• Build and lead a data protection team, including hiring, mentoring, and developing team members • Develop and maintain the enterprise data classification framework and labeling strategy • Establish data governance policies and procedures • Create and oversee the data stewardship program • Design and implement data protection controls across all data stores • Establish data ownership model and accountability framework • Lead the development of data handling standards and procedures • Oversee data protection impact assessments • Manage relationships with key stakeholders including Legal, IT, and Product Business Units • Guide the implementation of DLP solutions and data protection tools • Oversee eDiscovery programs and processes • Guide the development of data inventory and mapping initiatives • Ensure proper data retention and disposal practices • Develop risk assessment methodologies for data protection • Create and maintain data protection metrics and reporting • Ensure compliance with relevant regulations and standards

• Report directly to the Regional Business Leader, ensuring alignment with the overarching goals and strategies of the sales team. • Build trusted relationships with healthcare providers, and multidisciplinary care team offering expert insights and ensuring they have the tools to start patients on appropriate therapies. • Develop and maintain strong working relationships with target HCPs to enhance awareness of the assigned therapeutic area, including the safety and efficacy of Acadia’s products. • Deliver MLR-approved, education-focused messages, as well as therapeutic area disease-state information to target HCPs, equipping them with tools to facilitate robust patient conversations. • Strategically plan and execute territory business plans to consistently exceed goals, achieving call activity, adherence targets, and financial objectives for the assigned territory. • Cultivate and maintain strong connections with key opinion leaders (KOLs) and relevant stakeholders in your territory. • Address customer concerns quickly and collaborate with internal teams to resolve issues efficiently. • Analyze sales potential and optimize your outreach to maximize results, while working within budget and compliance guidelines. • Collaborate seamlessly with cross-functional teams to align strategies and deliver exceptional support to patients and providers. • Participate in local and national patient advocacy events, weekend events, conferences, and training sessions to stay ahead of industry trends. • Stay informed about market trends and Acadia’s products, ensuring deep knowledge of your therapeutic area. • Maintain a positive, solutions-oriented attitude while thriving in a dynamic, fast-paced environment. • Guide customers on product pricing and access, acting as a liaison with internal teams for more complex questions. • Demonstrate professionalism, accountability, and compliance in all responsibilities. • Actively pursue personal and professional development, taking on leadership opportunities as they arise. • Represent Acadia with pride, reflecting our mission, values, and culture in every interaction.

• Lead, coach, and develop a team of Ops Associates on the Credentialing and Enrollment Operations team • Oversee the design and implementation of payor builds or process improvements while protecting quality, compliance, and operational performance • Manage the roadmap for ongoing improvements to operational workflows • Work closely with the Manager of Credentialing Operations and the Manager of Enrollment Operations to identify process breakdowns, develop improvement plans, and implement solutions to resolve issues at scale • Constantly ideate on how we can continue to improve our systems so that our infrastructure continues to scale as we increase our provider count and payor network

• Lead and develop a team of 4-5 Customer Trust professionals; establish team goals, operating cadence, and career development paths. • Own the end-to-end Customer Trust program strategy, roadmap, and KPIs; report on program effectiveness to GRC Director, CISO, and executive leadership. • Serve as the escalation point and subject matter expert for complex customer security, privacy, and compliance inquiries. • Own and drive all customer and prospect security questionnaires and RFP responses; ensure timely, accurate, and high-quality deliverables. • Serve as the primary point of contact for customer security conversations—join calls, present Abnormal's control environment, and address customer concerns with confidence and credibility. • Partner with Sales and Customer Success to support strategic deals and customer renewals requiring security assurance. • Own the Trust Center (SafeBase or equivalent)—manage configuration, content, access, and continuous improvement. • Curate and maintain all customer-facing security documentation including pen-test reports, SOC 2 reports, ISO certifications, policies, and whitepapers. • Analyze customer demand signals to proactively develop new content (whitepapers, FAQs, one-pagers) that anticipates customer needs and reduces inbound volume. • Review Security Contract Exhibits, Data Processing Agreements (DPAs), and privacy addenda; provide timely, informed feedback to Legal and customers. • Partner with Legal to standardize security and privacy contract language and streamline negotiation workflows. • Build strong partnerships with Sales, Legal, Product Security, Compliance, and Engineering to ensure cohesive messaging and efficient processes. • Stay current on regulatory developments (GDPR, CCPA, industry frameworks) and translate implications for customer-facing communications.