• Own and optimize the ND Team’s technical ecosystem and customer-facing services — including scheduling and consultation platforms, customer service tools, data and reporting systems, and emerging AI-enabled tools — ensuring systems are reliable, integrated, and scalable. • Lead initiatives to bring new customer-facing projects to life and optimize existing customer-facing services. • Research, evaluate, and implement new tools, automations, and workflow improvements that increase operational efficiency and support new initiatives, in alignment with company policies and regulatory standards. • Oversee day-to-day technical and operational workflows, actively supporting issue resolution and facilitating handoff to appropriate teams as needed. • Analyze end-to-end workflows to identify inefficiencies, risks, and opportunities, and design scalable solutions supported by clear operational standards and procedures. • Lead ND-specific technical and operational projects end to end, including planning, timelines, and execution, under the guidance of the Director. • Coordinate and contribute to cross-functional initiatives — such as integration and expanded delivery of ND-developed, customer-facing content — partnering with teams that own execution and ensuring ND Team operational needs are represented. • Oversee accurate tracking and reporting of ND Team performance metrics, maintaining data integrity and expanding reporting capabilities in collaboration with the Data & Analytics team. • Collaborate with the Director of Naturopathic Doctors and Clinical Education to translate operational data into insights and recommendations that guide prioritization and strategic decision-making. • Support operational enablement for a large contractor-based workforce by overseeing appropriate tool usage, supporting training efforts, and assisting with contractor oversight.

• Serve as a key resource, supporting multiple Operations Managers on up to 25 program itineraries, spanning diverse product lines and program types. • Manage and balance multiple timelines and deadlines simultaneously, ensuring accuracy, organization, and timely delivery of program needs. • Independently manage the coordination and confirmation of program logistics, including hotel accommodations, field trips, transfers, meals, special needs and additional program staff for 25+ assigned programs. • Support the negotiation and vendor management of contracts and agreements for services, adhering to each program and vendor budget. • Independently respond to complex customer service requests with clear and timely communication, addressing program questions and special requests. • Focus on providing effective solutions while supporting and encouraging participant enrollments. • Daily analysis of enrollments and space allotments on programs, ensuring optimal use of capacity in keeping with contractual deadlines • Independently assess and resolve program issues by reviewing, troubleshooting, triaging, and implementing necessary changes before and during program execution; exercise sound judgment to determine when to escalate complex situations. • Assist on pre-program briefings with on-site program staff • Post program review and reconciliation of financial details and invoices for vendors, staff and other program expenses • Work closely with the Program Administration and Program Services teams to ensure the materials and reports are created and distributed on time and with the highest level of accuracy. • Develop comprehensive knowledge of program content and destinations to serve as a go-to resource for assigned regions. • Will be required to attend and work on certain programs related to the position • Ability to manage and maintain work in multiple systems • Moderate travel and some evening and weekend work required • Additional duties assigned

• Own the strategy and execution of CEA's global group support programs • Determine which global groups to focus on serving • Develop support offerings that group organizers actively seek out • Achieve ambitious growth targets once the new offerings are ready • Manage the Organizer Support Coordinator • Lead a small team and set the strategic direction

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Mental health coaching is part of Lyra’s preventative care offering and is a powerful way to manage emotions, challenge negative thinking, and reduce stress and anxiety. This role serves as the main point of communication and coordination between members, their internal care team, and external providers. The Behavioral Care Manager provides initial evaluations for new members and families, gathers pertinent information, screens for risk, and triages members to appropriate services. This role is a great fit if you lead with empathy and compassion in your communication, enjoy problem solving through data, and can coordinate with a multidisciplinary team providing comprehensive care to children and their families. This role requires a high level of professionalism, cultural competence, and ethical behavior in all interactions. Work hours include Monday - Friday 11:30 AM - 8PM PST/ 2:30 PM to 11 PM EST Responsibilities - Primary point of contact for members and their care team providing initial evaluations, screening, and triage to appropriate services - Track and monitor care needs - Ensure care is on track and care needs are being met - Build relationships with external providers with timely responses and involvement in care planning - Provide accurate and timely documentation in the EHR and other communication systems - Facilitate referrals for clinically indicated services outside the organization - Create accurate discharge summaries and plans to ensure members and families have the services and support needed for ongoing care - Schedule sessions with the internal care team to ensure continued progress toward care goals - Participate in training on our proprietary curriculum and collaborative care model Qualifications - Bachelor’s degree in social work or psychology-related field (unlicensed) or certified coach with experience in mental health - Computer and live video tools literacy (e.g., Zoom, Google Meets, DoxyMe, Skype, etc.) - Organized and excited by a dynamic environment - Passionate about helping kids and teens achieve goals - Ability to work full-time, approximately 40 hours per week - Candidates must successfully pass a drug screen and background check prior to employment for this role - Full-time resident of the United States - Additional language skills are beneficial to this role Benefits - Comprehensive healthcare coverage (including medical, dental, and vision, FSA/HSA, life, and disability insurance) - Lyra’s benefits package includes gender-affirming care - Access to coaching and therapy services for you and your dependents - Competitive time off with pay policies, including vacation time, sick days, and company holidays - Paid parental bonding leave for eligible birthing and non-birthing parents - Access to 401k and retirement benefits - Employee well-being program with additional perks like: fertility and family building, maternity program, employer discount marketplace, pet insurance, and financial planning tools - A new Chromebook, dedicated business support from Operations, HR, and IT professionals, and a monthly technology stipend - We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more! Salary The anticipated hourly range for a full-time Behavioral Care Manager is $21.64 - $28.85 per hour. The pay is determined by role and placement within the range, and will depend on a number of job-related factors, including but not limited to your skills, qualifications, and location. Equal Opportunity Employer We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.