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Vynca

Committed to empowering individuals, their loved ones, and their care teams with solutions delivered in their homes.

Clinical Outreach Specialist

Clinical OperationsClinical OperationsOtherRemoteMid LevelTeam 51-200Since 2014H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

100 days ago

Salary

$27 - $30 / hour

Seniority

Mid Level

Job Description

Clinical Outreach Specialist

Vynca

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a vital member of our Enrollments team, the Clinical Outreach Specialist plays a crucial role in connecting with prospective clients and guiding them through our Enhanced Care Management (ECM) services. In this position, you will reach out to potential clients, educate them about our offerings, and facilitate their enrollment by assessing their needs and linking them with our care management team. The ideal candidate will be personable and professional in phone interactions, adept at quickly reviewing and understanding medical charts, and skilled in delivering person-centered care. You will need to prioritize tasks effectively to enhance client engagement and be driven to support individuals with complex care requirements. What you’ll do - Client Outreach: Engage with prospective clients and meticulously record all interactions in the Client Relationship Management (CRM) system. Daily responsibilities will include making 60-100 outbound calls to prospective clients. - Care Planning: Convey essential information and client preferences to the care team to facilitate personalized care planning. - Assessment Support: Assist clients in completing psychosocial assessments and developing care plans with clear, actionable goals. - Medical Chart Review: Review medical charts to document client needs and recommend appropriate interventions. - Evidence-Based Practices: Apply evidence-based practices, including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles, in all client interactions. - Team Collaboration: Participate in weekly Team Operations Meetings to coordinate and optimize care delivery. Qualifications - Willing and able to work Monday through Friday 8:30am-5:00pm Pacific Time, with flexibility for potential evenings and weekends. - Active California Licensed Vocational Nurse (LVN) license, or Medical Assistant certificate issued by a recognized group, or Bachelor’s degree in a related field. - 3+ years of direct healthcare experience, ideally working with vulnerable populations. - Excellent oral and written communication skills are essential. - Positive interpersonal skills required for effective client engagement. - Comfortable with technology, including video conferencing, Google Workspace, Slack, and electronic health records. - Experience with Athena Health and Health Gorilla is a plus. - Prior experience in a remote role is important. You must have a quiet, secure workspace to ensure member privacy and be able to test your internet speed to ensure smooth application functionality. - Bilingual (English/Spanish) preferred. Benefits - Pay Range: $27-$30/hour. Pay for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, and current market demands. - Great humans deserve great benefits! At Vynca, full-time employees are eligible for benefits such as: medical, dental, and vision insurance, income protection benefits, flexible PTO, company holidays, 401k, and access to other wellness benefits. Additional Information - The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks. - Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment. - Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein. - Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against COVID-19 and influenza. Requests for religious or medical accommodations will be considered but may not always be approved. - Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire. - Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.

Job Requirements

  • Willing and able to work Monday through Friday 8:30am-5:00pm Pacific Time, with flexibility for potential evenings and weekends.
  • Active California Licensed Vocational Nurse (LVN) license, or Medical Assistant certificate issued by a recognized group, or Bachelor’s degree in a related field.
  • 3+ years of direct healthcare experience, ideally working with vulnerable populations.
  • Excellent oral and written communication skills are essential.
  • Positive interpersonal skills required for effective client engagement.
  • Comfortable with technology, including video conferencing, Google Workspace, Slack, and electronic health records.
  • Experience with Athena Health and Health Gorilla is a plus.
  • Prior experience in a remote role is important. You must have a quiet, secure workspace to ensure member privacy and be able to test your internet speed to ensure smooth application functionality.
  • Bilingual (English/Spanish) preferred.

Benefits

  • Pay Range: $27-$30/hour. Pay for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, and current market demands.
  • Great humans deserve great benefits! At Vynca, full-time employees are eligible for benefits such as: medical, dental, and vision insurance, income protection benefits, flexible PTO, company holidays, 401k, and access to other wellness benefits.
  • Additional Information
  • The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.
  • Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.
  • Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.
  • Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against COVID-19 and influenza. Requests for religious or medical accommodations will be considered but may not always be approved.
  • Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.
  • Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.

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