• Lead the end-to-end deployment of the DTE solution, ensuring project objectives and timelines are met. • Establish and maintain project governance, including reporting, risk management, and stakeholder alignment. • Coordinate cross-functional teams across Commercial, IT, and other stakeholders to ensure smooth communication and delivery. • Manage project planning, milestones, and deliverables throughout the project lifecycle. • Drive structured communication and project cadence (“drumbeat”) across multiple teams and markets. • Ensure alignment of the technical solution based on Salesforce Experience Cloud with business requirements. • Oversee the implementation of DTE capabilities such as Retail Tasking, B2B eOrdering, Retail-as-a-Service activities, and loyalty/reward mechanisms.

• Lead ongoing CMS product development • Act as the primary client partner • Oversee delivery operations and financial performance • Ensure high-quality delivery • Drive team effectiveness

Responsibilities & Qualifications We are seeking a Task Order Project Manager to join our Defense Logistics Agency team. REQUIRED QUALIFICATIONS Experience - 5+ years of project management or related experience with progressively higher levels of responsibility in the public and/or private sector within IT or consulting environments. - 5+ years of leadership experience managing teams, projects, or operational activities in IT or consulting programs. - Demonstrated experience managing complex technical or IT-related projects involving multiple stakeholders. - Experience coordinating with government representatives and contract personnel to support project execution. Education - BS or BA OR four (4) additional years of related experience. Certifications - Project Management certification (e.g., PMP or other recognized certification). Clearance - Secret - IT-II Non-Critical security clearance, Tier 3 investigation. RESPONSIBILITIES - Serve as the Project Manager for large, complex task orders or multiple related task orders supporting government IT programs. - Assist the Program Manager in coordinating with the Government Contracting Officer (KO), Contracting Officer Representative (COR), Task Order Managers, government management personnel, and customer agency representatives. - Provide overall management and oversight of assigned task order(s), ensuring technical solutions are implemented effectively and within required timelines. - Plan, organize, and manage project activities to ensure contract deliverables, schedules, and performance objectives are achieved. - Monitor project execution, identify risks or issues, and implement mitigation strategies to maintain schedule and performance goals. - Coordinate cross-functional teams to support the successful delivery of IT and consulting services across the task order. - Track project milestones, deliverables, and performance metrics to ensure alignment with contract requirements. - Provide status updates, performance reports, and project briefings to the Program Manager and government stakeholders. - Ensure compliance with contractual requirements, organizational policies, and government regulations throughout project execution. - Support resource planning, staffing coordination, and task prioritization across the project team. - Facilitate communication between project stakeholders to ensure clarity of requirements, expectations, and deliverables. - Ensure quality control and continuous improvement across all project activities and deliverables. Overview WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - Location: Candidates must reside in one of our approved hiring states within the United States. - Type of environment: Remote - Noise level: Medium - Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. - Amount of Travel: less than 10% List of Approved States: AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, WV, WI, WY. WORK AUTHORIZATION/SECURITY CLEARANCE U.S. Citizen Secret – IT-II (Tier 3) Non-Critical Sensitive Clearance with a favorable NACLC. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice Additional Job Information TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. Apply now to explore jobs with us at www.TekSynap.com. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Team Lead, Project Management is a people and process leader with a passion for delivering exceptional customer experiences and building high-performing teams. You bring proven success in managing remote teams, ideally in a fast-paced, digital-first environment. You balance empathy and accountability, know how to motivate and coach, and thrive on solving problems creatively while ensuring consistency in service quality. You are ultimately accountable for the customer experience delivered by your team. You're data-informed, but people-driven, able to translate insights into actions, set clear goals, and inspire teams to exceed them. You’re tech-savvy, customer-obsessed, and love transforming challenges into opportunities. Responsibilities - Lead, manage, and develop a team of US-based Project Managers focused on delivering best-in-class project management of B2B orders. - Drive team performance and KPIs (On Time Delivery, Quality Assurance, Response Time, Escalation Management) and implement action plans for continuous improvement. - Create a culture of ownership, growth, and accountability through regular coaching, feedback, and performance reviews. - Collaborate cross-functionally with product, logistics, and marketing to address customer pain points and provide insights to drive improvements. - Lead initiatives that elevate the customer journey, reduce friction, and increase retention and satisfaction. - Assist with hiring, onboarding, and ongoing training to ensure readiness and alignment with Quince values. - Accountable for escalations across your team, ensuring prompt resolution. - Serve as a subject and process expert on client-facing calls. - Manage work load balance and coverage during absences. Key Accountabilities & Deliverables - Team Performance - Direct team scorecard: - On Time Delivery: 99% - Quality Acceptance: 99% - Additional team KPIs: - Response Times - PM Ball Drop Escalations Key Accountabilities & Deliverables - Individual Goals - Performance Management: Monitor each of your team member’s performance and alignment with the key department metrics. Perform timely coaching, and feedback sessions with documentation and follow-up completed in real time. - Team Engagement: Communicate with your team daily, answering questions, and addressing issues. - Email & Task Management: Respond to all assigned Tasks within the corresponding SLA and follow up on emails or requests for assistance within the same day. - Project Manage: Project Manage projects independently to maintain expertise in the process and effectively suggest and drive improvements. - 1:1s: Prepare for and host 1:1s for all team members on weekly or bi-weekly cadence, depending on need. - Attrition Management: Surface attrition risks and performance concerns promptly and proactively with leadership. - 30/60/90 Onboarding: Fill out 30/60/90 Onboarding documentation for all new joiners. - PM Weekly: Co-Lead the PM weekly call. - JIRA Filing: File JIRAs for any issues or concerns that arise on your team. - Special Projects: Occasionally, you may be asked to complete various projects supporting your team or addressing specific issues that arise. - Customer Escalations: Handle customer escalations promptly and professionally. - Hiring & Interviewing: Attend all scheduled interviews and submit a scorecard within 1 hour of completion of interview. - Attendance Monitoring: Manage Out of Office schedules and coverage appropriately. Pay Range $80,000 — $100,000 USD Why Quince? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. Equal Opportunity & Hiring Integrity Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds. At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices.