• Monitor the health of the entire network and support Service Assurance Repair in a 24x7x365 environment. • Responsible for the creation and coordination of an Outage Parent ticket in case of an Outage situation. • Engage in carrier and tech dispatches, working with vendors, and Operations Engineering. • Respond to incoming support requests from internal and external departments as needed. • Interact with various carriers, creating tickets over phone/email/ebonding and escalating accordingly until resolution.

• Responsible for the ongoing management of Network Operations including the processing of NOC and Networking incidents through our service now queue • Manage the daily management of the incident queues • Manage NOC Analyst and Network Engineer schedules (as applicable) • Develop processes to service customers with managed service tools • Handle all client service delivery issues • Ensure that agreed SLA (service level agreements)/OLA (operation level agreement) and Change Management standards are being held • Provide customers with Network management and monitoring, designs, validations, documentation of their Infrastructure environment as well as maintenance and updates for their multivendor infrastructures • Development of analyst and engineer skills through career ladder • Execution of weekly meetings and individual development meetings • Quarterly and annual performance reviews on reporting analysts • Work with other operational managers for ownership of Managed Services tools and directing staff on continual improvement and updates • Ensure technician adherence to company and IT policies and procedures • Execute proper methodologies to improve the change management process, reduce unscheduled downtime, and improve customers’ satisfaction • Analysis of existing customer network and cybersecurity landscape and providing recommendations to customers • Assessment, implementation, and support of projects regarding networking and Cybersecurity • Responsible for the internal documentation platform and the redesign to improve operations of internal staff.

• Supervise and coordinate the activities of the NOC team to ensure the availability, reliability, and efficiency of our network infrastructure. • Monitor network performance and identify potential issues, proactively implementing solutions to prevent service disruptions. • Develop, implement, and maintain standard operating procedures and best practices for the NOC team. • Collaborate with cross-functional teams, including IT, Engineering, and Security, to resolve complex network issues and optimize network performance. • Ensure compliance with industry regulations and security standards for data protection and network integrity. • Keep up-to-date with emerging technologies and trends in network management and provide recommendations for continuous improvement. • Manage remote team members effectively, fostering a culture of collaboration and ensuring team members receive the necessary support and resources.

• Supervise and coordinate the activities of the NOC to ensure the availability, reliability, and efficiency of our network infrastructure. • Monitor network performance and identify potential issues, proactively implementing solutions to prevent service disruptions. • Develop, implement, and maintain standard operating procedures and best practices for the NOC team. • Collaborate with cross-functional teams, including IT, Engineering, and Security, to resolve complex network issues and optimize network performance. • Ensure compliance with industry regulations and security standards for data protection and network integrity. • Keep up-to-date with emerging technologies and trends in network management and provide recommendations for continuous improvement. • Manage remote team members effectively, fostering a culture of collaboration and ensuring team members receive the necessary support and resources.