Location Address: Remote Office Santa Fe, NM 87501 Compensation Pay Range: Minimum Offer $17.46 Maximum Offer $25.96 Now Hiring: Revenue Recovery Specialist I-Patient Accounting-ABQ Summary: Analyzes and performs validation of claims payment against payer contract terms to ensure payer compliance. Requires detailed knowledge of contractual agreements, contract interpretation, reimbursement methodologies and configuration. Will work to identify payer specific trends and reports significant and recurring issues to the Revenue Recovery Specialist II and the Revenue Recovery Supervisor. Type of Opportunity: Full time Job Exempt: No Job is based: Remote Workers New Mexico Work Shift: Days (United States of America) Responsibilities: Primarily responsible for working in the payment variance work queue to identify payer specific trends and reports significant and recurring issues to the Revenue Recovery Specialist II. Will work, as needed, on validation reports and report any recommendations on any configuration changes that need to be made to the Revenue Recovery Specialist II Must maintain and apply knowledge of complex hospital specific reimbursement methodologies. Must be a resource for hospital follow up and denial teams to answer reimbursement related questions. Demonstrates excellent analytical, problem solving, investigative and research ability during the configuration of contracts and fee schedules and throughout the validation process. Must report payer issues up to the Revenue Recovery Supervisor on payer compliance issues. Performs other related tasks and projects as assigned Qualifications: One to two years experience in a Hospital or Physician medical claims processing, insurance billing or insurance collections environment. Requires knowledge of Third Party Reimbursement and Contracts. Needs to be very detail orientated and have a thorough understanding of the life cycle of an insurance claim including being able to interpret payer 835 data. Must demonstrate strong analytical skills, strong interpersonal skills, and the ability to interface with various departments within the revenue cycle. Must also possess organizational skills, the ability to analyze reports and interpret various reimbursement models. All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more. Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Flosum is at an inflection point. We have multiple product lines gaining traction across enterprise and mid-market segments, four active go-to-market motions — outbound sales, inbound/marketing-led, channel/partners, and product-led growth — and a lean, high-performing team that moves with urgency. What we need now is the operating infrastructure to match our ambition. We’re hiring a Director of Revenue Operations to be the architect of our revenue engine: the person who transforms disconnected GTM motions into a single, data-driven, capital-efficient machine. This is a builder role — not a maintainer role. You will design systems that don’t yet exist, enforce standards that currently aren’t enforced, and build the reporting infrastructure that makes every decision at Flosum smarter. This role reports directly to the CEO and is the highest-leverage operations hire we will make. You will touch every dollar of pipeline, every GTM motion, and every customer-facing team. What You’ll Own - Data, Reporting & Forecasting — Your Primary Mandate - Establish truth in data integrity across Salesforce, Marketo, and Gong.io. - Design and own the forecasting architecture with a weekly cadence. - Build a standardized reporting hierarchy from the CEO’s needs to frontline dashboards. - Implement Salesforce data governance. - Segment reporting and forecasting by GTM motion. - Build and maintain the unit economics dashboard. - Marketing Performance & Marketo Operations - Own the full lead lifecycle in Marketo. - Govern Marketo-Salesforce sync. - Own multi-touch attribution models. - Build and enforce speed-to-lead SLAs and SAL acceptance standards. - Monitor and report marketing funnel performance. - Sales Process Governance - Design and enforce stage definitions with mandatory exit criteria. - Own territory design and quota allocation methodology. - Run the weekly pipeline review cadence with sales leadership. - Design compensation plans that drive the right behaviors. - Enablement Execution Through Gong.io - Create Gong AI Trackers for specific language and frameworks. - Surface gaps between training and actual call performance. - Use Gong deal boards for pipeline inspection. - Build the feedback loop for enablement. - GTM Alignment Across All Four Motions - Build account-level ownership rules and real-time routing logic. - Design PQL routing logic for sales-assisted PLG conversions. - Build deal registration governance and conflict resolution SLAs. - Own separate Opportunity Record Types per motion in Salesforce. - Run a monthly cross-functional GTM alignment meeting. What This Role Is Not - Implement an intake process and maintain a visible quarterly roadmap. - This is not sales operations with a rebrand. Metrics You’ll Own - Pipeline & Forecasting - Forecast accuracy (±10% target within two quarters). - Pipeline coverage by segment. - Pipeline velocity targeting +10% improvement QoQ. - Stage-to-stage conversion rates trended over time. - Marketing (Marketo) - Lead-to-MQL, MQL-to-SQL, SQL-to-Opportunity rates. - Marketing-sourced and marketing-influenced pipeline. - Lead velocity rate. - Speed-to-lead SLA compliance. - Sales (Salesforce + Gong) - Win rates by segment and motion. - Quota attainment distribution across the team. - Average selling price trends. - Sales cycle length by segment. - Enablement (Gong) - Gong tracker adoption rates. - Talk-to-listen ratios and topic coverage. - Multi-threading indicators per deal stage. - Unit Economics - CAC and CAC payback period by GTM motion. - LTV:CAC ratio by customer segment. - Magic Number. - Net Revenue Retention and Gross Revenue Retention. - S&M as % of revenue. Qualifications - 5–10+ years in Revenue Operations, Sales Operations, or GTM Operations in a B2B SaaS environment. - Direct experience operating across multiple GTM motions simultaneously. - Hands-on Salesforce configuration experience. - Marketo operational experience. - Gong.io experience. - Demonstrated experience building a forecasting methodology from scratch. - Financial modeling comfort. - Experience at a company with $15M–$75M in ARR. Strongly Preferred - Experience in the Salesforce ecosystem. - Experience designing and governing partner/channel ops. - SQL proficiency or experience with a BI tool. - Prior experience designing and administering sales compensation plans. The Mindset We’re Hiring For - You Are a Builder. - You Are Company-First. - You Are a Systems Thinker. - You Are Cost-Conscious. What We Offer - Competitive base salary + performance-based variable compensation + equity. - A fully remote-first, global team. - The chance to build the GTM operating infrastructure. - Daily exposure to top leaders in Salesforce DevOps and B2B SaaS operations. Extras (Benefits & Perks) - Competitive compensation, incentive structure, and company equity. - Daily coaching, mentorship, and growth opportunity. - Be part of a global, mission-driven team. - Learn from top leaders in Salesforce DevOps and SaaS sales. - Work on exciting challenges in a rapidly growing industry.

• Flosum is at an inflection point with multiple product lines gaining traction across enterprise and mid-market segments • Hire a Director of Revenue Operations to architect the revenue engine • Design systems, enforce standards, and build reporting infrastructure • Establish truth in data within the first 90 days, focusing on forecasting, reporting and data governance • Own the full lead lifecycle in Marketo, and monitor the marketing funnel performance • Design and enforce sales process governance, manage territory design and annual capacity planning • Create Gong AI Trackers and ensure enablement effectiveness • Align GTM operations across outbound, inbound, channel, and PLG motions • Define metrics for pipeline, marketing performance, sales effectiveness, enablement, and unit economics

• Deploy an entirely new GTM tech stack in your image • Partner directly with Leadership to design and execute GTM strategies which drive growth across both New Logo and Expansion/Upsell • Optimize a high-performing outbound sales driven motion in conjunction with developing an inbound marketing driven motion utilizing signals to better score leads • Own GTM reporting and forecasting covering the entire revenue bowtie • Document, standardize, and continuously improve process from Lead to Customer