• Understand how to effectively utilize the systems used to bill insurance claims, work denials and AR. • Work with the Financial Services Team to assist with patient questions concerning their bill. • Make necessary changes to the patients' demographics and insurance information to obtain payment from the appropriate insurance company for both primary and secondary coverages if the information in the system is inaccurate. • Ability to work large numbers of claims. • Make corrections as needed to the patient's computer record so that future insurance claims, and statements are accurate. • Make calls to insurance companies to understand the denial and what needs to be done to get the appropriate payment for the services provided. • Review, correct and process charges for the providers or clinic as assigned by your billing lead. • Work denied claims in a timely fashion so that KPI's are maintained for percentages of aged AR. • Communicate effectively with other billers and billing leads to identify trends in errors and denials so that the root cause of the denial can be addressed

• Supervise the Client Accounting Administrator billing team. • Oversee the process of preparing client invoices accurately and timely. • Provide project support to the Billing Manager. • Responsible for generating, tracking, and reporting of monthly prebills and time entries. • Answer client inquiries by telephone and email. • Meet with lawyers and legal staff to discuss special billing arrangements and system capabilities.

Role Description This is a 100% remote position. Candidates must have access to a reliable internet connection. - Multiple shifts available - Multiple locations: This position will be based remotely in one of the states listed: FL, IL, IN, MO, NC, SC, SD, VA, WI - Join IonTuition’s Customer Service team and help make a difference for students and alumni. As an Associate, you will handle inbound and outbound calls primarily reaching out to students on behalf of our clients. - Ready to start a career that’s meaningful, remote, and full of growth opportunities? Watch our job preview video to learn more! Qualifications - Be passionate in the work you do and the people you help - Ability to establish and maintain rapport through effective communication and timely follow-up with customers - Attention to detail - Ability to establish priorities and multi-task in a fast-paced and deadline-driven environment - Must be a self-starter with a great degree of internal motivation - Ability to operate and navigate various technical devices and systems - Ability to troubleshoot common computer issues Requirements - Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals. - Provide timely, accurate, and professional assistance on all inquiries. - Document and update customer information in the CRM system. - Follow escalation procedures and company policies to ensure resolution. - Maintain compliance with all federal, state, and client requirements. - Apply training materials effectively and share knowledge with team members. - Meet or exceed all performance metrics and KPIs. Benefits - Competitive benefits package including: - Medical Benefits through BCBS - Dental Benefits through DeltaDental - Vision Benefits through DeltaVision - Flexible Spending Account - Short and Long term disability - Life Insurance - 401(k) - Advancement opportunities - Work from home - Company provided equipment Company Description For more information, visit us at www.iontuition.com Training Schedule: During the first two weeks of employment, training will be conducted Monday – Friday between the hours of 8 am – 5 pm CST. Education and Qualifications: High school or equivalent Salary: starting at $17.50 depending on experience Job Type: Full-time At IonTuition, all aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. IonTuition participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please use the following links to learn more about E-Verify and Immigrant and Employee Rights: - IER Right To Work Poster - E-Verify Participation Poster

• Performs daily billing activities, including resolving billing edits and rejected claims to ensure accurate and timely claim submission • Identifies routine billing issues and resolves or escalates them as appropriate • Maintains working knowledge of state and federal laws related to insurance contracts and payer billing timelines • Investigates and addresses overpayment and underpayment accounts to optimize reimbursement • Applies payer rules, contracts, schedules, and related data to ensure claims are billed accurately and timely • Researches payer trends and provides feedback to improve billing accuracy and operational efficiency • Tracks and reports denial types and root causes, recommending process improvements • Analyzes, categorizes, and resolves claim rejections from commercial, government, and managed care payers • Documents all actions and follow-up activities in the patient accounting system • Responds to patient and payer inquiries or refers them appropriately • Prepares and submits reports documenting billing trends, outcomes, and claim activity • Interprets data, draws conclusions, and reviews findings with supervisor • Cross-trains in various functions to enhance service delivery • Maintains knowledge of applicable federal, state, and local laws and regulations