. - Run the weekly pipeline review cadence with sales leadership. - Design compensation plans that drive the right behaviors. - Enablement Execution Through Gong.io - Create Gong AI Trackers for specific language and frameworks. - Surface gaps between training and actual call performance. - Use Gong deal boards for pipeline inspection. - Build the feedback loop for enablement. - GTM Alignment Across All Four Motions - Build account-level ownership rules and real-time routing logic. - Design PQL routing logic for sales-assisted PLG conversions. - Build deal registration governance and conflict resolution SLAs. - Own separate Opportunity Record Types per motion in Salesforce. - Run a monthly cross-functional GTM alignment meeting. What This Role Is Not - Implement an intake process and maintain a visible quarterly roadmap. - This is not sales operations with a rebrand. Metrics You’ll Own - Pipeline & Forecasting - Forecast accuracy (±10% target within two quarters). - Pipeline coverage by segment. - Pipeline velocity targeting +10% improvement QoQ. - Stage-to-stage conversion rates trended over time. - Marketing (Marketo) - Lead-to-MQL, MQL-to-SQL, SQL-to-Opportunity rates. - Marketing-sourced and marketing-influenced pipeline. - Lead velocity rate. - Speed-to-lead SLA compliance. - Sales (Salesforce + Gong) - Win rates by segment and motion. - Quota attainment distribution across the team. - Average selling price trends. - Sales cycle length by segment. - Enablement (Gong) - Gong tracker adoption rates. - Talk-to-listen ratios and topic coverage. - Multi-threading indicators per deal stage. - Unit Economics - CAC and CAC payback period by GTM motion. - LTV:CAC ratio by customer segment. - Magic Number. - Net Revenue Retention and Gross Revenue Retention. - S&M as % of revenue. Qualifications - 5–10+ years in Revenue Operations, Sales Operations, or GTM Operations in a B2B SaaS environment. - Direct experience operating across multiple GTM motions simultaneously. - Hands-on Salesforce configuration experience. - Marketo operational experience. - Gong.io experience. - Demonstrated experience building a forecasting methodology from scratch. - Financial modeling comfort. - Experience at a company with $15M–$75M in ARR. Strongly Preferred - Experience in the Salesforce ecosystem. - Experience designing and governing partner/channel ops. - SQL proficiency or experience with a BI tool. - Prior experience designing and administering sales compensation plans. The Mindset We’re Hiring For - You Are a Builder. - You Are Company-First. - You Are a Systems Thinker. - You Are Cost-Conscious. What We Offer - Competitive base salary + performance-based variable compensation + equity. - A fully remote-first, global team. - The chance to build the GTM operating infrastructure. - Daily exposure to top leaders in Salesforce DevOps and B2B SaaS operations. Extras (Benefits & Perks) - Competitive compensation, incentive structure, and company equity. - Daily coaching, mentorship, and growth opportunity. - Be part of a global, mission-driven team. - Learn from top leaders in Salesforce DevOps and SaaS sales. - Work on exciting challenges in a rapidly growing industry.