This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is responsible for leading and executing complex enterprise client implementations from onboarding through go-live, ensuring successful adoption and maximizing value for clients. The Senior Implementations Engineer will collaborate closely with Sales, Presales, Customer Success, and Product teams to design, architect, and implement tailored solutions that meet client needs. You will provide technical consulting, solve integration challenges, oversee project timelines, and ensure high-quality delivery while driving revenue activation. This position requires a strategic mindset, strong technical expertise in SaaS platforms, and the ability to engage with stakeholders across all levels, including C-suite executives. The role is remote-friendly, dynamic, and offers the opportunity to make a tangible impact on client success and organizational growth. - Drive and manage enterprise implementation projects from kickoff to go-live, ensuring adherence to scope, timelines, and risk mitigation. - Design and implement technical solutions tailored to client requirements, including integration, data migration, and process optimization. - Collaborate with Sales, Presales, Customer Success, and Product teams to align strategies, incorporate client feedback, and enhance solution delivery. - Conduct technical onboarding, training, and A/B testing to optimize client adoption and revenue generation. - Build and maintain strong relationships with client stakeholders, including executives, ensuring satisfaction and long-term engagement. - Provide consultative guidance to resolve complex technical challenges and implement best practices for system usage and fundraising strategy. - Document implementation processes, deliverables, and insights to support continuous improvement initiatives. Qualifications - 8+ years of experience in post-sales engineering, implementations, or solutions consulting in a SaaS environment; experience with nonprofit technology or data migration is highly desirable. - Strong technical proficiency with middleware solutions (e.g., Zapier), data management platforms (e.g., Salesforce, HubSpot), web analytics, and web development. - Strategic business acumen with the ability to connect technical decisions to revenue outcomes. - Excellent communication and presentation skills for both technical and non-technical stakeholders. - Proven ability to cultivate and maintain client relationships and internal partnerships. - Ability to thrive in a fast-paced, high-growth, and dynamic environment. - Strong analytical and problem-solving skills with a creative approach to resolving complex technical challenges. Benefits - Health, dental, and vision insurance fully covered for employees, with partial coverage for dependents and families. - FSA and HSA accounts for pre-tax healthcare and dependent care expenses. - 20 vacation days, 5 sick days, 11 company holidays plus 1 floating holiday. - 401(k) plan with company match. - 100% company-paid short-term disability, long-term disability, basic life insurance, and AD&D coverage. - Paid parental leave (12 weeks for primary caregivers, 6 weeks for secondary caregivers). - Generous remote work/home office stipend. - Annual professional development stipend for workshops, courses, and certifications. - Charitable giving program and paid volunteer time off. - Stock options and competitive on-target earnings: $155,000–$190,000.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are specifically looking for someone who can think at an architectural level about how a Klaviyo account should be structured, make those decisions independently, and execute them with minimal oversight. This is not a role for someone who has simply been trained in using Klaviyo. This is a role for someone who understands the platform and email as a channel deeply enough to troubleshoot, strategize, understand unique use cases, and own implementation. - Build and manage flows, campaigns, templates, and segments across multiple Klaviyo accounts - Translate Figma designs into production-ready Klaviyo templates with accurate cross-client rendering - Configure advanced flow logic including filtering, suppression rules, conditional branching, flow splits, and A/B tests - Manage Recharge subscription flows and templates (active subscription, cancel save, skip/pause logic) - Maintain Shopify integration: catalog sync, order data, custom properties, and event triggers - Troubleshoot broken dynamic content, Liquid logic errors, rendering issues, and deliverability problems - Support Customer.io implementation where applicable - QA all builds before launch Qualifications - 5-10 years of relevant ESP experience - 3+ years of Klaviyo-specific experience, agency-side preferred - Ability to own account architecture decisions: flow structure, segmentation logic, data properties, and integration setup - Expert-level knowledge of Klaviyo flows, segmentation, and event-based logic - Strong command of Liquid templating: dynamic blocks, conditional content, loops, and fallbacks - Experience building templates directly from Figma or design files - Solid understanding of email deliverability and list hygiene - Shopify and Recharge integration experience Requirements - Nice to have: Customer.io (flows, in-app, transactional, API-triggered) - Attentive or Postscript for SMS - HTML/CSS for email Benefits - Full-time - Competitive Salary - Work From Anywhere

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Training and Client Engagement II has overall responsibilities in software post-sales activities including client on-boarding assistance, product training, implementation, deployment, and ongoing client engagement for high product adoption, utilization, and client satisfaction. - Overall responsibility for the Electronic Products client on-boarding, product training, implementation, deployment, ongoing client engagement, and other professional services associated with mission-critical client activities post-sales. - Ensures electronic products meet client expectations, client satisfaction, and achieve product adoption and utilization goals. - Provides leadership in delivering world-class client training and services. - Designs, develops, and implements an efficient product training process, supporting continuous and ongoing training needs of the JCR client base. - Manages UpToDate clinical content for the electronic products platform. - Builds online training platform, on-demand training services, and new innovative solutions to engage clients and improve training results and knowledge retention post-learning. - Collaborates with product management, product development, BA/QA team, customer technical support, and other business stakeholders at Joint Commission Resources and Joint Commission Enterprise to provide product inputs and client feedback. - Communicates with and visits key customers regularly to support clients and collect product and training feedback. - Improvises product training practices, processes, and communications based on feedback. - Leads the team by assigning appropriate systems and content responsibilities while managing a set of self-assigned key health system clients. - Obtains client references for successful product implementation. - Responsible for team performance, coaching, motivation, and morale. Qualifications - Bachelor’s degree is required. - 5-7 years of experience in healthcare business, involving deploying and training mission-critical and complex healthcare technology solutions to healthcare providers and users. - Proven leadership and experience in software product training, presentation, deploying, and customizing generic products to fit different organizations’ business requirements. - Ability to troubleshoot problems and challenges during product implementation and achieve client acceptance and satisfaction at the end of the product implementation cycle. - Experience in building, leading, and motivating teams for achieving results. - Experience in adult teaching, education, building online education, and client engagement solutions. - Strong skills in project planning, project management, change management, meeting facilitation, process control, and improvement. - Exceptional verbal and written communication skills and the ability to interact professionally with diverse groups, executives, managers, and subject matter experts. - Possess and exercise superior interviewing and strong presentation skills. - Strategic and analytical thinking. - The Joint Commission business knowledge is a plus. RPI training is a plus. - Up to 15-20% travel. Requirements - Min: USD $107,000.00/year - Max: USD $143,000.00/year

Implementation Specialist (Atrium Admin) Do you have a passion to belong to an organization where your contributions go a long way? Do you want to belong to an intimate but growing team that is passionate about innovation, collaboration and exceptional client service? At Atrium, we are constantly striving to grow and learn so that we can better support our clients. If you have a growth mindset, are a self-starter and thrive in a dynamic environment, you are probably a great fit for our team! Overview The Implementation Specialist is responsible for configuring and deploying Atrium Campus solutions, with a primary focus on Atrium Admin configuration. This role works closely with Implementation Project Managers to execute system setup, validate configurations, and ensure accurate, high-quality deployments. The initial focus of this role will be deep proficiency in Atrium Admin configuration. Over time, the Implementation Specialist could be expected to expand expertise into additional modules including Meal Plan Portal, Atrium Connect, Mobile Credentials, Access Control and Card Production. This role is ideal for a detail-oriented, systems-minded individual who enjoys technical problem-solving and building repeatable configuration excellence. What You’ll Do Atrium Admin Configuration (Primary Focus) - Configure Atrium Admin settings, permissions, roles, and system parameters. - Set up accounts, tenders, reporting structures, and administrative controls. - Validate configuration accuracy through structured testing. - Identify potential risks or misalignments before go-live. - Document configuration decisions and maintain internal standards. Implementation Support - Partner with Implementation Project Managers to execute project configuration tasks. - Participate in internal and client-facing meetings as needed to clarify requirements. - Track assigned tasks and maintain updates in project management systems. - Assist with testing, validation, and go-live readiness. Cross-Module Expansion (Growth Path) - Develop working proficiency in: - Meal Plan Portal configuration - Atrium Connect - Card Production - Access Control integration setup - Mobile Credential configuration - Support configuration in these modules as proficiency increases. - Contribute to process standardization and configuration best practices. How You Show Up in This Role This role requires a detail-oriented and collaborative professional who approaches work with care, patience, and respect. The Implementation Specialist works closely with Project Managers, SMEs, and clients and must communicate clearly and professionally while maintaining high technical standards. Success in This Role - Atrium Admin configurations are accurate, scalable, and aligned with best practices. - Project Managers can rely on consistent, high-quality execution. - Documentation and standards improve over time. - Proficiency expands into additional modules within the first 24 months. Required Qualifications - 2–4 years of experience in SaaS configuration, system administration, technical implementations, or related roles. - Strong attention to detail and structured problem-solving ability. - Comfort working within system configuration environments. - Ability to manage multiple tasks across concurrent projects. - Strong written and verbal communication skills. Preferred Qualifications - Experience with higher education technology, campus card systems, access control, or identity management platforms. - Familiarity with Atrium platform - Experience writing or interpreting basic SQL queries. Why This Role Matters This position plays a critical role in ensuring Atrium implementations are configured correctly, consistently, and efficiently. By building deep Atrium Admin expertise and expanding into adjacent modules, the Implementation Specialist helps scale implementation capacity and reduce reliance on individual subject matter experts. Who We Are Atrium Campus provides campus card management solutions reimagined for the mobile generation for the higher education, senior living, corporate and government markets. The Atrium cloud solution encompasses closed loop payments, meal plans, declining balance, activities, physical access rights, mobile credentials, identity management and more. Learn more about Atrium at http://www.atriumcampus.com. As an equal opportunity employer, Atrium welcomes diverse employees and leaders with integrity, while serving clients and partners with a commitment to excellence. PLEASE NOTE: All candidates applying to this job posting must be authorized to work in the United States without sponsorship of any kind; no possibility of H1-B sponsorship, transfers or corp-corp available.