Optus

• Identify prospect opportunities within target customer profile. • Ensure necessary production to achieve sales goals as measured by the established Revenue and Gross Profit Contribution goals. • Provide monthly and quarterly sales forecasts. • Partner closely with Marketing and the Business Development Representative (BDR) team to drive new lead generation initiatives and support pipeline growth. • Developing action plans to grow sales volume for each qualified prospect. • Selling Optus’ full product suite to new customers. • Can create opportunities by initiating contact with prospects and generating interest. • Prospecting and gaining commitments from new multi-site accounts. • Can articulate Optus’ product and service offerings and value proposition. • Model appropriate behavior regarding Optus’ Core Values and Code of Ethics Policies and supports Optus’ team approach to Quality.

• Lead the end-to-end execution of complex, multi-site telecommunications projects (e.g., network expansions, infrastructure deployments). • Own project delivery outcomes, including scope, timeline, budget, and quality. • Maintain accountability for successful completion of defined project deliverables and customer requirements. • Lead cross-functional execution through coordination, influence, and structured project management practices. • Build and maintain integrated program plans, milestones, and deliverables across multiple projects and regions. • Manage interdependencies between projects and workstreams. • Ensure assigned projects remain aligned to scope, timeline, and budget expectations. • Prepare and deliver executive project reviews and status updates, including project progress, risks, milestones, and key decisions. • Develop and manage determined project budgets. • Maintain a consolidated assigned project risk and issue register.

• Manage customer-facing projects, ensuring timely delivery and high-quality outcomes • Collaborate with service and sales teams to align resources with customer requirements • Monitor SLAs and internal metrics; implement remediation plans when needed • Identify trends in customer or department activity and develop action plans • Draft and review project SOWs, develop project plans and schedules • Create documentation and provide training on processes and policies • Maintain an individual caseload while supporting the team and covering absences • Model behaviors aligned with Optus’ Core Values and Code of Ethics • Train, guide, and develop direct reports to meet organizational goals • Facilitate team meetings, hold one-on-ones, and address performance issues • Provide guidance on complex problems and customer interactions • Drive process improvements through suggestions, teams, and root cause analysis • Engage directly with customers to ensure satisfaction • Perform other duties as assigned

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Lead Infrastructure Technician installs, maintains and troubleshoots cabling and fiber infrastructure as well as installs and connects various network devices. The Lead Infrastructure Tech works directly with the engineers, project managers and customers to review work orders, project scope and any other requirements. They should be knowledgeable and understanding of telecommunications standards, as well as able to understand customer needs in order to provide recommendations. The Technician will consistently provide clear and concise communication via email and phone to the project manager and/or customer. The chosen candidate will provide exceptional communication skills, a strong attention to detail and high sense of urgency. For candidates outside of driving distance to our office in Jonesboro, AR, this role may be offered as a remote opportunity. Responsibilities - Meeting with customers, reviewing project scope and individual tasks. - Installing, terminating, testing, certifying and labeling CAT5, CAT6, and Single/Multi Mode fiber. - Building out complete IDF/MDF including installing Racks, Cabinets and ladder racking. - Dressing cables and installing fiber channel trays. - Drilling, cutting ceiling tiles, penetrating firewalls, installing UL approved fire penetration solution including fire sleeves and fire stops. - Installing various network devices, such as wireless access points, digital signage and security cameras. - Leading crews of installers, including sub-contractors. - Troubleshooting and repairing copper and fiber connections issues. - Install, cut, bend EMT conduit and raceway as needed to complete pathways. - Document and report completed tasks on a daily basis to the project manager. - Maintain quality of service by establishing and enforcing industry and organizational standards. - Contribute to team effort by accomplishing assigned tasks as needed. - Lead by example and meet or exceed requirements for all policies including attendance and dress codes. - Ability to work together effectively and professionally with internal and external customers. - Ability to communicate verbally through use of phone, e-mail, and fax systems continuously throughout day. - Ability to drive for business purposes and maintain a good driving record. Requirements - This role requires up to a minimum of 80% travel to customer job sites, often working out of town for extended periods. - College or Vocational Trade degree preferred, High school diploma required. - 3 years cabling experience, with a minimum of 1 year as project lead, managing other techs. - Must be organized, detail oriented, multi-tasking. - Proficient with Microsoft Office. - A technical understanding of voice, data, and fiber optic systems is required. - Must be able to create detailed documentation. - Experience with cabling and fiber testing and certification devices. - Capable of reading/interpreting blueprints to provide detailed direction and understanding of work requirements/expectations to team members. - Capable of interfacing with the customer and providing exceptional service. - Ability to climb ladders, crawl, kneel, reach overhead as required. - Ability to differentiate between colors for termination requirements. Benefits - The pay range is $26-$30/hr, based on experience. - 401(k). - 401(k) matching. - AD&D insurance. - Dental insurance. - Disability insurance. - Employee assistance program. - Flexible spending account. - Health insurance. - Health savings account. - Life insurance. - Paid time off. - Professional development assistance. - Referral program. - Tuition reimbursement. - Vision insurance. Physical Demands/Working Conditions - At a minimum, 80% travel to off-site locations across the US. - Ability to read, write, and communicate orally and written to external and internal customers and employees. - Normal vision and normal hearing with or without correction. - Ability to move boxes weighing up to 50 lbs. periodically throughout the workday. - In this position, you will need to move around the job site or office, ascend and descend a ladder to install cabling, remain in a stationary position, and continuously position yourself to pull cable or reach cabling in tight, low places throughout the day. - Must be able to perform tasks requiring hand and feet coordination and repetitive hand and wrist motions.

• Assist in the development and review of project SOW’s • Develop project plans and schedules necessary for the successful completion of projects and rollouts • Negotiate, schedule and coordinate project resources as needed, leveraging Optus resources whenever possible • Place and/or coordinate equipment and material orders and shipments needed for projects • Manage project scope, create change orders when needed and gain customer approvals prior to authorizing additional work • Conduct conference calls with customers and vendors to update project progress and status • Take necessary action to keep projects on schedule and on budget • Gather all project documentation, deliverables and project costs to ensure proper costing and customer invoicing to complete a project • Develop internal process documentation and external customer documentation • Develop opportunities to improve the pre or post project/installation processes • Possess an in-depth understanding of customer specific account requirements • Coordinate complex new or move, add, changes for carrier services if needed • Handles complex scopes of work, issues, or customer challenges; escalates to Management if needed • Serve as mentor/trainer for team members as assigned by Management • Model appropriate behavior in regards to Optus’ Core Values and Code of Ethics policies and supports Optus’ team approach to quality to drive Optus forward • Other duties or tasks as assigned by management