HRU-Tech

Role Description The Mobile Service BDC Agent serves as a key connection point between dealerships, customers, and internal teams. This role focuses on driving appointment volume and supporting mobile service operations through customer outreach, dealership support, and performance tracking. This is a fully remote position, ideal for someone comfortable in a high-volume, technology-driven communication environment. Key Responsibilities - Customer Outreach & Lead Generation - Conduct outbound calls using customer and recall lists to schedule mobile service appointments - Execute text and email campaigns to generate new service leads - Manage inbound and outbound communication across multiple channels - Dealer Support & System Management - Assist dealerships with configuring mobile service offerings and scheduling workflows - Support automation setup and ongoing system optimization - Partner with technical teams to troubleshoot and resolve software-related issues - Performance Tracking & Reporting - Track key metrics, including scheduled and completed appointments - Generate performance reports for internal teams and dealership leadership - Analyze data and recommend strategies to increase service volume - Relationship Management - Lead recurring meetings with dealership personnel to review performance and outreach efforts - Provide ongoing support and training on tools and best practices - Build and maintain strong relationships across multiple locations - Documentation & Collaboration - Maintain accurate records of dealership interactions and meeting summaries - Participate in internal meetings to align on goals and priorities - Ensure consistent communication across internal and external stakeholders Qualifications - High School Diploma or equivalent - 2+ years of customer service experience - Strong verbal and written communication skills - Comfortable with phone, email, and text-based communication - Ability to handle objections and adapt quickly in customer interactions - Ability to work effectively in a remote, team-oriented environment Preferred - Strong technical aptitude with scheduling/reporting tools - Self-motivated with excellent time management skills - Analytical mindset with the ability to interpret data and drive improvements Work Environment - Fully remote, supporting multiple dealership locations - High-volume communication environment (phone, email, text) - Fast-paced, performance-driven setting Equal Opportunity Employer HRU is an Equal Opportunity Employer (EOE), including Disability/Veterans.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Conduct scheduled video-based document reviews via Microsoft Teams with new hires within required legal timeframes. - Examine original identity and work authorization documents presented by employees, confirming they appear genuine and relate to the individual. - Accurately record document details and complete Section 2 in GM systems (e.g., Workday and/or designated I‑9 platforms), following standard operating procedures. - Ensure all Section 2 verifications align with USCIS, DHS, and E‑Verify requirements, including use of acceptable documents and photo requirements where applicable. - Follow standard work, checklists, and quality controls to minimize errors, late completions, and rework. - Flag discrepancies, incomplete information, or potential issues and escalate according to defined workflows. - Provide a welcoming, professional, and empathetic first impression of GM, explaining the I‑9 process in clear, plain language. - Guide new hires through what to expect in the session, the types of documents required, and next steps if follow‑up is needed. - Manage appointment schedules, reminders, and follow‑ups to help new hires complete their verification on time. - Partner closely with Talent Acquisition, People Services, and Onboarding teams when questions or complex scenarios arise. - Work from a remote/virtual environment, managing a steady queue of Teams appointments and related system work. - Adhere to defined SLAs, productivity, and quality targets (e.g., handle time, error rates, on‑time completion). - Protect confidential and sensitive personal information, strictly following GM’s data privacy and information security standards. Qualifications - High school diploma or GED required. - Demonstrated attention to detail, with a track record of following structured processes and checklists. - Strong verbal and written communication skills, with the ability to explain policies simply and respectfully. - Comfortable using Microsoft Teams and other collaboration tools in a virtual setting. - Proven ability to work independently in a remote environment, managing time and priorities effectively. Requirements - Experience with Form I‑9, E‑Verify, or employment eligibility verification in the U.S. - Familiarity with HR systems (e.g., Workday or similar HRIS) and/or case management tools. - Background in high‑volume, service-oriented environments (shared services, call centers, or onboarding teams). Skills & Competencies - Process oriented: Follows standard work precisely; comfortable with checklists and documentation. - Strong attention to detail: Catches discrepancies and errors; double-checks work before completion. - Personable and empathetic: Creates a welcoming, supportive environment for new hires; handles sensitive situations with care. - Customer-focused: Balances compliance with a positive new hire experience. - Confidentiality & integrity: Handles personal data and identity documents with discretion and professionalism. EOE Including Disability/Veterans