The Joint Commission

Role Description This is an Independent Contractor role that involves conducting surveys in Texas, adhering to the Texas designation survey guidelines. The Texas Levels of Maternal Care Independent Contractor surveyor role is responsible for the following: - Analysis and Assessment: - Apply sophisticated analysis and inductive reasoning to evaluate health care organizations' degree of compliance with applicable standards and functionality of care delivery systems. - Assess risk points within organizations. - Professionalism and Expertise: - Possess the credentials, professional demeanor, and expertise to earn the respect of health care organizations' staff and leadership. - Communication Skills: - Utilize advanced communication skills to engage health care organization staff in interactive dialogues on various health care issues. - Assess compliance and identify improvement opportunities. - Report Writing: - Demonstrate superior written communication skills to prepare detailed, accurate management reports. - Link individual standards deficiencies with potential system vulnerabilities and related organization risk points. - Presentation: - Professionally and effectively communicate survey results to health care organization leadership. - Time Management: - Efficiently manage time and work collaboratively as a team member. - Training and Education: - Participate in training sessions and ongoing education provided by The Joint Commission and/or Texas Department of State Health Services (DSHS). Qualifications - Texas Levels of Maternal Care Independent Contractor surveyor must have the following essential knowledge, credentials, characteristics, and abilities: - Education: - Physicians must have a degree of Doctor of Medicine (M.D.) or Doctor of Osteopathy (D.O.). - Nurses must have graduated from an approved school of nursing and have a bachelor’s degree in an appropriate discipline. - Certification/Licensure: - Clinicians performing any aspect of accreditation, certification, or verification reviews and surveys must have an active license, registration, and/or certification, as applicable to their role. - Physicians must be board certified or eligible. - Specialized Knowledge and Experience: - Must be an active participant in Perinatal Care Region. - Must be active in professional organizations supporting maternal care. - Must have completed a PIPS/QAPI course in the last 4 years. - Must be active in the management of maternal patients and active in the QAPI plan and process at your facility. - Surveyors outside of Texas must be from the same or higher level of verified/designated facility. - General Knowledge and Experience: - Individuals must have evidence of 10 years of experience in the roles required to be a surveyor prior to employment. - Knowledge of Texas Department of State Health Services (DSHS) guidelines. - Contemporary knowledge of and experience in health care operations, clinical practice, and current research and trends relative to health care practices. - Physical Abilities: - Must be able to observe ongoing health care treatment without interrupting progress. - Standing for long periods, walking lengthy distances, lifting, climbing, and other physical activities to inspect medical facilities. - Must be able to engage in extensive travel, including driving and flying. - Must be able to work in settings with dust, allergens, and infectious diseases. - Availability: - Participate in all training including New Field Representative Orientation. - Must be available to complete a minimum of two site surveys annually. Requirements - Analyze and synthesize survey findings to provide conclusions, recommendations, and educational opportunities. - Learn, understand, retain, explain, and apply Texas Department of State Health Services (DSHS) guidelines. - Analyze policies, procedures, meeting minutes, clinical standards, protocols, patient records, and employee records. - Participate in and conduct required on-site or virtual activities. - Review and interpret all data submitted by the organization. - Document observations in a thorough, accurate manner. - Provide appropriate documentation to guide health care organization improvement activities. - Educate the organization during surveys concerning potential risks to patients, staff, and/or visitors. - Report survey findings in a complete, accurate, understandable, and timely manner. - Assist the Central Office in responding to questions from the field or follow needed from DSHS. - Follow customers' safety policies when on site. - Perform other duties as assigned, including team leader responsibilities when designated. Benefits - We offer a comprehensive benefit package. For a complete overview of our benefits package, please visit our Joint Commission Career Page. Company Description We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law. Min: USD $1,800.00/month Max: USD $1,800.00/month

Role Description We are seeking experienced Director of Healthcare Facilities Management or similar for our Life Safety Code surveyor opportunities. Life Safety Code Surveyors review assigned functions in Environment of Care throughout the United States. Provides general evaluation services, education, and consultation consistent with applicable Joint Commission standards, policies, and protocols. Determines the degree of compliance with applicable standards, specifically NFPA101 Life Safety Code. Qualifications - Bachelor’s degree in related field required. - College degree must be from accredited institutions of higher learning. - Current certification/licensure/registration in a field related to plant, technology, and/or safety management preferred (e.g., Certified Healthcare Facility Manager (CHFM), Certified Healthcare Safety Professional (CHSP), Healthcare Environmental Manager (HEM), Certified Industrial Hygienist (CIH), Certified Safety Professional (CSP), Professional Engineer (PE)). - Certification requirement: You must hold a CPHQ certification (Certified Professional in Healthcare Quality) through National Association for Healthcare Quality (NAHQ) at time of hire or attain within by December 31, 2028. - Five years required in a management position in engineering, facilities management, hazardous materials and waste management, emergency preparedness, biomedical equipment, and/or utility systems or as experience as the organization’s Safety Officer. - Eight years of hospital experience in facilities management preferred. - Knowledge of Joint Commission Physical Environment standards, including the Life Safety Code (NFPA101), the Health Care Facilities Code (NFPA 99) and other relevant NFPA standards and direct involvement with a minimum of two Joint Commission surveys. - Specialized knowledge of building systems, utility systems, and fire protection systems. - Must be able to lift 25 lbs., climb stairs and ladders. - All positions require 100% nationwide travel. Requirements - Must be able to observe, in real time and without slowing or otherwise interrupting the progress of, all applicable types of ongoing health care treatment. - Standing for long periods of time, walking lengthy distances, lifting, climbing, stooping, pulling, and pushing in order to adequately inspect and observe all medical facilities, equipment and procedures. - Must be able to engage in extensive travel, including driving a car to remote locations, flying on small airplanes and into small airports, traveling in all types of weather conditions. Benefits The Joint Commission offers a comprehensive benefits package. For a complete overview of our benefits package, please visit our Joint Commission Career Page. Company Description This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonable accommodation for qualified individuals with disabilities. Nothing in this job description alters the at-will nature of employment at the Joint Commission.

Role Description The Surveyor Hospital MD surveys health care organizations throughout the United States. Applies systems analysis skills and inductive reasoning skills to determine health care organizations' degree of compliance with applicable standards and functionality of care delivery systems. - Engages health care organization staff in interactive dialogues on standards-based issues in health care to assess compliance and to identify opportunities for improving compliance. - Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. - Effectively communicates this information to health care organization leadership in a constructive and collegial style. - Participates in other Joint Commission activities as assigned by supervisor. Qualifications - Qualified candidates must be a Doctor of Medicine (M.D.) or Doctor of Osteopathy (D.O.). - Current professional license in discipline and Board Certification required at time of hire and must be maintained throughout the duration of employment. - Five years of experience working in various components of a hospital and health care system, including three years direct clinical experience and two years leadership/management experience is essential. - Certification requirement: Must hold a CPHQ certification (Certified Professional in Healthcare Quality) through National Association for Healthcare Quality (NAHQ) at time of hire or attain by 12/31/28. - Knowledge of the Joint Commission accreditation process is required. - Excellent critical thinking and problem-solving skills. - Strong interpersonal, interviewing, teamwork, communication and organizational skills. Requirements - Must be able to observe, in real time and without slowing or otherwise interrupting the progress of all applicable types of ongoing health care treatment. - Standing for long periods of time, walking lengthy distances, lifting, climbing, stooping, pulling, and pushing to adequately inspect and observe all medical facilities, equipment and procedures. - Must be able to engage in extensive travel, including driving a car to remote locations, flying on small airplanes and into small airports, and traveling in all types of weather conditions. Benefits - Full-time and Part-time status will be eligible for full benefits: - Medical - Dental - Vision - PTO - Retirement

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Patient Safety Specialist (PSS) responds to patient safety issues brought to the Office of Quality & Patient Safety (OQPS) through various routes or sources. Activity surrounding the identified issue is commensurate with the nature and severity of the issue, with increasing responsiveness based on the urgency and seriousness of the patient safety concern. Critical thinking and clinical expertise are applied throughout the process of working with an accredited organization in responding to patient safety concerns. A collaborative approach, mindful of the patient experience, the healthcare provider or organization experience, and of other stakeholders (e.g. government agencies), is essential. Most interactions on these issues are held with executive leadership of the healthcare organization, such as the Chief Executive, Chief Nursing Officer, Chief Medical Officer, or immediate designees. Responsibilities - Responds to reports of quality of care concerns and safety risks regarding Joint Commission accredited healthcare organizations. - Consults with other subject matter experts as needed. - Triages reports in accordance with OQPS procedures, Medicare Requirements, and sentinel event policy. - Assimilates known information about healthcare organizations for urgent issues and makes recommendations to senior leadership. - Facilitates for-cause survey activity and ensures on-site survey activity is scheduled within defined timeframes. - Collaborates with Accreditation Operations, Legal Operations, Standard Interpretation Group, and others across the enterprise. - Initiates interaction with healthcare organizations when incidents meet sentinel event definition. - Provides feedback and guidance to accredited organization’s leadership upon submission of the RCA. - Works with organizations through the ‘organization response’ process for adverse events not meeting sentinel event definition. - Tracks and monitors priority level issues that do not require further action. - Completes appropriate documentation for each incident while maintaining confidentiality. - Provides follow-up with the complainant in a sensitive manner for issues that have reached completion. - Responds to data requests in a timely manner while adhering to the Public Information Policy. - Collaborates with Legal Affairs and Compliance on confidentiality and legal issues. - Effectively communicates with internal and external customers, providing excellent customer service. - Provides education about Joint Commission’s process for responding to sentinel events and safety events. - Serves as a role model in support of enterprise, division, and departmental mission and initiatives. - Engages in training or educational sessions for various customer groups at the national level. - Contributes to various Joint Commission publications using OQPS aggregate data and safety event experiences. Qualifications - Healthcare clinician with a master’s degree. - Certified Patient Safety Specialist (CPPS) preferred; if not CPPS, achievement within one year of hire. - A minimum of five to seven years recent clinical experience providing direct patient care; management experience preferred. - Experience in quality improvement, risk management, or patient safety preferred. - Experience in data management, statistics, or LEAN/Six Sigma preferred. - Demonstrated ability to empathize with the experience of patients and their families. - Ability to interact with executive leadership regarding serious patient safety risks. - Excellent customer relationship management skills. - Interpersonal skills to interact effectively with individuals at various levels. - Demonstrated analytic, coaching, and diplomatic skills. - Strong writing and speaking skills. - Knowledge of Joint Commission sentinel event alerts, survey process, standards, national performance goals, and requirements preferred. - Ability to function well in a fast-paced, challenging environment and within a team. - Strong computer skills preferred including word processing, databases, and spreadsheets.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Provides information on the intent, applicability, and survey of standards in response to inquiries from internal and external customers within specified turnaround times to provide excellent accreditation/certification support. Provides support in the accreditation review process, as well as participates as a consultant in the development and revision of standards and survey process. Serves as faculty for surveyors and other education programs and represents Joint Commission as liaison to various professional organizations. Serves as a resource to the Life Safety Code Specialists and provides additional support to accredited organizations and consultants. Is an active member of the Healthcare Environment: Technical Advisory Council (HE: TAC). Responsibilities - Provides guidance on and expert interpretation of Joint Commission standards and Medicare requirements, professional standards of practice, and law and regulation to internal and external organizations and stakeholders. - Supports the entire accreditation/certification process through the development, review and analysis of survey reports and outcomes. - Works closely with OQPS to provide support to the complaint analysis process. - Provides leadership and guidance to the Accreditation and Certification Operations (ACO) service teams in all aspects of the accreditation process. - Serves as a role model in the support of and implementation of enterprise, division and departmental mission and initiatives. - Provides direction and guidance in the consistency of standards interpretation through inquiry and FAQ management processes. - Effectively communicates with internal and external customers in a respectful, constructive and collegial style. - Embraces The Joint Commission culture of safety and serves as a role model in incorporating the SIG Department Guidelines into daily work and interactions. - Serves as a resource for Media Relations in the development of responses to inquiries from external media representatives. - Serves as Authority Having Jurisdiction (AHJ) conducting Life Safety Code building analysis. - Serves as a resource to accredited organizations and consultants specific to the National Fire Protection Association (NFPA) body of codes. - Assists various advocacy groups and represents the Joint Commission to other agencies providing standards knowledge and expertise. Qualifications - Healthcare Facilities Management experience with three to five years of progressive, leadership or supervisory experience. - Minimum bachelor’s degree (Master’s Degree or equivalent preferred) with recognized certification (i.e. CHFM, CFPS, CHSP). - Demonstrated customer service skills, including interpersonal skills related to effectively interacting with internal and external customers. - Demonstrated presentation and analytical skills. - Demonstrated ability to function well in a fast-paced, highly stressed and visible environment. - Strong computer skills preferred, including familiarity with databases, graphics, and word processing. Requirements - Must be able to lift 35 pounds. - Must be able to climb stairs and ladders. - Must be able to travel up to 25% of work time on short notice. Benefits We offer a comprehensive benefit package. For a complete overview of our benefits package, please visit our Joint Commission Career Page. Company Description This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Sr Associate Director for Standards Interpretation Group will assist the Director of Standards Development and Interpretation in the support of daily operations for the department. In addition to performing daily operations tasks of Associate Directors, they will be responsible for leading small projects within the department. They will address mild to moderate concerns involving internal and external customers. In addition, they will provide interpretation of all Joint Commission standards with special emphasis on standards issues related to specific settings, professional disciplines, or accreditation programs (e.g. OME, NCC, ALC). Combines systems analysis skills with in-depth general and program-specific knowledge to evaluate health care organizations’ compliance and ability to provide high quality, safe patient care. They will partner with program development revision of standards and survey/review processes. Participates in ongoing accreditation/certification services and special projects. Serves as faculty for field staff and other education programs and represents Joint Commission as liaison to various professional organizations. In conjunction with operations team, ensures that accredited organizations receive excellent customer service and that their accreditation, certification needs of healthcare organization’s needs are met. Responsibilities - Responsible for setting day to day operational objectives for team. - Provide resolution for mild to moderate complexity operational concerns. - Serve as a resource to SIG Associated Directors for policies, procedures and practices associated with Accreditation/Certification Program Development and Accreditation Management operations. - Provide operational support for Standards Interpretation Group to assure achievement of departmental goals. - Evaluate on-site survey issues to determine level of risk and need for immediate threat declaration. - Conduct Associate Director Performance Evaluations. - Provides guidance on and expert interpretation of Joint Commission standards and Medicare requirements, professional standards of practice, and law and regulation to internal and external customers including but not limited to: field representatives, service teams, Office of Quality and Patient Safety (OQPS), other divisions, Joint Commission Resources (JCR) field staff, accredited organizations, those seeking accreditation or certification, professional associations, governmental agencies, consultants, educators and students. - Supports the entire accreditation/certification process through the development, review and analysis of survey reports and outcomes, interactions with the field representatives and accredited customers, serving as a resource to the account executives and making recommendations on accreditation/certification decisions to the Accreditation Council. - Works closely with OQPS to provide support to the complaint analysis process through: the review of complaints providing information on potential standards non-compliance; the development of assessment maps to guide the surveyor(s) conducting OQPS surveys and participates in preparatory conference calls as needed. - Provides leadership and guidance to the Accreditation and Certification Operations (ACO) service teams in all aspects of the accreditation process through clinical expertise and customer relationship management. - Serves as a role model in the support of and implementation of enterprise, division and departmental mission and initiatives utilizing Robust Process Improvement (RPI) tools and strategies as indicated. Leads and/or participates in internal work groups to identify and implement improvements to our internal processes. - Provides direction and guidance to internal and external customers in the consistency of standards interpretation through inquiry and frequently asked questions (FAQ) management processes, educational offerings, publications and media and social networking opportunities. Serves as faculty for field representative training (both TJC and JCR), Speaker’s Bureau and JCR seminars and workshops. Participates in strategic business unit (SBU) teams or other program specific committees and work groups, as assigned. - Effectively communicates with internal and external customers in a respectful, constructive and collegial style. Consistently provides excellent customer service to all internal and external customers. - Embraces The Joint Commission culture of safety and serves as a role model in incorporating the SIG Department Guidelines into daily work and interactions. Qualifications - Registered Nurse required. - Masters Degree required. - 5+ years of progressive leadership or supervisory experience and current clinical knowledge. - Must be able to lift 25 pounds. - Must be able to climb stairs and ladders and work in settings with infectious diseases. - Must be able to travel up to 20% of work time.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Writer and Regulatory Specialist provides professional editing and writing services for standards development projects and regulatory correspondence for deemed programs. The Senior Writer and Regulatory Specialist is also responsible for monitoring and communicating relevant regulatory updates, and for researching relevant regulation as part of workgroup efforts. - Works collaboratively with project directors and leadership to support the development of standards and survey methods content through writing, editing, and research. (70%) - Drafts and/or edits content for accreditation and certification manuals, survey activity guides, journal articles, education materials, bylined articles, and web copy. - Reviews project materials and project-related publications to ensure compliance with regulations. - Monitors and communicates relevant regulatory updates and assists in drafting regulatory agency correspondence for the department. (15%) - Identifies regulations, guidelines, and other pertinent information issued by organizations and sends a written summary of the information to the appropriate staff and leadership. - Develops an understanding of information issued by regulatory organizations to support group decision-making, participates in workgroup meetings related to regulatory changes, and drafts correspondence as needed. - Compiles and maintains departmental files related to regulatory updates and correspondence. - Maintains the department style guide and manages the process for submitting Perspectives. - Orients new staff and provides ongoing guidance related to the style guide and Perspectives article submission process. (10%) - Assumes special assignments as delegated by the Associate Director and/or Department leadership. (5%) Qualifications - Bachelor’s degree required. Master’s degree or equivalent work experience preferred. - Three to five years of experience in communications with special emphasis on publications or technical writing. - Knowledge of healthcare related law and regulation is desired. - Effective interpersonal skills to interact with individuals at various levels both inside and outside of the organization, often in sensitive situations requiring political awareness. - Ability to produce professional written work. Can guide and direct the contributions of others to written work. - Strong organizational and work management skills. Self-driven with the ability to work independently. Company Description

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Training and Client Engagement II has overall responsibilities in software post-sales activities including client on-boarding assistance, product training, implementation, deployment, and ongoing client engagement for high product adoption, utilization, and client satisfaction. - Overall responsibility for the Electronic Products client on-boarding, product training, implementation, deployment, ongoing client engagement, and other professional services associated with mission-critical client activities post-sales. - Ensures electronic products meet client expectations, client satisfaction, and achieve product adoption and utilization goals. - Provides leadership in delivering world-class client training and services. - Designs, develops, and implements an efficient product training process, supporting continuous and ongoing training needs of the JCR client base. - Manages UpToDate clinical content for the electronic products platform. - Builds online training platform, on-demand training services, and new innovative solutions to engage clients and improve training results and knowledge retention post-learning. - Collaborates with product management, product development, BA/QA team, customer technical support, and other business stakeholders at Joint Commission Resources and Joint Commission Enterprise to provide product inputs and client feedback. - Communicates with and visits key customers regularly to support clients and collect product and training feedback. - Improvises product training practices, processes, and communications based on feedback. - Leads the team by assigning appropriate systems and content responsibilities while managing a set of self-assigned key health system clients. - Obtains client references for successful product implementation. - Responsible for team performance, coaching, motivation, and morale. Qualifications - Bachelor’s degree is required. - 5-7 years of experience in healthcare business, involving deploying and training mission-critical and complex healthcare technology solutions to healthcare providers and users. - Proven leadership and experience in software product training, presentation, deploying, and customizing generic products to fit different organizations’ business requirements. - Ability to troubleshoot problems and challenges during product implementation and achieve client acceptance and satisfaction at the end of the product implementation cycle. - Experience in building, leading, and motivating teams for achieving results. - Experience in adult teaching, education, building online education, and client engagement solutions. - Strong skills in project planning, project management, change management, meeting facilitation, process control, and improvement. - Exceptional verbal and written communication skills and the ability to interact professionally with diverse groups, executives, managers, and subject matter experts. - Possess and exercise superior interviewing and strong presentation skills. - Strategic and analytical thinking. - The Joint Commission business knowledge is a plus. RPI training is a plus. - Up to 15-20% travel. Requirements - Min: USD $107,000.00/year - Max: USD $143,000.00/year

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Provides interpretation of all Joint Commission standards with special emphasis on standards issues related to specific settings, including home care, nursing care center, and assisted living community, professional disciplines, or accreditation/certification programs. Combines systems analysis skills with in-depth general and program-specific knowledge to evaluate health care organizations’ compliance and ability to provide high quality, safe patient care. Participates as a partner in the development and revision of standards and survey/review process. Participates in ongoing accreditation/certification services and special projects. Serves as faculty for surveyor and other education programs and represents the Joint Commission as liaison to various professional organizations. In conjunction with operations team, ensures that accredited/certified organizations receive excellent customer service and that their accreditation/certification needs are met. Responsibilities - Supports accreditation and certification by developing, reviewing, and analyzing survey reports and outcomes, and engaging with field representatives and organizations. - Analyzes reports for accuracy and recommends accreditation and certification decisions. - Evaluates clarifications and evidence of standards compliance, making final determinations. - Collaborates in real-time with field staff during survey and review activities as assigned. - Offers expert analysis and advisory support on Joint Commission standards and Medicare requirements, professional standards of practice, and law and regulation to internal and external customers. - Delivers education and guidance on standards, while communicating emerging healthcare trends, leading practices, and newly identified issues to support corrective actions and effective use of Joint Commission tools. - Partners with program development staff to ensure program interpretations reflect regulatory expectations and national standards of practice, helping to balance accreditation demands with quality and safety goals. - Provides support to OQPS in complaint analysis through complaint review, identification of potential non-compliance, development of assessment tools for surveyors, and participation in preparatory discussions. Schedules and conducts real-time review calls with on-site surveyor for urgent/PL 1 For Cause surveys. - Provides leadership and guidance to the Accreditation and Certification Operations (ACO) service teams in all aspects of the accreditation process through clinical expertise and customer relationship management. - Serves as a role model in the support of and implementation of enterprise, division and departmental mission and initiatives utilizing Robust Process Improvement (RPI) tools and strategies as indicated. Leads or participates in internal work groups to identify and implement improvements to internal processes. - Provides direction and guidance to internal and external customers in the consistency of standards interpretation through inquiry and frequently asked questions (FAQ) management processes, educational offerings, publications and media and social networking opportunities. Serves as faculty for field representative training (both JC and JCR), Speaker’s Bureau and JCR seminars and workshops. Participates in strategic teams or other program specific committees and work groups, as assigned. - Communicates professionally and collaboratively with internal and external stakeholders, ensuring a respectful and constructive approach while consistently delivering exceptional customer service. - Demonstrates commitment to the Joint Commission’s safety culture by integrating Department Guidelines into everyday practices and professional interactions. - Provides training and guidance on Joint Commission accreditation and certification programs for existing and prospective organizations. - Contributes to departmental quality assurance initiatives to maintain accuracy and consistency in processes and outcomes. - Participates and presents memos for accreditation decisions to the Accreditation Council, providing background on accreditation decision requests and answering questions. Qualifications - Healthcare clinician with master’s degree (or actively working on it) with a minimum of five years of leadership experience. - Demonstrated analytical, inductive and deductive reasoning skills. - Demonstrated excellent customer relationship management skills. - Demonstrated positive peer and leadership relationships. - Interpersonal skills to interact effectively with individuals at various levels both inside and outside of the organization, often in sensitive situations. - Strong writing and speaking skills. - Demonstrated ability to function well in a fast-paced, highly visible and challenging environment. - Demonstrated ability to problem solve and manage multiple priorities meeting and/or exceeding customer expectations with regards to turn around time and quality of the response/interaction. - Strong computer skills preferred including word processing, presentation software and databases. - Must be able to lift 25 pounds. - Must be able to climb stairs and ladders and work in settings with infectious diseases. - Must be able to travel up to 20% of work time.

Overview The Director of Pediatric Product Delivery of Accreditation and Certification Operations (ACO) is a vital member of the leadership team in ACO and reports either to the National Leader or to the Executive Director of Acute Programs. This role provides leadership and strategic oversight specific to pediatric hospitals, children’s health systems, and pediatric-focused accreditation and certification programs. This role works collaboratively with all divisions of Joint Commission to provide leadership and vision in support of the business. The Director of Pediatric Product Delivery is responsible for engaging staff, managing and developing relationships, supporting retention and mission expansion within pediatric hospitals and children’s health systems, managing staff within a pediatric pod structure, and contributing to the organization’s safety culture.   Responsibilities - Drive mission expansion and retention strategies within the pod, with focused attention on children’s hospitals, pediatric specialty programs, and pediatric service lines. Oversee all pediatric hospital and children’s health system account types within the pod structure, including freestanding children’s hospitals and pediatric programs within integrated health systems. - Contribute to the development and execution of annual business plans. - Oversee the comprehensive strategy to build organizational engagement and partnership to improve pediatric program retention rates. - Oversee the development and implementation of pediatric-focused strategic account plans that address the unique operational, regulatory, and safety needs of children’s hospitals. Support pod members in the implementation of strategies to drive growth, enhance customer satisfaction, and build long-term partnerships. - Direct a team/pod of Account Executives and Organization Engagement staff supporting children’s hospitals and pediatric programs. Oversee recruitment, orientation, and development of team; contribute to the development of resource documents, policies and procedures to guide pod activities; evaluate staff performance; and allocate workloads within the pod to ensure timely completion of tasks and program goals. - Support on-call activity including availability to surveyor cadre, field directors, staff, and executive leadership. Extra support is needed during significant survey impacts due to natural disasters. - Implement operational activities through all phases of the accreditation and certification cycle by planning, organizing, and monitoring: - Program performance (gains, losses, program growth, program margins, market share) - Survey volume budget and variances - Review and approve pricing adjustments - Processes withdrawals - Review reports tostrategically analyze account distribution  - Responsible for the uniform and consistent application of corporate accreditation/certification policies as they relate to pediatric hospitals, children’s health systems, and pediatric specialty programs - Facilitates immediate resolution of issues/problemsfrom officers that affect operations - Records Maintenance updates to accounts (denials, reinstatements, UA orgs, history fixes) - Biannual manual reviews by supported program(s) - Participates in the development and testing of pediatric-specific accreditation and certification initiatives. Including product development, education programs, publications in Perspectives and E-dition, standards and survey process development through collaboration with Field Directors and Executive Leadership, and any other resource that support the accreditation and certification programs. - Lead/participate on multiple performance improvement and other teams or committees and advisory groups of the corporation as requested by the leadership team. Facilitate operational changes. - Applies accreditation policy consistently to ensure the integrity of the accreditation process and supports the pod in explanation of policy to customers. - Use reports and data tofoster timeliness of accreditation activity and support program performance. - Actively contributes to the successful achievement of pod performance objectives through effective division (SSM, SIG, OQPS) and enterprise team involvement and proactive communication and collaboration as necessary. - Collaborate with Marketing to develop program specific value proposition content, AO battlecards, and other resources to support pod members in mission expansion opportunities. - Senior Leadership Support: - Support Leadership in performing delegated project work - Serve as back up for director meetings and fulfill Director duties when Director is out of the office - Identify critical factors that will affect the outcome of a decision, evaluate options and navigate risk when operational issues arise - Develop pod goals, program goals, performance expectations, and key performance indicators (KPI). - Leading expert on pediatric and children’s hospital supported programs for pod and division; responsible for the direct implementation of all mission expansion, retention, and operational activities and decisions within ACO. - Participate in Advisory Council meetings on-site and off-site as needed. Deliver presentations throughout the year to inform staff, customers, and other divisions about operational changes. - Support program delivery and program enhancements to meet the needs of customers and overall business. Qualifications • A Bachelor’s degree is required; a Master’s degree is preferred. • Five to seven years of experience within the health care industry in a pediatric-focused role is preferred. • Previous supervisory experience is necessary, including expertise with Joint Commission accreditation processes. • Comprehensive knowledge of financial analysis and proficiency with database management software applications are required. • Willingness to travel as needed, up to 15%. • Must possess a thorough understanding of supported pod and division programs and participate actively in all ACO operational decisions. • Proven ability to drive strategic growth and long-term partnerships with organizations. • Must excel in relationship building and have a customer centric mindset. • Salesforce CRM pipeline management and daily administration to track interactions is preferred. Min USD $121,000.00/year Max USD $161,000.00/year