Vision Innovation Partners

Role Description At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS. Repair, calibrate, and maintain all types of basic clinical and ASC Equipment and facility items and technologies, devices, instruments, and systems. Inspect, install, and provide preventive maintenance of general clinical equipment. To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned to meet business needs. Responsibilities - Repair, install, maintain, calibrate, and inspect a diverse range of physical plant and therapeutic and diagnostic biomedical instrumentation and equipment. - Perform preventive maintenance and electrical safety testing of physical plant, clinical equipment, devices, and systems. - Diagnose and correct system and equipment malfunctions. - Maintain documentation on new equipment, inspections, and equipment repairs and failures. - Schedule and oversee third-party repair as necessary. - Provide technical assistance and instruction on equipment operation and maintenance to personnel. - Perform related duties as assigned. Qualifications - An associate degree in electronics is desirable. - A minimum of 3 years' experience in the repair and maintenance of physical plant and medical equipment. - An equivalent combination of education and experience may be substituted. Benefits - Competitive compensation package - Excellent comprehensive benefits - 401(K) - Significant eye care discounts - Continuing education allowances - Career growth and development - PTO and holidays off Company Description We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

• Respond to incoming calls efficiently and effectively with the highest level of quality service. • Handle inbound calls with the goal of increasing business through customer satisfaction and retention. • Answer general questions from patients with courtesy and patience. • Confirm, schedule, and reschedule appointments, as necessary. • Follow up with patients on scheduled appointments • Update patient demographics. • Collect and verify insurance information • Make outbound calls to patients and clinics. • Handle online appointment requests. • Handle email inquiries. • Task messages to clinics.

Role Description At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS. We are looking for a Systems Integration Specialist, with deep expertise in Compulink, to join our growing team. Reporting to the Director of Systems Integration, this position is responsible for the implementation, enhancement, and support of clinical applications deployed throughout VIP. This is a remote position with some travel to meet with the practices within the company. Responsibilities - Implement, enhance and support clinical applications - Assist with the creation of standard departmental processes to meet operational goals - Adhere to IS project management standards and appropriately see projects through the project life cycle - Analyze workflow to determine system enhancement needs and changes - Work with leadership, Optical team members, and other applicable departments to prioritize system enhancements - Lead testing and implementation of enhancements - Support existing and new system features on training, go-live, and enhancements as appropriate - Plan, document and execute application features and functionality as per vendor requirements - Conduct problem analysis and issue resolution for issues related to software through the vendor support mechanisms - Provide training to office Super Users on application functionality Qualifications - Bachelor’s degree in systems, business management or related field, or more than 5 years of experience in a systems-related role in patient-facing healthcare settings. - Experience with practice management systems, including Compulink, is required. - Experience in Optical sales is preferred. - General/basic knowledge of SQL is preferred. - Exhibit customer service skills necessary to provide ongoing support for end users. - Excellent communication skills adapted to the requirements of the customers. - Ability to manage competing expectations and priorities. Benefits - Competitive compensation package - Excellent comprehensive benefits - 401(K) - Significant eye care discounts - Continuing education allowances - Career growth and development - PTO and holidays off Company Description We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

• Serve as a central coordination point for many of the organization’s highest-priority initiatives • Personally lead and coordinate multiple enterprise initiatives simultaneously across operational, clinical, and support center functions • Develop and maintain project plans, timelines, milestones, risk logs, and accountability trackers • Facilitate project meetings, steering committees, and executive working sessions • Drive follow-up, issue resolution, and cross-functional coordination to keep initiatives moving forward • Escalate risks, delays, and competing priorities appropriately • Partner closely with operational, clinical, and support center leaders to align priorities and improve execution consistency • Help manage organizational capacity and identify project conflicts or change saturation • Ensure projects account for clinical workflows, patient experience, staffing realities, and operational impact • Support implementation of enterprise initiatives across a multi-site healthcare environment • Maintain enterprise-level visibility into active initiatives, timelines, dependencies, and progress • Translate complex project information into concise executive updates and actionable next steps • Standardize project management tools, meeting cadence, dashboards, and reporting • Reinforce accountability and follow-through across teams without direct management authority

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The primary function of the REMOTE Call Center Representative is to effectively handle all inbound support calls for Vision Innovation Partners affiliated Ophthalmology offices by providing excellence in customer service. Position is fully REMOTE. Applicants must reside in one of the following states to be considered and eligible for hire: PA, MD, VA, DC, FL, GA. - Respond to incoming calls efficiently and effectively with the highest level of quality service. - Handle inbound calls with the goal of increasing business through customer satisfaction and retention. - Answer general questions from patients with courtesy and patience. - Confirm, schedule, and reschedule appointments, as necessary. - Follow up with patients on scheduled appointments. - Update patient demographics. - Collect and verify insurance information. - Make outbound calls to patients and clinics. - Handle online appointment requests. - Handle email inquiries. - Task messages to clinics. Qualifications - Excellent customer service and communication skills. - Knowledgeable in Microsoft Word, Outlook, and Excel as well as accuracy in data entry/typing & computerized scheduling systems (EMR/EHR). - Bi-lingual (English/Spanish) preferred (but not necessary). - Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations. - Ability to handle multiple inbound calls in a fast-paced, challenging environment. - Ability to multitask and navigate several systems at the same time. - Positive cheerful attitude. - Demonstration of critical thinking skills. - Excellent time management skills. - Ability to prioritize tasks. - Work collaboratively & courteously with all other departments to ensure a positive patient experience. - Perform various administrative functions and other duties/projects as assigned. Requirements - ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST). - The shift(s) we are currently hiring for: Monday through Friday 8:30AM - 5:00PM. - Candidates must have a pleasant speaking voice, professional mannerisms, excellent computer skills, reliable internet, a quiet dedicated space to work from and work well in a fast-paced environment. Benefits - Competitive compensation package. - Excellent comprehensive benefits. - 401(K). - Significant eye care discounts. - Continuing education allowances. - Career growth and development. - PTO and holidays off.

• Understand how to effectively utilize the systems used to bill insurance claims, work denials and AR. • Work with the Financial Services Team to assist with patient questions concerning their bill. • Make necessary changes to the patients' demographics and insurance information to obtain payment from the appropriate insurance company for both primary and secondary coverages if the information in the system is inaccurate. • Ability to work large numbers of claims. • Make corrections as needed to the patient's computer record so that future insurance claims, and statements are accurate. • Make calls to insurance companies to understand the denial and what needs to be done to get the appropriate payment for the services provided. • Review, correct and process charges for the providers or clinic as assigned by your billing lead. • Work denied claims in a timely fashion so that KPI's are maintained for percentages of aged AR. • Communicate effectively with other billers and billing leads to identify trends in errors and denials so that the root cause of the denial can be addressed

• Champion operational improvements and cultural Hands-On Leadership • Engage directly with field teams, providing mentorship and support while modeling accountability and grit • Oversee staffing, inventory, and customer service; conduct regular site visits to ensure compliance, efficiency and support • Analyze performance metrics, set goals, and implement strategies to enhance profitability and sustainability • Collaborate with cross-functional teams to launch new technologies and initiatives that elevate patient experience and operational success