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I-9 Verification Specialist
Location
United States
Posted
95 days ago
Salary
$17 / hour
Seniority
Mid Level
Job Description
I-9 Verification Specialist
HRU-Tech
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Conduct scheduled video-based document reviews via Microsoft Teams with new hires within required legal timeframes. - Examine original identity and work authorization documents presented by employees, confirming they appear genuine and relate to the individual. - Accurately record document details and complete Section 2 in GM systems (e.g., Workday and/or designated I‑9 platforms), following standard operating procedures. - Ensure all Section 2 verifications align with USCIS, DHS, and E‑Verify requirements, including use of acceptable documents and photo requirements where applicable. - Follow standard work, checklists, and quality controls to minimize errors, late completions, and rework. - Flag discrepancies, incomplete information, or potential issues and escalate according to defined workflows. - Provide a welcoming, professional, and empathetic first impression of GM, explaining the I‑9 process in clear, plain language. - Guide new hires through what to expect in the session, the types of documents required, and next steps if follow‑up is needed. - Manage appointment schedules, reminders, and follow‑ups to help new hires complete their verification on time. - Partner closely with Talent Acquisition, People Services, and Onboarding teams when questions or complex scenarios arise. - Work from a remote/virtual environment, managing a steady queue of Teams appointments and related system work. - Adhere to defined SLAs, productivity, and quality targets (e.g., handle time, error rates, on‑time completion). - Protect confidential and sensitive personal information, strictly following GM’s data privacy and information security standards. Qualifications - High school diploma or GED required. - Demonstrated attention to detail, with a track record of following structured processes and checklists. - Strong verbal and written communication skills, with the ability to explain policies simply and respectfully. - Comfortable using Microsoft Teams and other collaboration tools in a virtual setting. - Proven ability to work independently in a remote environment, managing time and priorities effectively. Requirements - Experience with Form I‑9, E‑Verify, or employment eligibility verification in the U.S. - Familiarity with HR systems (e.g., Workday or similar HRIS) and/or case management tools. - Background in high‑volume, service-oriented environments (shared services, call centers, or onboarding teams). Skills & Competencies - Process oriented: Follows standard work precisely; comfortable with checklists and documentation. - Strong attention to detail: Catches discrepancies and errors; double-checks work before completion. - Personable and empathetic: Creates a welcoming, supportive environment for new hires; handles sensitive situations with care. - Customer-focused: Balances compliance with a positive new hire experience. - Confidentiality & integrity: Handles personal data and identity documents with discretion and professionalism. EOE Including Disability/Veterans
Job Requirements
- High school diploma or GED required.
- Demonstrated attention to detail, with a track record of following structured processes and checklists.
- Strong verbal and written communication skills, with the ability to explain policies simply and respectfully.
- Comfortable using Microsoft Teams and other collaboration tools in a virtual setting.
- Proven ability to work independently in a remote environment, managing time and priorities effectively.
- Experience with Form I‑9, E‑Verify, or employment eligibility verification in the U.S.
- Familiarity with HR systems (e.g., Workday or similar HRIS) and/or case management tools.
- Background in high‑volume, service-oriented environments (shared services, call centers, or onboarding teams).
- Skills & Competencies
- Process oriented: Follows standard work precisely; comfortable with checklists and documentation.
- Strong attention to detail: Catches discrepancies and errors; double-checks work before completion.
- Personable and empathetic: Creates a welcoming, supportive environment for new hires; handles sensitive situations with care.
- Customer-focused: Balances compliance with a positive new hire experience.
- Confidentiality & integrity: Handles personal data and identity documents with discretion and professionalism.
- EOE
- Including Disability/Veterans
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