• Lead discovery workshops to understand service strategy, goals, challenges, constraints, and success criteria. • Assess organizational maturity and current state across ITSM practices, tooling, data (including CMDB), and operating model. • Build trusted relationships with stakeholders by providing clear, outcome-focused guidance grounded in ITIL. • Translate business needs into ITIL-aligned service designs, value streams, roadmaps, and blueprints. • Design and improve ITSM practices such as Incident, Request, Problem, Change Enablement, Knowledge, Service Catalog, Service Level, and Continual Improvement. • Define measurable outcomes and KPIs (e.g., MTTR, SLA attainment, cost-to-serve, backlog health, deflection, CSAT/NPS, change success rate) and establish baselines/targets. • Map requirements to platform capabilities and recommend pragmatic solution approaches. • Guide or contribute to configuration and delivery for workflows, request/catalog design, portals, SLAs, routing, knowledge, reporting/analytics, and integrations. • Contribute to data and CMDB/asset strategy and quality practices to ensure reliable service insights and automation. • Support pre-sales efforts by contributing to solution scoping, workshop design, effort estimation, and proposals. • Partner with sales and delivery teams to shape solutions that are viable, scalable, and valuable. • Help articulate solution value by aligning business outcomes to platform capabilities and delivery approach. • Act as solution owner throughout delivery, ensuring continuity between design intent and execution. • Partner closely with Technical Consultants and Project Managers to enable smooth handoffs and successful outcomes. • Identify opportunities for optimization, expansion, and follow-on work with existing customers. • Contribute to internal playbooks, accelerators, and solutioning standards for ITSM delivery. • Mentor consultants and support the development of ITSM solutioning best practices across the team.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description If you’re looking for a remote career that offers real income potential, meaningful work, and long-term growth, this opportunity delivers exactly that. AO Globe Life is expanding nationwide and seeking motivated professionals to help families access essential coverage programs from the comfort of home. This is a performance-driven role supported by mentorship and structured training, designed for individuals who want more than just a job—they want impact, advancement, and long-term income potential. Whether you’re early in your career or ready for a strategic pivot, this opportunity provides the structure, support, and clear pathway needed to succeed. - Conduct scheduled virtual consultations with clients via Zoom - Educate families on available coverage options and guide them through enrollment - Maintain organized digital records and follow-up communication with clients - Deliver exceptional service while building long-term client relationships - Participate in ongoing mentorship, professional development, and team collaboration There is no cold calling or door-to-door outreach. Clients request information and schedule consultations directly with you. Qualifications - Strong communicators with a service-focused mindset - Self-motivated professionals comfortable working independently - Individuals confident using virtual platforms and digital tools - Candidates with experience in customer service, consulting, sales, or client relations (preferred but not required) - Growth-oriented individuals who value coaching, development, and accountability Requirements - Authorized to work in the United States - Windows-based laptop or PC with webcam access - Reliable high-speed internet connection - Professional presence during virtual consultations Benefits - Fully remote work environment — operate from anywhere in the United States - Flexible scheduling that offers autonomy while maintaining accountability - Pre-qualified client consultations provided - Vested renewal commissions that build long-term income potential - Weekly pay with structured bonus opportunities - Clear advancement pathways for high-performing professionals - Hands-on mentorship and leadership development - A collaborative culture built on growth, performance, and support Company Description For more than 70 years, AO Globe Life has partnered with working-class families across the United States to provide supplemental coverage that protects financial futures. The organization proudly serves union members, veterans, credit union members, and associations nationwide. With a remote-first structure and a commitment to professional development, AO Globe Life offers driven individuals the opportunity to build stable, meaningful careers while making a positive impact on the families they serve.

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! The Work: The Payments Consultant will support federal e‑commerce storefronts and payment initiatives by combining strong payment operations knowledge with solid project management skills. In this role, you’ll help shape business requirements, partner with technical teams working in Agile environments, and guide clients through implementing and improving their payment workflows. We’re looking for someone who understands payment operations from both the technical and business perspectives. You’ll provide thoughtful analysis, identify opportunities to streamline processes, and help business and finance teams optimize how they manage payments. This role involves program management across the full payments lifecycle—including payments, refunds, and chargebacks—so comfort working with transaction data and payment metrics is essential. You’ll translate complex concepts into clear, practical recommendations that enhance performance, strengthen compliance, and improve the overall user experience for federal stakeholders. Here's what you need: - Bachelor’s degree + 2 years relevant experience OR 4 years relevant experience in lieu of degree - Project Management experience - Adept at Business Requirements Gathering - Business Process Documentation expertise - Payment Operations experience Bonus points if you have: - Payments & Cards Regulatory and Compliance experience - Experience working with payment processors, networks, card brands, banks, or other financial institutions - Technical architecture design experience - Experience working on fraud mitigation processes or applications As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply. The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is: $80,800—$125,200 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women. Requesting An Accommodation Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

• Support federal e-commerce storefronts and payment initiatives • Shape business requirements and partner with technical teams • Guide clients through implementing and improving payment workflows • Provide analysis and identify opportunities to streamline processes • Program management across the full payments lifecycle