Optus

• Manage a defined portfolio of customer accounts. • Build strong customer relationships that drive long-term loyalty and retention. • Identify and capitalize on upsell and cross-sell opportunities to maximize account value. • Consistently achieve and exceed assigned revenue growth and retention goals. • Engage customers through proactive outreach, business reviews, and strategic account planning. • Re-engage dormant or underperforming accounts and uncover new growth opportunities. • Ensure a seamless onboarding experience and successful transition of new customers from the Business Development team. • Maintain accurate account activity, pipeline updates, and customer records in Salesforce. • Measure success through customer engagement, account retention, revenue growth, and achievement of activity goals. • Collaborate with internal teams to deliver exceptional customer experiences and business outcomes.

• Meeting with customers, reviewing project scope and individual tasks. • Installing, terminating, testing, certifying and labeling CAT5, CAT6, and Single/Multi Mode fiber. • Building out complete IDF/MDF including installing Racks, Cabinets and ladder racking. • Dressing cables and installing fiber channel trays. • Drilling, cutting ceiling tiles, Penetrating firewalls, installing UL approved fire penetration solution including fire sleeves and fire stops. • Installing various network devices, such as wireless access points, digital signage and security cameras. • Leading crews of installers, including sub-contractors. • Troubleshooting and repairing copper and fiber connections issues. • Install, cut, bend EMT conduit and raceway as needed to complete pathways. • Document and report completed tasks on a daily basis to the project manager. • Maintain quality of service by establishing and enforcing industry and organizational standards. • Contribute to team effort by accomplishing assigned tasks as needed. • Lead by example and meet or exceed requirements for all policies including attendance and dress codes. • Ability to work together effectively and professionally with internal and external customers. • Ability to communicate verbally through use of phone, e-mail, and fax systems continuously throughout day. • Ability to drive for business purposes and maintain a good driving record.

• Identify prospect opportunities within target customer profile. • Ensure necessary production to achieve sales goals as measured by the established Revenue and Gross Profit Contribution goals. • Provide monthly and quarterly sales forecasts. • Partner closely with Marketing and the Business Development Representative (BDR) team to drive new lead generation initiatives and support pipeline growth. • Developing action plans to grow sales volume for each qualified prospect. • Selling Optus’ full product suite to new customers. • Can create opportunities by initiating contact with prospects and generating interest. • Prospecting and gaining commitments from new multi-site accounts. • Can articulate Optus’ product and service offerings and value proposition. • Model appropriate behavior regarding Optus’ Core Values and Code of Ethics Policies and supports Optus’ team approach to Quality.

• Lead the end-to-end execution of complex, multi-site telecommunications projects (e.g., network expansions, infrastructure deployments). • Own project delivery outcomes, including scope, timeline, budget, and quality. • Maintain accountability for successful completion of defined project deliverables and customer requirements. • Lead cross-functional execution through coordination, influence, and structured project management practices. • Build and maintain integrated program plans, milestones, and deliverables across multiple projects and regions. • Manage interdependencies between projects and workstreams. • Ensure assigned projects remain aligned to scope, timeline, and budget expectations. • Prepare and deliver executive project reviews and status updates, including project progress, risks, milestones, and key decisions. • Develop and manage determined project budgets. • Maintain a consolidated assigned project risk and issue register.

• Manage customer-facing projects, ensuring timely delivery and high-quality outcomes • Collaborate with service and sales teams to align resources with customer requirements • Monitor SLAs and internal metrics; implement remediation plans when needed • Identify trends in customer or department activity and develop action plans • Draft and review project SOWs, develop project plans and schedules • Create documentation and provide training on processes and policies • Maintain an individual caseload while supporting the team and covering absences • Model behaviors aligned with Optus’ Core Values and Code of Ethics • Train, guide, and develop direct reports to meet organizational goals • Facilitate team meetings, hold one-on-ones, and address performance issues • Provide guidance on complex problems and customer interactions • Drive process improvements through suggestions, teams, and root cause analysis • Engage directly with customers to ensure satisfaction • Perform other duties as assigned

• Meeting with customers, reviewing project scope and individual tasks. • Installing, terminating, testing, certifying and labeling CAT5, CAT6, and Single/Multi Mode fiber. • Building out complete IDF/MDF including installing Racks, Cabinets and ladder racking. • Dressing cables and installing fiber channel trays. • Drilling, cutting ceiling tiles, Penetrating firewalls, installing UL approved fire penetration solution including fire sleeves and fire stops. • Installing various network devices, such as wireless access points, digital signage and security cameras • Leading crews of installers, including sub-contractors • Troubleshooting and repairing copper and fiber connections issues. • Install, cut, bend EMT conduit and raceway as needed to complete pathways. • Document and report completed tasks on a daily basis to the project manager • Maintain quality of service by establishing and enforcing industry and organizational standards. • Contribute to team effort by accomplishing assigned tasks as needed. • Lead by example and meet or exceed requirements for all policies including attendance and dress codes. • Ability to work together effectively and professionally with internal and external customers • Ability to communicate verbally through use of phone, e-mail, and fax systems continuously throughout day • Ability to drive for business purposes and maintain a good driving record