Overview Digital Harbor Foundation is dedicated to fostering learning, creativity, productivity, and community through education with a vision of digital equity for everyone. Driven by our sincere belief that access to opportunity is a basic right, we take bold yet practical actions to support making a better future now. Through a portfolio of projects focused on developing leadership within communities, we support those closest to challenges to take deliberate actions based on a design thinking approach, backed by data analysis, grounded in a practice of collective impact, and driven by a commitment to racial equity. The Operations & HR Director provides strategic leadership for the organization’s HR and operational infrastructure. This role is responsible for designing, implementing, and continuously improving systems that support a high-performing, compliant, and mission-driven organization. Core areas of ownership include onboarding and offboarding systems, HR templates and documentation, performance management infrastructure, and operational workflows. The Operations & HR Director serves as a senior leader and thought partner to the Chief Operating Officer (COO), and plays a critical role in organizational planning, culture-building, and continuous improvement. This role is ideal for someone who thrives in environments where systems must be built, tested, and refined over time and who brings both strategic vision and operational rigor. Education and Experience Requirements - Bachelor’s degree required; Master’s preferred in Human Resources, Business Administration, Organizational Development, or a related field. - 8+ years of progressive experience in human resources, operations, or organizational management. - 3+ years of people management and/or team leadership experience. - Experience in nonprofit, education, or technology environments strongly preferred. - Demonstrated success building organizational systems, workflows, and documentation from the ground up. Knowledge, Skills and Abilities - Advanced interpersonal and ethical judgment in handling highly sensitive and confidential matters. - Exceptional written and verbal communication skills with the ability to translate complex concepts into clear guidance and documentation. - Strong systems-thinking and process-design capability, with a continuous improvement mindset. - Strategic planning and project management skills, including the ability to set priorities and lead cross-functional initiatives. - Ability to influence and partner with senior leadership and managers across the organization. - Strong analytical and problem-solving skills with a bias toward scalable solutions. - Proficiency with HRIS platforms and productivity tools (Google Workspace). Additional Notes This position is fully remote, but will require in-person attendance at meetings as often as quarterly. This position supports departments, executives, and projects which may require availability during ET (Eastern Time Zone) hours. Role and Responsibilities Organizational Systems & Infrastructure (Strategic Ownership) - Design, implement, and continuously improve organization-wide HR and operations systems, including onboarding, offboarding, performance management, and employee lifecycle workflows. - Identify gaps in infrastructure and proactively develop solutions through policies, procedures, templates, and technology. - Establish documentation standards and maintain a centralized, accessible knowledge base for HR and operations. - Lead testing, refinement, and iteration of systems to ensure usability, compliance, and scalability. Human Resources Strategy & Leadership - Serve as senior HR leader and trusted advisor to executive leadership and people managers. - Develop and oversee HR policies and practices that support equity, inclusion, compliance, and organizational effectiveness. - Provide guidance on employee relations, performance management, and corrective action processes. - Ensure alignment between organizational values and HR practices. Recruitment & Talent Systems - Lead recruitment strategy and execution, including workforce planning, equitable hiring practices, and selection processes. - Oversee and continuously improve onboarding systems and manager enablement tools. - Ensure compliance with employment eligibility and hiring regulations (including USCIS Form I-9 requirements). HR Technology & Data - Provide executive-level oversight of HRIS and benefits systems (Paycom, Carefirst, Health Equity, UNUM). - Ensure integrity of HR data and reporting; use data to inform decision-making and process improvements. - Evaluate and recommend new platforms or tools to enhance efficiency and employee experience. Benefits & Total Rewards Administration - Provide strategic oversight of benefits administration and annual open enrollment. - Lead communication strategy and employee education regarding benefits and compensation-related processes. - Partner with brokers and vendors to evaluate benefit offerings and cost-effectiveness. Performance Management & Organizational Development - Own and evolve the performance management framework, including evaluation cycles, tools, and training. - Partner with managers to build strong feedback cultures and ensure consistent application of performance processes. - Develop and maintain templates and guidance materials to support managers and employees. HR Compliance & Risk Management - Ensure compliance with federal, state, and local employment laws and regulations. - Oversee personnel file systems, audits, and documentation protocols. - Develop and maintain compliance procedures and internal controls. Operations Leadership - Lead documentation and standardization of operational processes to ensure continuity and clarity. - Partner with the COO on organizational planning and operational risk mitigation. Leadership & Cross-Functional Collaboration - Lead cross-functional initiatives related to organizational systems, change management, and process improvement. - Serve as a key contributor to senior leadership discussions related to culture, structure, and growth. Ad-Hoc, Incidental Tasks, Projects, or Reports - Lead special initiatives related to organizational systems, compliance, or infrastructure as assigned. - Prepare reports and analyses for senior leadership, as needed. Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or new ones may be assigned, with or without notice. Compensation The expected salary range for this full-time position is $80,000 - $95,000 annually, depending on experience and qualifications. In exceptional cases, compensation outside of this range may be considered based on the candidate’s skills, experience, and overall fit. Digital Harbor provides a best-in-class comprehensive set of benefits to support the team. All regular, full-time employees are eligible for to receive: Health Benefits & Insurance - Carefirst Blue Cross Blue Shield - Health, Dental, and Vision Insurance (100% of the premium paid for employees and 85% of dependents) - Pre-Tax Health Savings Account (HSA) (with $365 monthly employer contributions) - Pre-Tax Flexible Savings Account (FSA) - Paid Accidental Death & Dismemberment (AD&D) Insurance - Paid Short-Term & Long-Term Disability Insurance - Paid Basic Life Insurance - Supplemental Voluntary Life Insurance (Employee, Spouse & Dependent Children) - Total Pet Plan and Supplemental Wishbone Pet Insurance - Employee Opportunity Program (EAP) - Health and Wellness - Wellness Reimbursement Program Retirement - 401k Retirement Plan (with 6% matching) Paid Time Off - 15 Days Paid Time Off Per Year - 20 Days Paid Time Off Per Year (after 3rd Anniversary) - 25 Days Paid Time Off Per Year (after 6th Anniversary) - 16 Paid Holidays (14 common plus 2 flexible holidays, including Dec 25 - Jan 1) - Paid Bereavement Leave - Paid Parental Leave for Moms and Dads (two weeks after first year) If our mission and vision align with your personal values, please apply! A cover letter outlining your qualifications for the position along with your resume is required. Interviews will be conducted virtually. Digital Harbor is an equal opportunity employer.

Overview Digital Harbor Foundation is dedicated to fostering learning, creativity, productivity, and community through education with a vision of digital equity for everyone. Driven by our sincere belief that access to opportunity is a basic right, we take bold yet practical actions to support making a better future now. Through a portfolio of projects focused on developing leadership within communities, we support those closest to challenges to take deliberate actions based on a design thinking approach, backed by data analysis, grounded in a practice of collective impact, and driven by a commitment to racial equity. At Digital Harbor Foundation, the Operations & HR Manager is responsible for managing, strengthening, and building the organizational functions of Human Resources and Operations. This role provides strategic and operational oversight, supports organizational compliance, and ensures a high-quality employee experience. A core focus of this role is the design, implementation, testing, and continuous improvement of systems such as onboarding and offboarding workflows, HR templates, procedural documentation, and operational processes. The Operations & HR Manager reports to the Chief Operating Officer (COO) and is an integral member of the Operations Team. This position is ideal for someone who is excited to identify what systems are needed, build them from the ground up, evaluate their effectiveness, and iterate to make them stronger over time. Education and Experience Requirements - Associates Degree in a related subject desired, Bachelor’s preferred. - 5+ years of administrative assistance experience, preferably in human resources. - Experience in nonprofits, education or technology is highly valued. - Demonstrated experience creating or improving systems, workflows, or documentation is strongly preferred. Knowledge, Skills and Abilities - High level of interpersonal and ethical skills to handle highly sensitive and confidential information, situations, and documentation. - Superb verbal and written communication skills with attention to detail in composing and editing materials. - Comfort proactively learning new skills. - Comfort using HR databases and systems. - Ability to collaborate on informal and formal team-based projects. - Forward-thinking, proactive approach to organizational improvement. - Strong process-design mindset with the ability to translate needs into clear procedures and templates. - Proficient with Google Suite (Sheets, Docs, Slides). Additional Notes This position is fully remote, but will require in-person attendance at meetings as often as quarterly. This position supports departments, executives, and projects which may require availability during ET (Eastern Time Zone) hours. Role and Responsibilities Human Resources Management - Serve as a primary resource for employees regarding HR needs, including employee changes, profile updates, direct deposit confirmation/changes, and general HR inquiries. - Provide guidance to employees and supervisors regarding policies, procedures, and HR best practices. - Develop, document, and maintain standardized HR procedures and workflows. Recruitment & Hiring Management - Oversee all recruitment activities including developing job descriptions and hiring plans, posting positions, managing applicant tracking, screening candidates, and coordinating multi-stage interview processes. - Ensure consistent and equitable hiring practices aligned with organizational values. - Lead and continuously improve new hire onboarding systems, including documentation, reference checks, HR orientation, and coordinated onboarding schedules. - Ensure compliance with USCIS Form I-9 Employment Eligibility Verification requirements. HR Technical & Functional Administration - Manage first-level technical support for internal HR systems (Paycom, Carefirst, Health Equity, UNUM). - Maintain and regularly update HR documentation including the HR Notion site, employee handbook, policies, processes, and forms. - Design and maintain standardized HR templates (e.g., offer letters, disciplinary documentation, onboarding checklists, performance review tools). Human Resources Information System (HRIS) Management - Oversee HRIS data accuracy by entering and auditing information for employees, contractors, interns, and volunteers. - Generate reports and communicate with employees to ensure all required documents are complete and current. - Evaluate HRIS workflows and recommend improvements to increase efficiency and data integrity. Benefit Administration & Management - Manage enrollments, cancellations, and changes to benefits. - Lead annual open enrollment, including communication, coordination, and supporting employees with elections. - Process enrollment, cancellation, and changes of benefits. Provide support regarding annual open enrollment communication and election process. Performance Management - Manage mid-year and end-of-year performance evaluation processes. - Assist in researching, evaluating, and recommending performance management platforms to support improved and more streamlined performance review cycles in the future. - Support supervisors with documentation, process adherence, and implementation of any updated performance management tools or systems. - Build and refine performance management templates and guidance documents. HR Compliance & File Maintenance - Maintain compliant, organized personnel files in Google Drive with appropriate and consistent access permissions. - Support ongoing HR compliance efforts, audits, and documentation reviews. - Upload documents and forms to employees’ personnel files. - Develop and document compliance-related procedures to ensure consistency and audit readiness. Operations Management - Coordinate building maintenance needs for the Tech Center in partnership with the City. - Build and document operational workflows and procedures to ensure continuity and clarity across the organization. - Support organizational operational processes, workflows, and documentation improvements. Ad-Hoc, Incidental Tasks, Projects, or Reports - Support special projects, reporting initiatives, and process improvements as assigned. - Complete incidental tasks that contribute to the smooth functioning of the Operations Team. - Draft general organizational correspondence and follow up on administrative matters. - Create agendas and participate in meetings, as necessary. Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or new ones may be assigned, with or without notice. Compensation The expected salary range for this full-time position is $70,000 - $75,000 annually, depending on experience and qualifications. In exceptional cases, compensation outside of this range may be considered based on the candidate’s skills, experience, and overall fit. Digital Harbor provides a best-in-class comprehensive set of benefits to support the team. All regular, full-time employees are eligible for to receive: Health Benefits & Insurance - Carefirst Blue Cross Blue Shield - Health, Dental, and Vision Insurance (100% of the premium paid for employees and 85% of dependents) - Pre-Tax Health Savings Account (HSA) (with $365 monthly employer contributions) - Pre-Tax Flexible Savings Account (FSA) - Paid Accidental Death & Dismemberment (AD&D) Insurance - Paid Short-Term & Long-Term Disability Insurance - Paid Basic Life Insurance - Supplemental Voluntary Life Insurance (Employee, Spouse & Dependent Children) - Total Pet Plan and Supplemental Wishbone Pet Insurance - Employee Opportunity Program (EAP) - Health and Wellness - Wellness Reimbursement Program Retirement - 401k Retirement Plan (with 6% matching) Paid Time Off - 15 Days Paid Time Off Per Year - 20 Days Paid Time Off Per Year (after 3rd Anniversary) - 25 Days Paid Time Off Per Year (after 6th Anniversary) - 16 Paid Holidays (14 common plus 2 flexible holidays, including Dec 25 - Jan 1) - Paid Bereavement Leave - Paid Parental Leave for Moms and Dads (two weeks after first year) If our mission and vision align with your personal values, please apply! A cover letter outlining your qualifications for the position along with your resume is required. Interviews will be conducted virtually. Digital Harbor is an equal opportunity employer.

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Medication Adherence Technician applies knowledge and skills to engage in in-depth discussions with patients about medication adherence to identify and resolve patient adherence barriers. The incumbent in this role works with providers, clinical pharmacists and the pharmacy department to provide a coordinated adherence packaged product for patients requiring additional support establishing and maintaining compliance to their medication regimens. He/She is accountable for providing an unsurpassed patient experience by communicating to patients/providers on program specifics and arranging for prescription processing within the pharmacy; with the ultimate goal for patients to obtain an organized product they will understand allowing them to reduce or eliminate any adherence challenges. The Medication Adherence Technician focuses on providing consistent visibility and a presence to the target clients and patients.ESSENTIAL JOB DUTIES/RESPONSIBILITIES: - Makes outbound calls to patients and healthcare professionals regarding patient medications, adherence, and barrier removal. - Works diligently to remove barriers to ensure prescription regimens are provided to patients. This may involve analysis, research, and problem-solving to obtain resolution. - Interacts with healthcare professionals of all levels involving patient medications. Calls the pharmacy or provider to assist patient with medication refills, medication synchronization, or 90-day supply requests. - Captures and supports medication adherence patient prescription requests/needs. - Facilitates and/or coordinates the process whereby prescriptions are sent into the pharmacy pharmacy for patients, processed appropriately, adjudicated to third party insurance, error resolution completed, packaged and prepared for dispensing to the patient. - Follows established medication adherence workflows, including but not limited to: following up with patients requesting enrollment and patients currently enrolled to initiate or continue delivery of medication regimens. - Ensures assigned prescription processing tasks are accurate and reviewed by supervising personnel as required before dispensing to patients. - Motivated to meet set targets as established by leadership. Completes minimum daily goals for outreach (telephonic, email, mail) to patients and clinicians for Medication Adherence measures. - Provides feedback and/or solutions on how to improve the medication adherence patient/client experience. - Assists with training programs for clinical personnel involved in Part D HEDIS measures in the centers of ChenMed/JenCare/Dedicated. - Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: - Foundational knowledge and understanding of standard medication adherence practices, protocols, techniques, functions and processes - Excellent interpersonal skills, telephone communications skills and pharmaceutical calculation skills - Excellent written, verbal, listening and interpersonal communication skills - Good organizing and prioritizing skills - Strong time-management skills and keen eye to detail - Must possess a customer service mindset with the ability to remain patient, calm and empathetic is challenging situations - Ability to actively listen and understand patient questions and provide accurate answers or solutions. - Ability to make sound decisions and conduct follow ups for problematic situations that may arise during the established process - Ability to practice discretion and care on a regular basis when working with sensitive/confidential data pertaining to the patient, department, or company - Ability to interact with all levels of internal and external parties, to convey information correctly and always represent ChenMed and its entities in the most favorable manner - Capable of multi-tasking in a fast-paced, ever-changing healthcare environment - Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software - Ability and willingness to travel locally, regionally, divisionally or domestically up to 10% of the time - Spoken and written fluency in English EDUCATION AND EXPERIENCE CRITERIA: - High School Diploma or equivalent required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis - Must meet at least one of the following requirements: - Certification as a Pharmacy Technician or Medication Assistant with a minimum 6 months of related work experience OR -  A minimum of 2 years of work experience in a medication dispensing/pharmacy setting or call center PAY RANGE: $14.3 - $20.42 HourlyThe posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions. EMPLOYEE BENEFITS https://chenmed.makeityoursource.com/helpful-documents We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current employees, if you want to apply to our internal career site, please click HERE Current Contingent Worker please see job aid HERE to apply #LI-Remote

• Plans, analyzes, designs, implements, tests, debugs and maintains Epic software applications. • Collaborates with the project team, subject matter experts, training and technical teams to effect system changes that reflect an in-depth understanding of the business and end user requirements, while also considering impact to integrated components and standardization. • Leads in-depth analysis of workflows, data collection, report details and other technical issues associated with Epic software. • Collaborates and uses critical thinking skills to identify potential problems prior to them occurring based on trends or data. • Acts as a resource for team members. • Identifies barriers to project completion and communicates needs with Manager and others as appropriate. • Leads the review of requested enhancements while demonstrating expert application-specific skills. • Prioritizes and implements requested changes to the system. • Maintains system integrity. • Provides solutions or leads resolution of end user system issues or conflicts for points of integration while applying a broad knowledge of application, workflow and integration. • Participates in the upgrade process and ensures necessary build, testing and education is coordinated as appropriate. • Mentors team members. • Identifies and resolves complex issues. • Promotes and participates in and/or maintains standardization of system build, including following naming and numbering conventions, security classifications, database and spreadsheets for the system build and change control. • Adheres to organizational policies and procedures. • Builds relationships and effectively communicates with the project team, key stakeholders and physician practices as required. • Provides guidance to support end-users to enhance the use of Epic system. • Mentors customers and others on the team, including precepting other eRecord staff. • Works collaboratively with operational governance groups or similar customer representatives to improve the system. • Represents the team at the department and customer level. • Other duties as assigned