This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Pharmacy Automation Support Specialist works under the supervision of Manager, Automation primarily supporting pharmacy backend distribution and system integration with automated dispensing machines. This role requires a combination of technical expertise, analytical skills, and excellent communication abilities. - Assists with automated dispensing machine integrations - Proficient in dispense methods and pharmacy workflow associated with pharmacy automation - Supports the installation of new units and relocation of existing units - Gathers, analyzes, and interprets data, detects patterns, makes recommendations surrounding machine optimization - Conducts regular performance reports and formulary reviews for automated dispensing machines - Proactively identifies opportunities for process optimization and automation system enhancements - Trains staff on troubleshooting, best practices, cleaning procedures, preventive maintenance tasks, and ticketing protocols - Monitors use of system and machines ensuring proper utilization, adherence to policy and procedure - Provides ongoing support and guidance to Pharmacy Automation Technicians to optimize machine performance and minimize downtime Qualifications - High School diploma required / Associate Degree or greater preferred - 3+ years as an Operator or higher on commercially available or proprietary pharmacy system focused on Long Term Care or Institutional pharmacy - Foundational knowledge in Institutional or Long-term Care Pharmacy - Communication – Intermediate - Microsoft Office Suite – Intermediate - Devoted to a task or purpose with integrity - Curious, detail-oriented, and a quick learner - Capable of carrying out a given task with all details necessary to get the task done well - Demonstrates eagerness and interest - Works well as a member of a team - Detail-oriented mindset with a commitment to upholding quality standards and best practices - Inspired to perform well by the ability to contribute to the success of a project and the organization - Strong customer focus, ability to deeply understand customers and their needs - Excellent communication skills Requirements - Travel: 50-75% - Remote: Able to reside anywhere within the Continental USA - Schedule: Monday - Friday, hours are per business needs Benefits - Competitive pay - Health, dental, vision and life insurance benefits - Company paid STD and LTD - Employee Discount Program - 401k - Paid-time off - Tuition reimbursement - Non-retail/Closed-door environment

The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY Future Need - Actively Interviewing Location: Remote in any United States jurisdiction not excluded from this job advertisement. We're looking for a detail-oriented IT professional to support application access and user support! Apply today to join a mission-driven team supporting critical healthcare technology environments. Position Description: The Application Support Analyst provides advanced support for healthcare information systems, with a focus on user access, account configuration, and issue resolution. Minimum/General Experience: 5 years of experience supporting application system account access and user provisioning Minimum Education: Bachelor's degree in computer science or related field Essential Skills/Qualifications: - Excellent ability to follow and improve troubleshooting processes - Excellent experience researching and resolving account access issues - Above average documentation skills - Strong analytical skills - Knowledge of user profile and access management concepts - Experience working in a team environment - Experience with ticketing systems (e.g., ServiceNow (SNOW)) - Experience with healthcare information systems (e.g., VistA) - Excellent attention to detail skills - Excellent oral and written communication skills General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment.  - Assignment Location - Remote - Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.  - Typing, communicating, repetitive motions.  - Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.  - Inside environmental conditions with protection from outside elements.  Security: Ability to obtain/maintain a Federal Civilian Public Trust - U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years Federal Civilian Public Trust Consists of a review of up to but not limited to: - Covers 10 year period and in some instances lifetime events - OPM Security Investigations Index (SII) - DOD Defense Central Investigations Index (DCII) - National Agency Check (NAC) records - FBI name check - FBI fingerprint check - Credit report check - Written inquiries to previous employers and references listed on the application for employment - Potential interviews with the subject, spouse, neighbors, supervisor, coworkers - Law enforcement check - Court records check - Education check- Attendance and Degrees Acceptable Credentials Tasks/activities include, but are not limited to: - Researches and resolves system and application access issues - Supports healthcare system access tools and gateways - Collaborates with end users and technical teams to diagnose and resolve issues - Documents findings and provides recommendations to IT support teams - Monitors and manages tickets through an enterprise ticketing system (e.g., SNOW) - Maintains and updates troubleshooting guides and process documentation - Uses automation when available - Participates in team meetings and operational reviews - Provides support to less experienced team members - Contributes to project and operational reporting Compensation & Benefits: The annual projected pay range for this position is $68,539 - $81,695 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location. Oxley Enterprises, Inc. offers a full array of benefits including: - Medical, dental, vision and prescription drug coverage for you and your family. - Life Insurance, short-term disability and long-term disability paid for by the Company. - Supplemental coverages including Accident, Critical Illness, and Hospital. - Additional Life insurance coverage for you and your dependents. - 401k plan with various options to select based on your retirement goals. Oxley Enterprises®, Inc. is a certified service-disabled veteran-owned (SDVOSB), economic disadvantaged woman-owned (EDWOSB), Small Business Administration Certified 8(a), and small disadvantaged business (SDB) that has 25 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025). Oxley is a 2019 - 2025 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law. If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: careers@oxleyenterprises.com with the following information: Subject Line: Accommodation Request Provide a description of your accommodation request Include your contact information: Full name, Email address, Best number to reach you (optional) We participate in the E-Verify program. http://www.dhs.gov/E-Verify

Job Title: Patient Access Navigator Hours: 40 hours per week; Monday through Friday from 11:30 AM to 8:00 PM (EST) Location: 100% remote Requirements: 3 weeks of full-time training is required from 8:00 AM to 4:30 PM Job Profile Summary This role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing. In addition, this role focuses on performing the following Patient Access duties: Performs the administrative and financial-clearance duties necessary to facilitate the procurement of clinical services by patients. Collects patient's necessary demographic and financial information from physician offices, acute-care entities, or the patients themselves, schedules services for patients, and handles referrals from primary care doctors to ensure patients are scheduled for recommended appointments/procedures, etc. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation. Job Overview Under the direction of the Pre-Services Revenue Cycle Leadership, the position supports Revenue Cycle workflows such as but not limited to Front End Patient Support, Scheduling, Pre-Registration, Referrals and Authorization. The position works within Revenue Cycle as well as other service lines throughout Tufts Medicine to create a system of quality health care. Responsible for assuring that standard process discipline is adhered to. Ensures a high-performance work team is developed through training, coaching, mentoring and bi-monthly meetings. Maintaining a high standard of quality care by achieving set internal department KPIs/metrics. Responsible for supporting inbound and outbound call volume, completing pre-registrations, sending/receiving MyTuftsMed portal messages, support Epic appointment and patient workqueues, generate and finalize patient estimates, receiving and transcribing hospital-based orders, obtaining referrals and authorizations, collections of copays, deductible and/or co insurances. Job Description Minimum Qualifications: 1. Minimum High School Diploma or Equivalent Preferred Qualifications: 1. Experience in insurance, managed care, private physician’s office practice or hospital registration setting 2. Revenue Cycle, Patient Access or Pre-Services experience Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Utilizes effective customer service etiquette and skills in all phases of telephone communications. 2. Obtains accurate demographic, financial and clinical information from patients/guarantors. 3. Understands and demonstrates knowledge of basic medical terminology. 4. Meets or exceeds patient handling, speed to answer, first patient one call resolution, hold time quality metrics within the context of excellent customer satisfaction and minimal error rate. 5. Maintains a basic knowledge of billing, understands eligibility, referrals, pre-authorization, broad scope of benefits, policy number requirements, subscriber vs. guarantor, and order of insurances. 6. Possess a solid understanding regarding specific instructions associated with various appointment types and procedures. 7. Responds to telephone or electronic inquiries from patients, physicians, employees regarding registration, appointments, patient estimates, provider messages and other services. 8. Generates patient estimates and attempt to collect estimated amounts due prior to date of service and create a hospital account note to support your work. 9. Works to resolve all caller inquiries and issues and demonstrates ability to transfer calls by following customer service guidelines. 10. Accurately and promptly schedules, reschedules, and cancels appointments to maximize resource utilization for optimum efficiency. 11. Instructs patients in preparation of visit by providing any preparation, location and other general information in a professional and courteous manner. 12. Utilizes information systems/tools, such as Epic, Vyne/Trace, Microsoft Teams, Amazon Connect/AWS. 13. Consistently provides the highest level of customer service when interfacing with patients, co-workers, referring physicians and all internal departments and external customers. 14. Participates in the achievement of personal and departmental goals and initiatives. 15. Actively contributes to positive morale and teamwork; supports changes and initiatives and demonstrates good communication skills. Physical Requirements: 1. Frequent sitting, occasional standing & walking. Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects 2. Requires manual dexterity using fine hand manipulation to operate a computer keyboard and related equipment 3. Requires ability to see computer screens, monitoring equipment and reports Skills & Abilities: 1. Knowledge of Medical Terminology, CPT and ICD-10 codes 2. Significant knowledge of Medicare, Medicaid, and third-party payer billing guidelines, compliance, and regulations 3. Knowledge of Epic Cadence, Vyne/Trace, Microsoft Teams, Amazon Connect/AWS 4. Proven analytical and critical-thinking skills, as well as strong decision-making, required to synthesize complex data sets. 5. Interpret qualitative and quantitative data and trends to implement recommendations, resulting in measurable performance improvement and successful organizational change. 6. Ability to collaborate with those within, as well as outside of Revenue Cycle to understand challenges, and adapt methodologies and approaches to ensure results align with Tufts Medicine’s objectives. 7. Ability to successfully build relationships with all team members. 8. Strong oral, written and interpersonal communication skills. 9. Ability to work in a complex environment with frequent changes. 10. Excellent organizational skills required with attention to detail. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $20.12 - $25.15

Remote Support Coordinator Classification: Non-Exempt Reports To: Program Director Department: Program Operations – Remote Support Summary / Objective The Remote Support Coordinator is responsible for the daily coordination and oversight of Remote Support services, ensuring individuals receiving services are safe, supported, and connected through effective use of remote technology systems. This role supervises Remote Support staff and ensures compliance with Ohio Department of Developmental Disabilities (DODD) rules, LADD policies, and documentation requirements. The Coordinator oversees technology implementation, monitoring, quality assurance, and collaboration with internal teams and vendors to ensure remote systems function effectively and align with each individual’s ISP. This position ensures operational oversight, accountability, and coordination of remote support systems. Essential Functions Service & Regulatory Oversight - Ensure compliance with applicable Ohio DODD Administrative Code and Revised Code related to Remote Support services. - Maintain detailed knowledge of LADD policies and ensure consistent implementation. - Represent LADD in the Individual Service Plan (ISP) process and ensure Remote Support services align with assessed needs. - Submit ISP revisions as needed when remote service delivery requires modification. - Review and approve service documentation to ensure accuracy, billing compliance, and regulatory standards. - Monitor major unusual incidents (MUIs), unusual incidents, and medication errors as related to Remote Support, ensuring proper reporting and follow-up. - Ensure health, safety, and rights of persons served are upheld at all times. Remote Technology Coordination & Quality Assurance - Collaborate with Tech Support Specialist and Program Manager on deployment, implementation, and coordination of remote technology systems (cameras, sensors, dashboards, apps, monitoring platforms). - Conduct routine quality assurance checks of remote systems, including battery life, connectivity, sensor activity, and dashboard functionality. - Ensure monitoring systems are operational and that outages, gaps in service, or system failures are addressed promptly. - Serve as liaison between Remote Support staff, Intake, assessment staff, Facilities, and designated IT/vendor partners to ensure technology aligns with assessed needs. - Communicate timely with Program Manager and relevant departments regarding technology issues impacting service delivery. - Collaborate with vendors to resolve operational issues, escalating technical troubleshooting as appropriate. - Track and report remote support system performance metrics and departmental goals.