• Install, support, and maintain Vision RT product range. • Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures. • Provide reactive breakdown support (remote and on site). • Provide planned maintenance/ upgrade support (remote and on site). • Plan and perform installations in line with Vision RT installation processes & procedures. • Liaise with customers and our installers.

• Coordinate and lead all internal and external audits, including SOC 1, SOC 2, and critical healthcare regulatory audits (e.g., CMS, HIPAA, state Department of Insurance) • Facilitate timely and effective fulfillment of complex audit requests, acting as the primary liaison between auditors and internal stakeholders • Oversee the development, implementation, and rigorous execution of remediation and corrective action plans to address audit findings • Report audit progress, findings, and outcomes to senior leadership and relevant committees • Develop and execute a risk-based internal audit plan with a strong focus on core health plan operations such as claims processing, provider data management, member enrollment/eligibility, and payment integrity • Ensure adherence to state and federal healthcare regulations (including the Affordable Care Act, CMS requirements, DOL requirements, and specific state mandates) across all audited functions • Conduct operational audits to evaluate the design and operating effectiveness of key business processes within the health plan • Facilitate the annual enterprise risk assessment and subsequent quarterly updates, focusing on risks unique to the highly-regulated healthcare industry • Drive accountability for the development and execution of corrective action plans stemming from risk assessments • Maintain detailed, organized documentation on audit outcomes, risk mitigation activities, and follow-up actions • Provide regular, insightful progress reports to leadership on risk exposure and audit status

• Provide tier 1–2 technical support to end users, managing and resolving tickets via Jira Service Management • Administer and maintain Microsoft 365 environment (Entra ID, Exchange Online, SharePoint/OneDrive, Intune device management) • Manage AWS cloud resources (EC2, IAM, storage, networking basics) • Onboard/offboard user accounts, devices, and access permissions • Maintain documentation for IT processes, configurations, and troubleshooting guides • Monitor and respond to system alerts, security issues, and outages • Manage software licensing and renewals across platforms • Support device provisioning and asset management (laptops, naming conventions, etc.) • Collaborate with vendors and external IT support as needed

Role Description We are hiring an IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD). This role supports a range of responsibilities typically associated with L1–L3 service desk environments, with actual scope aligned to individual experience and team needs. This is a hands-on role, supporting end users who work primarily through AVD, following defined processes and runbooks. Hands-on experience supporting AVD environments managed with Nerdio is required. - Provide L1–L2 support for users accessing systems via Azure Virtual Desktop (AVD) - Troubleshoot login issues, session disconnects, performance problems, and application access - Support local laptops used primarily for AVD connectivity - Support Nerdio-managed AVD environments, including: - Dynamic host pools - Golden image updates (following runbooks) - Software distribution to AVD hosts - Support user access and devices via: - Active Directory (AD) - Microsoft Entra ID (Azure AD) - Intune - Provide operational support for: - PrinterLogic - Mimecast - Zscaler - Perform daily checks, follow change processes, and escalate issues when required Qualifications - Experience in Service Desk, IT Support, or Endpoint Support - Hands-on experience supporting Azure Virtual Desktop (AVD) - Experience working with Nerdio (mandatory) - Strong Windows 10/11 troubleshooting skills - Familiarity with Active Directory and user account management - Comfortable working in structured, process-driven environments - Strong written and spoken English (B2 or above) Benefits - Competitive pay - Fully remote - Clear scope and expectations - Hands-on experience with AVD and enterprise tools - Opportunity to grow and advance into leadership roles, while working with the brightest minds in the game