We achieve decarbonization using building science technology to ensure our planet for future generations.
Implementation Advisor
Location
Canada
Posted
106 days ago
Salary
$80K - $90K / year
Seniority
Senior
Job Description
Implementation Advisor
PSD
• Act as Project Manager on small to large multi-phase software implementation projects for municipal Building and Planning departments. • Plan, track, and communicate throughout the implementation lifecycle, managing project constraints to achieve client success objectives. • Serve as a trusted advisor to municipal clients, offering best-practice recommendations for permitting, inspections, planning workflows, and development review processes. • Facilitate requirements-gathering sessions with planners, inspectors, permit technicians, and administrative staff to identify business objectives and operational needs. • Provide software demonstrations tailored to municipal permitting, licensing, and land-use management use cases. • Create and maintain configuration, testing, process, and project documentation; configure model components based on municipal workflow analysis. • Analyze data sets related to permits, inspections, parcels, and planning applications to determine optimal configuration and migration strategies. • Deliver both synchronous and asynchronous end-user training for municipal staff, remotely or onsite as required. • Develop detailed written technical specifications for data imports/exports, custom routines, and support issues. • Utilize internal Project Management Software to manage the lifecycle of each implementation and prepare project reports and status updates. • Understand PSD’s product release and patch process and plan for potential impacts on municipal clients. • Participate in team status meetings, review JIRA tickets, collaborate on solutions, and prioritize requirements. • Escalate client issues to appropriate team members to ensure timely resolution. • Other duties as assigned.
Job Requirements
- 3–5 years experience in a similar role implementing complex software modules or municipal technology solutions.
- College Diploma or University Degree in Computer Science, Information Management, GIS, Urban Planning, Civil Engineering, Accounting, or a related field.
- 2+ years experience applying standard software implementation techniques in a client-facing role, preferably with municipal or public-sector clients.
- 3–5 years experience with project management tools, methodologies, and best practices.
- Familiarity with cloud software environments and intermediate to advanced proficiency with modern technologies such as Google Suite, JIRA, Kantata, etc.
- Experience working with municipal clients—especially Building, Planning, or Community Development departments—is a strong asset.
- Knowledge and/or experience working with large data sets, including permitting, parcel, or land-use data.
- Strong analytical, troubleshooting, and presentation skills with exceptional attention to detail.
- Excellent interpersonal and communication skills, with the ability to foster strong client relationships and guide municipal teams through change.
- Strong organizational and time-management skills with the ability to manage multiple projects simultaneously.
- Growth-oriented and entrepreneurial mindset.
- Valid driver’s license and passport for travel.
- Advanced skills with MS Word and Excel.
Benefits
- Competitive Compensation: We offer competitive salaries that recognize your skills and experience.
- Wellness Coverage: Enjoy a comprehensive health and wellness benefits package that keeps you and your family secure and healthy.
- Flexible Working: Work where you thrive! Enjoy remote work flexibility (specific regional options apply) while staying connected to our supportive team.
- Work-Life Balance: Benefit from Flex Hours to manage your personal life and Paid Time Off (PTO) so you can fully recharge.
- Unwind Early: Say hello to summer with our popular Summer Fridays—shorter work weeks to help you kick-start the weekend.
- Culture & Community: Participate in fun social events (both virtual and in-person) and contribute to charity initiatives as part of our community focus.
- Career Growth: Our Career Framework provides clear, structured paths for growth and ongoing learning, ensuring you reach your professional goals.
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