• Responsible for the ongoing management of Network Operations including the processing of NOC and Networking incidents through our service now queue • Manage the daily management of the incident queues • Manage NOC Analyst and Network Engineer schedules (as applicable) • Develop processes to service customers with managed service tools • Handle all client service delivery issues • Ensure that agreed SLA (service level agreements)/OLA (operation level agreement) and Change Management standards are being held • Provide customers with Network management and monitoring, designs, validations, documentation of their Infrastructure environment as well as maintenance and updates for their multivendor infrastructures • Development of analyst and engineer skills through career ladder • Execution of weekly meetings and individual development meetings • Quarterly and annual performance reviews on reporting analysts • Work with other operational managers for ownership of Managed Services tools and directing staff on continual improvement and updates • Ensure technician adherence to company and IT policies and procedures • Execute proper methodologies to improve the change management process, reduce unscheduled downtime, and improve customers’ satisfaction • Analysis of existing customer network and cybersecurity landscape and providing recommendations to customers • Assessment, implementation, and support of projects regarding networking and Cybersecurity • Responsible for the internal documentation platform and the redesign to improve operations of internal staff.

• Supervise and coordinate the activities of the NOC team to ensure the availability, reliability, and efficiency of our network infrastructure. • Monitor network performance and identify potential issues, proactively implementing solutions to prevent service disruptions. • Develop, implement, and maintain standard operating procedures and best practices for the NOC team. • Collaborate with cross-functional teams, including IT, Engineering, and Security, to resolve complex network issues and optimize network performance. • Ensure compliance with industry regulations and security standards for data protection and network integrity. • Keep up-to-date with emerging technologies and trends in network management and provide recommendations for continuous improvement. • Manage remote team members effectively, fostering a culture of collaboration and ensuring team members receive the necessary support and resources.

• Supervise and coordinate the activities of the NOC to ensure the availability, reliability, and efficiency of our network infrastructure. • Monitor network performance and identify potential issues, proactively implementing solutions to prevent service disruptions. • Develop, implement, and maintain standard operating procedures and best practices for the NOC team. • Collaborate with cross-functional teams, including IT, Engineering, and Security, to resolve complex network issues and optimize network performance. • Ensure compliance with industry regulations and security standards for data protection and network integrity. • Keep up-to-date with emerging technologies and trends in network management and provide recommendations for continuous improvement. • Manage remote team members effectively, fostering a culture of collaboration and ensuring team members receive the necessary support and resources.

**The Mission** (Part One) The real estate industry is fracturing. High-producing teams and independent brokerages are carrying too much overhead. They are looking for an exit strategy from legacy franchise models. The Houston Properties Team, part of the Real Edge Network, is capitalizing on this shift. We are not looking to recruit average agents. We are looking to attract entire teams and high-leverage multipliers into the Real Brokerage ecosystem. Your mission is to systematically identify these leaders and walk them through the math of the ownership model. **The Mission** (Part Two - Your Role) Attracting top real estate agents is only half the battle. Retaining them and helping them scale is how true wealth is built. The Houston Properties Team is building the Real Edge Network - a premier community inside of Real Brokerage. Your mission is to build the machine. You will create the plug-and-play infrastructure, the training libraries, and the exclusive culture that makes Real Edge the most valuable sub-community in the industry. You are not the recruiter. You are the operator who builds the product our recruiters sell. **What You Will Do** You will be the integrator and community architect for the Real Edge Network. First, you will build the operational playbook. When a new $50 million team joins our network, you will oversee their onboarding. You will hand them the standard operating procedures, the hiring guides, and the tech stack integrations they need to transition seamlessly. Second, you will run the community. You will organize high-level weekly masterminds. You will manage the internal communication channels. You will build live events and retreats that forge fierce loyalty among our members. Your metric for success is not how many people you recruit. Your metric is network retention, community engagement, and the production growth of the agents inside our ecosystem.