• Lead strategic programs that improve product development practices and accelerate delivery of industry-leading solutions – e.g., Identify and prioritize opportunities to enhance product lifecycle management in areas such as roadmap planning, release management, and feedback integration • Design programs with clear process and owners, define and track measurable outcomes, and champion continuous improvement • Engage in PM tool evaluations, assessing options across ROI and implementation requirements, and drive implementation • Connect product strategy to key outcome metrics to enable focused execution – e.g. Define and operationalize targets with product outcome metrics, collaborating with Product Management, Product Analytics, Business, and Finance partners • Support the continuous evolution of key outcome metrics across products, aligning to product strategy and business priorities • Review and refine dashboards and reporting cadence to track progress across products and help identify areas of opportunities and risks • Drive key initiatives with business partners to support successful product launches – e.g., Manage and support key product initiatives that support GTM and Marketing planning, including quarterly roadmap updates and release tracker governance • Establish and enhance feedback loops from business segments to product to enable continuous improvement with products in market • Engage in evolving needs for commercial launches to identify and act on opportunities (e.g., key enablers for previews and launch readiness) • Support global product planning and key initiatives with Global Technology – e.g., Help maintain a global view of key products across regions (e.g., roadmaps and launch status) and alignment of product priorities and investments • Collaborate with partners across Product and Technology teams to enable greater velocity in development and delivery across regions with similar products • Support delivery of CPO and product leadership presentations for executive reviews (e.g., business reviews, board updates)

• Lead strategic programs that improve product development practices and accelerate delivery of industry-leading solutions • Identify and prioritize opportunities to enhance product lifecycle management in areas such as roadmap planning, release management, and feedback integration • Design programs with clear process and owners, define and track measurable outcomes, and champion continuous improvement • Engage in PM tool evaluations, assessing options across ROI and implementation requirements, and drive implementation • Connect product strategy to key outcome metrics to enable focused execution • Support the continuous evolution of key outcome metrics across products, aligning to product strategy and business priorities • Review and refine dashboards and reporting cadence to track progress across products and help identify areas of opportunities and risks • Drive key initiatives with business partners to support successful product launches • Establish and enhance feedback loops from business segments to product to enable continuous improvement with products in market • Support global product planning and key initiatives with Global Technology • Collaborate with partners across Product and Technology teams to enable greater velocity in development and delivery across regions with similar products • Support delivery of CPO and product leadership presentations for executive reviews

Scopely is looking for a Senior Live Ops Manager to join our WWE Champions team in the United States or Canada on a remote basis. At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. WWE Champions is our ultimate and unique RPG puzzle match game featuring WWE superstars and legends across mobile and PC platforms. WWE Champions is the most downloaded WWE game to date, with a highly engaged and passionate community - who will remain undefeated? What You Will Do As a Senior Live Operations Manager you will support and execute live operations for WWE Champions, one of our most successful and enduring mobile titles. This role is focused on high-quality execution and operational reliability, ensuring that live events, offers, and promotions are delivered accurately and perform as intended. As a Senior Live Ops Manager, you will work closely with Product Managers and cross-functional partners to bring live content to players safely and consistently. You will own day-to-day Live Ops execution, monitor events in real time, troubleshoot issues, and contribute to improving Live Ops workflows and quality standards. This role is ideal for an experienced Live Ops practitioner who operates independently, handles complex setups with confidence, and consistently delivers high-quality live execution. - Live Operations Execution: Execute and support live events, seasonal content, promotions, and time-limited offers, ensuring accurate setup, smooth launches, and reliable performance - Operational Calendar Ownership (Scoped): Own assigned portions of the Live Ops calendar, coordinating schedules, dependencies, and handoffs with Product, Production, and other partners - Live Monitoring & Issue Resolution: Monitor live events and systems, identify issues, and coordinate with Engineering, QA, Production, and Support to resolve problems quickly and minimize player impact - Performance Tracking & Insights: Monitor event KPIs, player engagement, and revenue performance. Partner with Product and Analytics to surface insights and inform iterative improvements - Process & Quality Improvement: Contribute to the documentation and refinement of Live Ops workflows, checklists, and best practices to reduce errors and improve execution quality - Cross-Functional Collaboration: Work closely with Product Managers, Engineering, Analytics, QA, Marketing, and Support to ensure live content is aligned, tested, and supported What We’re Looking For - 5+ years of experience in Live Ops, game operations, or live service roles, preferably in mobile free-to-play - SQL proficiency and hands-on experience with analytics tools such as Looker or Tableau - Hands-on experience executing segmented live content and A/B tests - Strong experience executing live events, offers, and in-game promotions - High attention to detail with the ability to manage complex setups independently - Proven ability to troubleshoot live issues and operate calmly under pressure - Strong organizational and prioritization skills - Player-focused mindset with an understanding of fairness, sentiment, and live-service expectations Bonus Points - Familiarity with Live Ops admin tools, configuration systems, or experimentation frameworks - Experience working on social, competitive, or franchise-driven games (e.g., sports, fighting, licensed IP) Please ensure that the résumé/CV you attach is written in English. For candidates in CA, CO, NJ, NY, and WA, the annual salary range is provided below. In addition to base pay, employees may be eligible for equity, bonuses, and a comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off. Base pay offered may vary depending on job-related knowledge, skills, and experience. CA, CO, NJ, NY, and WA Annual Salary Range $123,600—$187,000 USD About Scopely Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play. Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Niantic games businesses — Scopely consistently delivers experiences players love today and return to for years to come. Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play. Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.scopely.com/.

• Report to Experian Health, oversee advanced technical support, client satisfaction, and process optimization for Experian's Claims Source product • Ensure resolution of client issues • Guide efficiency through automation and AI enabled enhancements • Lead a team of specialists dedicated to delivering high-quality support • Partner with clients, our teams, and partners to promote product effectiveness • Use Salesforce to support customer satisfaction and resolve system and payer-related issues • Review, evaluate, and interpret payer notifications • Guide customer optimization processes and edit reviews • Identify customer needs and align them with Experian product capabilities • Communicate complex solutions to clients and our teams • Participate in client calls and provide status updates • Recommend enhancements to improve automation, efficiency, and product scalability, including AI and Copilot • Monitor accuracy and completeness of all assigned jobs • Provide technical support including testing, troubleshooting, and implementing changes • Collaborate with internal and external teams on process requirements • Track change requests and oversee high-severity incidents • Support solutions during internal Health or claims issues • Maintain project plans and schedules • Participate in pre-sales and CBR activities • Build relationships with clients and internal partners • Mentor team members • Ensure accuracy and completeness of all team deliverables