This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description B-TEK Scales, LLC has a people-focused technical support opportunity available. We are seeking a friendly, outgoing, and resourceful Technical Systems Support Specialist to support our West Coast dealer network. This is a dynamic technical service role that interacts with customers, sales teams, service technicians, and product experts to help resolve questions related to scale systems, components, hardware and software. It involves troubleshooting customer inquiries and coordinating with internal technical resources for resolution. - Serve as a helpful first point of contact for dealers - answering questions and providing clear guidance by phone and email. - Listen to customer needs, identify practical solutions using internal resources, and ensure customers receive timely, effective solutions. - Maintain a positive, professional customer experience by communicating clearly, following up, and helping drive issues toward resolution. - Travel by both vehicle and airplane - approximately 5 nights per month on the road. - Travel to customer sites for complex installation support, general troubleshooting, and specialized technical repairs. - Partner with the sales team and dealers to perform site evaluations. - Manage and maintain local inventory; ensure inventory accuracy and the rapid-response shipping of parts to customers within your region. Qualifications - Excellent interpersonal communication skills. - Experience in electronic/computer hardware and software, with a genuine interest in technology troubleshooting. - A dependable self-starter who can manage one’s own schedule, travel, and priorities. - Problem-solving and analytical skills, dedicated to finding the root cause of an issue. - Previous experience in the scale and weighing industry is a plus, but candidates with heavy experience in similar industrial automation or metrology fields will be considered. Benefits - Competitive base salary with bonus potential. - 401K Retirement Savings Account with 3% company contribution. - Medical, dental, vision and other supplemental benefits. - Cell phone and computer. - Work from home. Car provided for travel. - Paid time off and holidays. Company Description B-TEK Scales, LLC. started in 1994 in Canton, OH. But our history in the scale industry dates back to 1929, where our founding family started the scale service company, Brechbuhler Scales. Today, B-TEK has over (130) dealers spread throughout all North America. With Brechbuhler still accounting for (18) of those locations. We have 300+ employees and have been named the top employer in Stark County, OH. Brechbuhler Scales, Inc. and B-TEK Scales, LLC. are proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, national origin, religion, age, disability, marital status, veteran status, genetic information or any other status protected by federal, state or local law.

Technical Account Engineer What you can expect The Technical Account Engineer ensures timely resolution of complex technical issues by providing advanced support, analyzing problems, and collaborating with teams to enhance system reliability and performance. About the Team Customer Services play a crucial role in improving the customer experience within Zoom. We actively build relationships, encourage product usage, and act as dedicated post-sales contacts for customers. We provide customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence. Responsibilities - Providing a single point of contact, ensuring technical support is delivered effectively to customers. Taking responsibility for addressing and resolving customer concerns. - Performing initial troubleshooting and triage processes. Gathering necessary data and logs while collaborating with engineering for deeper investigation. Managing all issues through resolution and suggesting ongoing improvements when applicable. - Investigating and diagnosing complex technical issues escalated from support teams to ensure timely and effective resolution. - Taking ownership of all escalated support requests and concerns reported by designated customers, ensuring resolution and successful closure of each case. - Utilizing log analysis, system utilities, industry-standard troubleshooting techniques, proprietary Zoom resources, and various debugging approaches ensures effective problem resolution. - Investigating and diagnosing complex technical issues escalated from support teams to provide effective resolutions. - Collaborating with related teams in Client Services, Technical Accounts, and Sales to address activities or discussions tailored to customer needs. - Attending emergency war rooms organized to resolve critical service issues for assigned customers. Addressing inquiries, updates, and concerns while coordinating solutions with teams, engineering, and departments to restore services. - Staying informed about Zoom's products, features, integrations, and those of related software and hardware competitors and partners within the industry. What we’re looking for - Hold qualifications in Computer Science, Engineering, Information Systems, or a related field of study. - Resolve complex technical issues by analyzing logs, reproducing problems, and identifying root causes to deliver effective solutions. - Demonstrate technical expertise in Unified Communications and Contact Center technologies, including voice and video solutions. - Demonstrate expertise in VoIP protocols, with specific focus on SIP and H.323. - Demonstrate expertise in SBC, PBX, call routing, and SIP trunking systems. - Demonstrate expertise in debugging by analyzing packet captures and SIP call traces with precision and attention to detail. - Work outside typical business hours, weekends, or holidays as required, including availability through an on-call process when necessary. - Collaborate effectively with colleagues and share expertise to support the growth and development of others. Salary Range or On Target Earnings: Minimum: $76,800.00 Maximum: $186,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 03/17/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

Technical Account Engineer What you can expect The Technical Account Engineer ensures timely resolution of complex technical issues by providing advanced support, analyzing problems, and collaborating with teams to enhance system reliability and performance. About the Team Customer Services play a crucial role in improving the customer experience within Zoom. We actively build relationships, encourage product usage, and act as dedicated post-sales contacts for customers. We provide customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence. Responsibilities - Providing a single point of contact, ensuring technical support is delivered effectively to customers. Taking responsibility for addressing and resolving customer concerns. - Performing initial troubleshooting and triage processes. Gathering necessary data and logs while collaborating with engineering for deeper investigation. Managing all issues through resolution and suggesting ongoing improvements when applicable. - Investigating and diagnosing complex technical issues escalated from support teams to ensure timely and effective resolution. - Taking ownership of all escalated support requests and concerns reported by designated customers, ensuring resolution and successful closure of each case. - Utilizing log analysis, system utilities, industry-standard troubleshooting techniques, proprietary Zoom resources, and various debugging approaches ensures effective problem resolution. - Investigating and diagnosing complex technical issues escalated from support teams to provide effective resolutions. - Collaborating with related teams in Client Services, Technical Accounts, and Sales to address activities or discussions tailored to customer needs. - Attending emergency war rooms organized to resolve critical service issues for assigned customers. Addressing inquiries, updates, and concerns while coordinating solutions with teams, engineering, and departments to restore services. - Staying informed about Zoom's products, features, integrations, and those of related software and hardware competitors and partners within the industry. What we’re looking for - Hold qualifications in Computer Science, Engineering, Information Systems, or a related field of study. - Resolve complex technical issues by analyzing logs, reproducing problems, and identifying root causes to deliver effective solutions. - Demonstrate technical expertise in Unified Communications and Contact Center technologies, including voice and video solutions. - Demonstrate expertise in VoIP protocols, with specific focus on SIP and H.323. - Demonstrate expertise in SBC, PBX, call routing, and SIP trunking systems. - Demonstrate expertise in debugging by analyzing packet captures and SIP call traces with precision and attention to detail. - Work outside typical business hours, weekends, or holidays as required, including availability through an on-call process when necessary. - Collaborate effectively with colleagues and share expertise to support the growth and development of others. Salary Range or On Target Earnings: Minimum: $76,800.00 Maximum: $186,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 03/17/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a highly experienced CoE (Center of Excellence) Technical Expert to join our Global Partner Technical Enablement team. This senior-level role will drive technical excellence, partner capability development, and architectural best practices across the AMER region. The ideal candidate combines deep expertise in enterprise IT infrastructure, cloud, data storage and processing, and AI/ML with strong business acumen and communication skills. Acting as a trusted technical advisor, this individual will enable partners to design scalable, high-impact solutions, accelerate sales cycles, and strengthen partner-led revenue growth. Your mission is to empower Partners by translating Hitachi Vantara’s product portfolio into winning solutions for customer challenges. Beyond technical consultation, you will take ownership of Event and Program Management, designing and executing both physical and virtual enablement sessions that inspire and educate our Partner community. What You’ll be Doing - Partner Technical Enablement & Ecosystem Development (Primary Focus) - Design and implement partner enablement programs and technical support frameworks. - Deliver structured onboarding programs, train and mentor partner architects and sales engineers across regions. - Deliver in-depth technical training covering product portfolio, use cases, competitive positioning, and value propositions. - Drive adoption of partner portal content and internal pre-sales tools available for partners. - Organize and lead regional and international partner events, workshops, and executive briefings. - Collaborate cross-functionally with Technical Experts, Partner Account Managers, Engineering, and Marketing teams to align enablement strategies. - Establish best practices and standardized approaches across the AMER partner ecosystem. - Approach Partner challenges with a "people-first" mindset, finding creative ways to align our technology with their business goals. - Solution Architecture & Partner Advisory - Guide partners in architecting scalable enterprise data infrastructure solutions, including storage, networking, converged and hyperconverged systems, data protection, hybrid cloud, and AI/ML environments. - Provide strategic technical leadership in RFP and RFI responses. - Mentor partners’ Pre-Sales and Solution Architects in designing competitive, cost-effective solutions aligned with customer needs. - Participate in customer meetings as a senior technical advisor to support complex opportunities. - Serve as an escalation point for advanced technical inquiries and solution validation. - Technical Thought Leadership & Content Development - Develop high-impact technical enablement materials, including presentations, solution briefs, demo environments, and product documentation. - Deliver keynote presentations and represent the company at major industry conferences and executive events. - Promote innovation and best practices across the partner technical community. - Contribute to continuous improvement of enablement methodologies and technical standards. Qualifications - Bachelor’s Degree in Computer Science, Artificial Intelligence, Data Science, or a related Engineering field (or equivalent high-level professional experience). - 7+ Years of experience in Solution Architecture or Technical Pre-Sales. - 3+ Years of experience working with partners ecosystem. - Strong expertise in enterprise storage, infrastructure, and hybrid cloud architectures. - Proven experience leading cross-functional initiatives and technical collaboration. - Strong executive-level communication and public speaking skills. - Experience supporting complex enterprise sales cycles. Travel & Location - Location: AMER-based (Remote/Hybrid options available). - Travel: Ability to travel approximately 6-12 times per year within the AMER region and internationally for global summits and major industry events. Benefits - Industry-leading benefits, support, and services that look after your holistic health and wellbeing. - Flexible arrangements that work for you (role and location dependent). - A sense of belonging, autonomy, freedom, and ownership as you work alongside talented people.