• Serve as a senior technical authority for GSIs, translating Veeam capabilities into partner-deliverable architectures and services. • Lead advanced enablement: workshops, architecture reviews, deep dives, and hands-on technical sessions for GSI architects and delivery teams. • Build repeatable partner assets: reference architectures, implementation patterns, and “how we deliver” guidance. • Co-lead complex customer engagements with GSI teams: discovery, requirements mapping, target architecture, and design validation. • Support RFP/RFI responses and solution narratives across regulated and large-enterprise accounts. • Design solutions spanning on-prem, hybrid, and multi-cloud, including platform security, operational models, and recovery readiness. • Embed security best practices into designs: separation of duties, least privilege, immutability, hardened repositories, secure operational workflows, and recovery assurance. • Partner with security stakeholders (CISO org, IR teams) to align resilience architecture with cyber recovery expectations and operating models. • Align joint architectures to GSI go-to-market priorities and delivery realities (practice towers, toolchains, managed services). • Act as the technical bridge between GSI leadership, Veeam product teams, and regional sales/SE teams. • Provide structured feedback loops to improve product fit, partner readiness, and field execution. • Represent Veeam with GSIs at industry events, executive briefings, and webinars with a strong point of view on resilience and cyber recovery.

• Build high-fidelity mock-ups in Photoshop and code custom prototypes using HTML, CSS, and JavaScript to showcase the "art of the possible" for prospects. • Rapidly become an internal expert on the Movable Ink platform, staying up-to-date on all new features, including our Enterprise AI products. • Assist senior Solutions Consultants in gathering and validating technical requirements for enterprise accounts to ensure a seamless hand-off to the Client Experience team. • Develop and deliver tailored product demonstrations for small-to-mid-market prospects, focusing on how our technology solves specific business challenges. • Lead the QA process for technical requirements to ensure a successful and error-free onboarding experience for new clients. • Contribute to the internal knowledge base and help scale technical best practices across the global SC team.

• Drive solution for building Agentforce-powered experiences for users • Collaborate with the AI team for impactful contributions • Focus on experience design, solution design, architecture, and execution for GenAI technologies • Provide industry best practices and serve as a trusted client advisor • Work with clients to build strategy and roadmap • Leverage Salesforce technology like Agentforce and Einstein Bots

• Clearly communicate Level AI’s infrastructure and technology to prospects, customers, and internal teams, tailoring the level of detail to the audience’s technical expertise. • Spearhead technical discussions with customers in partnership with the delivery team, supporting both pre- and post-sales activities. • Develop tactical solutions for strategic customers to optimize their setup and workflows within Level AI. • Collaborate closely with Sales Engineers and the engineering team to create proof-of-concept (POC) solutions that showcase the value of Level AI integrations. • Assist during the onboarding process by managing program tasks related to technical configurations, including telephony system integrations and data integration (both API-based and SFTP-based)Support and optimize the integration of telephony platforms (e.g., Twilio, Genesys, Five9, or similar) with Level AI’s solutions. • Manage and implement secure SFTP file transfers to support customer workflows and ensure data integrity. • Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needsCollaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues. • Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.