• Make calls and outreaches in English and Spanish and describe the benefits of our program • Engage with and enroll eligible health plan members into ImpactCare and/or ImpactAdvocate programs • Meet call volume and enrollment requirements; proactively assess and revise approach as needed or directed using multiple forms of communication (i.e. phone, text, secure online chat) • Determine eligibility and perform various enrollment and disenrollment processes for related members to ensure compliance • Partner cross-functionally with various operational business units while supporting departmental objectives within company and regulatory guide lines • Obtain missing information and data to complete enrollment questionnaires and document important information • Contact provider offices to obtain information such as fax numbers and request medical records • Anticipate workflow needs based on established processes, policy, and procedures • Appropriately document all outreach efforts in a way that promotes departmental transparency and complies with HIPAA • Appropriately document health data which includes identifying potential cost containment opportunities; refer high-risk or changes in status situations to Health Coaches and/or Care Managers • As needed, communicate needs, challenges, and provide feedback to peers and Coach • As needed, complete claims and pre-certification reviews

• Brindar apoyo administrativo y operativo a un cliente estadounidense. • Garantizar organización, claridad y eficiencia en la gestión diaria mediante la coordinación de agendas. • Manejo de llamadas, seguimiento a empleados y comunicación profesional. • Actuar como apoyo directo y de confianza, asegurando que las prioridades del cliente se gestionen de manera ordenada, oportuna y efectiva.

• Chaplains use their gifts and talents to serve company employees and their immediate families. • Makes brief visits to company worksites regularly (usually weekly) to interact with employees to build a relationship of trust and friendship motivated by the Chaplain’s deep Christian faith. • Visits employees or immediate family members wherever care can be expressed and help given: hospitals, nursing homes, funeral homes, family residences, or other sites. • May provide confidential pastoral discussions for problem issues of employees and their immediate family members including, but not limited to family matters, divorce, serious illness, care of aging parents, death and grief recovery, parenting, financial situations that may include debt discussions, budgeting, and other life issues related to financial stress, as well as any other personal issues. • May assist in the planning, conduct or attend funerals for employees or immediate family members, including follow-up support and encouragement to immediate family members during the grief period. • Works with companies to serve notifications of death and serious injuries to families and other employees, encouraging those impacted by various tragedies. • May provide post-termination care for laid-off or terminated employees in order to foster a smooth transition to another work environment. • Participates in new employee orientation to explain the Employee Care Service and the role of the Chaplain Team.

• Responsible for in-office and remote training of CAD/CAM equipment portfolio. • Follow protocols and checklists for in office training of various CAD/CAM equipment. • Work in conjunction with service department to ensure that all pre-installation requirements are met. • Liaise with dental practice to coordinate training, communicate training schedule and requirements. • Educate the office on the technology and assist with e-learning and/or hands-on training. • Provide feedback and coaching. • Proper administration of online support, instruction, and follow-up. • Assist in development of internal training programs to educate sales, service and training staff on new developments. • Provide feedback to management team on any issues or portfolio suggestions that arise. • Communicate openly and honestly and provide ideas for optimization and improved training and integration experience. • Develop and maintain relationships with market participants such as Manufacturers. • Adhere to all Canadian Privacy laws and standards. • Other duties as assigned.