At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. The Americas Director, Program Management is personally responsible and accountable for all services and support aspects for major accounts - acting as a single point of contact for the customer. This includes implementation, rollout, and delivery of products and services as well as business development and generating new business jointly with the sales team. The Director is also responsible for the performance of the project management community, working closely with the Service’s Director to ensure delivery as per agreed KPIs and practices. General Roles and Responsibilities - Define and govern project implementation methodology, quality standards, control / governance and continuous improvement for delivered projects and practices - Full ownership & accountability of projects (Day 1) - Supporting Service’s Director in developing, building and maintaining effective and highly efficient project management team and drive multi-million revenue targets - Oversee several accounts projects from managerial perspective, as well as personally manage projects as individual contributor - Closely working with sales, R&D, Project Managers and cloud teams for the delivery and successful completion of projects and activities - Responsible for customer satisfaction and transaction survey results conducted for project management community - Defining project goals and delivery plans, KPIs for project managers and objectives - Initial point of contact and escalation, directly responsible for the rollout/delivery of products, services and production - Directly responsible for improving and maintaining long-term customer satisfaction goals - Develop and maintain positive and productive long term working relationship with customer’s business and operations managers, as trusted advisor - Work jointly with sales to promote and expand sales of NiCE solutions, as well as value added services such as training and consulting - Provide guidance to other PMs while working with the assigned major account - Identify, drive / executive continuous improvement initiatives that bring us long term positive impact for Major Account Program - Serve as an escalation point for the customer Requirements - At least eight to ten years of account & customer management experience - At least three years of management experience - Knowledge of both theoretical and practical aspects of project management - PMI Certification is an asset - Contact Center industry background (Avaya, Cisco) and strong technical orientation - Software / solution deployment projects delivery experience in the IT world - Experience working in multi-culture environment, serving regional and global customers - Bachelor or Masters degree in IT management or Business preferred Competencies - Customer Management - Excellent communication and presentation skills, mainly with executives - Understand the client business and technical environment – be a business enabler - Able to identify potential challenges, mitigate risks and manage escalations - Account Management - Strategic – be able to anticipate down the road initiatives with clients - Good business and financial understanding - Lead team and processes on time-on budget-on quality - Leadership and management - Ability to develop, drive, and contribute in a high performance team - Ability to manage a team in matrix environment - Ability to partner, align and coordinate with the sales team. Key Success Factors - Delivery performance - Customer Satisfaction – internal and external - Business growth; new services booking and reoccurring revenue - Optimization of P&L About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Program Manager of the Center for Rural Multifamily Housing Preservation (CRMPHP) will be the entrepreneurial leader of the CRMHP, providing leadership, subject matter expertise, and day-to-day oversight of the Center’s work. Primary Responsibilities - Oversee an active USDA 515 role as a leading thought partner and expert on preservation of rural housing. - Reinforce and expand HAC’s role as a leading thought partner and expert on preservation of rural housing. - Expand and evolve HAC’s 515 technical assistance work to meet the needs in the field, increasing 515 preservation activity and capacity of nonprofit developers and housing authorities through improved resources and policies. - Preserve as many Sections 515 and other rural multifamily properties as possible. - Support state and Federal policy development focused on affordable housing preservation. - Collaborate across HAC’s divisions to accomplish these goals. Preservation Technical Assistance - Lead HAC’s USDA Section 515 Technical Assistance (TA), including supervision of Rural Housing Preservation Specialists. - Provide hands-on TA to nonprofits that are acquiring Section 515 properties, supporting through each stage of property acquisition and development—from initial due diligence through the potential rehabilitation construction and lease-up period. - Develop and maintain a pipeline of TA opportunities through marketing efforts. - Provide technical assistance on preservation of rural multifamily properties outside the 515 program. - Develop tools, templates, best practices, and case studies to assist the team and field. - Manage TA funding, including reporting and compliance. Policy - Support HAC’s policy team on Section 515 and housing preservation issues. - Assist in managing an industry-wide Rural Preservation Working Group (RPWG). Policy Advocacy - Track federal and state policy funding models that are resulting in successful preservation. - Build connection and professional community with other preservation-focused partners. Lending - Support HAC Loan Fund with subject matter expertise on Section 515 and other rental housing preservation transactions. - Work with the Lending team to identify and secure other loan capital for preservation lending. - Be an expert in affordable housing and community development finance on the needs of USDA 515 properties. Research - Work with HAC’s research team to develop effective research studies, tools, and publications that will help communicate the need for preservation of Section 515 and other rural multifamily properties. - Monitor data to assess trends and emergent issues with the stock of rural rental housing. - Assist with planning for and development of data utility to monitor and assess rural housing preservation. Inform, Influence and Interact - Be a leading voice on affordable rural housing preservation to increase awareness and grow resources to address this issue on a national scale. - Develop and grow partnerships with other national and regional partners and funders of preservation including GSEs, Federal Home Loan Banks, HUD, USDA, housing finance agencies, and public and tribal housing authorities to educate and increase engagement in rural rental housing preservation. - Develop and expand partnerships with national, regional, and local housing organizations to grow the pool of stakeholders interested in rural multifamily properties considered for energy retrofit and energy efficiency funding emerging through new EPA and HUD sources and other opportunities that arise. - Represent HAC and rural interests at conferences, meetings, and other events to influence developers, lenders, investors, CDFIs, elected officials, non-profits, and others to expand preservation. Qualifications - Bachelor’s degree and minimum of seven years of experience in real estate development, housing preservation, or community development finance. - Substantial real estate development knowledge or loan underwriting skills, with experience in understanding complex transactions and deal structures. - At least three years of experience managing people, preferably at a nonprofit. - Experience with and knowledge of USDA’s Section 515 program and the transfer process. - A strong understanding of real estate transactions including federal multifamily housing programs and preservation funding sources. - Innovative, entrepreneurial, and willing to pursue new ventures in service to the mission. - Organized, detail-oriented, able to manage multiple projects and meet deadlines. - Excellent and creative problem solver. - Excellent communication skills, excellent writer, and capable public speaker. - Able to protect and maintain confidentiality. - Able and willing to travel and occasionally work long hours. - Proficient in Office365 and able to thrive in an online workplace. - A good colleague and enjoyable person to work with. - Committed to HAC’s mission of improving housing conditions for the rural poor, with an emphasis on the poorest of the poor in the most rural places. Benefits - Competitive wages, benefits, and growth opportunities consistent with industry standards. - Flexible benefits packages include health insurance; life and other insurance; financial benefits, including a retirement plan with partial employer match; time off; and work/life benefits, including education assistance. - Salary range is $110,000 to $130,000 per year, depending on qualifications. Equal Opportunity Employment Information HAC is an equal opportunity provider and employer. HAC’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, or any other basis protected by applicable federal, state, or local laws.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Assists the PM in providing leadership, management, and direction to program management staff. - Oversees and coordinates inventory management, procurement actions, maintenance, repairs, and serviceability of all program equipment. - Coordinates the shipment of program equipment and materials; documenting, as necessary, that the proper customs, procedures, and standards are adhered to. - Ensures that all travel arrangements for personnel traveling to and from other countries in support of the contract are completed and documented. Qualifications - US citizen. - PMP certification is preferred. - Must possess Associates Degree or higher. - Must possess a minimum of 4 years of applicable work experience in planning, evaluating, analyzing, and implementing government logistics and security-type programs. Experience supporting such programs in high threat environments is preferred. - Must possess a minimum of 1 year supervisory experience in personal protection, emergency response, or guard force. - Must possess demonstrated experience working with a wide range of procurement and logistics issues. - Demonstrated experience supporting international administrative and logistical support functions. Requirements - Remote location. - Teleworking: As approved. - Travel: Occasionally. - FLSA Status: Full-Time. Physical Demands - Must be able to remain in a stationary position 50% of the time. - Frequently required to move about inside the office to access file cabinets, office machinery, etc. - Occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. - Must occasionally lift and/or move up to 25 pounds. Work Environment - During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. - Occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise. Company Description GardaWorld Federal Services and family of companies is an EOE Equal Opportunity Employer of Minorities/Women/Veterans/Disabled. We participate in the E-Verify Employment Verification Program.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role provides critical operational support across multiple digital initiatives, ensuring programs run smoothly and efficiently. You will manage day-to-day program operations, coordinate timelines, and track key activities while enabling senior program managers to focus on strategy and scaling initiatives. The position is highly cross-functional, offering exposure to AI education, community engagement, and customer enablement at scale. You will work closely with internal teams across education, marketing, community, and support to deliver seamless program execution. This role is ideal for a detail-oriented professional who thrives in fast-paced environments, enjoys ownership of operational processes, and seeks to contribute to the growth of digital programs. The opportunity offers both hands-on program management experience and visibility into AI-driven initiatives. - Manage operational aspects of digital programs, including course uploads, LMS administration, and content publishing workflows. - Support program communications, community engagement, and moderation across multiple channels. - Coordinate advocacy, contributor tracking, and fulfillment of program resources. - Maintain front-end experiences for educational and community platforms, including page updates and promotions. - Partner with analytics and marketing teams to track participation, engagement, and program health metrics. - Assist with ad hoc reporting and operational tasks to improve program efficiency and impact. Qualifications - Experience in program coordination, project support, or operations; SaaS experience is a plus. - Highly organized, execution-focused, and able to manage multiple concurrent initiatives. - Strong attention to detail with a proactive approach to problem-solving. - Excellent communication skills and ability to collaborate effectively across teams. - Interest in AI, digital education, and community engagement, even for early-career professionals. - Comfortable working in fast-paced, dynamic environments with shifting priorities. Benefits - Full-time contractor position, 40 hours per week, remote in the United States. - Competitive hourly rate: $60—$80 USD. - Exposure to AI programs, digital education, and community enablement initiatives. - Opportunity for professional growth and cross-functional collaboration. - Flexible work environment with high visibility into program operations. - Collaborative, inclusive culture emphasizing learning, mentorship, and operational excellence.