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Contact center software using advanced AI & NLU to automate outdated workflows for support agents & QA teams.
Solutions Architect
Location
India
Posted
137 days ago
Salary
0
Seniority
Senior
Job Description
Solutions Architect
Level AI
• Clearly communicate Level AI’s infrastructure and technology to prospects, customers, and internal teams, tailoring the level of detail to the audience’s technical expertise. • Spearhead technical discussions with customers in partnership with the delivery team, supporting both pre- and post-sales activities. • Develop tactical solutions for strategic customers to optimize their setup and workflows within Level AI. • Collaborate closely with Sales Engineers and the engineering team to create proof-of-concept (POC) solutions that showcase the value of Level AI integrations. • Assist during the onboarding process by managing program tasks related to technical configurations, including telephony system integrations and data integration (both API-based and SFTP-based)Support and optimize the integration of telephony platforms (e.g., Twilio, Genesys, Five9, or similar) with Level AI’s solutions. • Manage and implement secure SFTP file transfers to support customer workflows and ensure data integrity. • Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needsCollaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues. • Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.
Job Requirements
- Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
- 3+ years of experience in a hands on technical role 1+ years of experience in development, integration engineering, or SaaS/cloud-hosted solutions.
- Strong technical background with experience interacting with APIs and using cloud servicesExperience with integrating with CRMs such as Salesforce
- Ability to translate complex concepts into actionable items to non-technical stakeholdersStrong communication skills in English (both written and verbal).
- Entrepreneurial & Problem-Solving Attitude - Self-motivated, adaptable, and resourceful in tackling implementation challengesProficiency in programming languages such as Python and JavaScript for process automation.
- Excellent troubleshooting, problem-solving, and analytical skills.
- Quick learner who can rapidly adapt to new software, including Level AI and industry-specific tools used by customers.
- Comfortable working in EST hours( 3:30 AM IST)
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