Role Description We are hiring an IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD). This role supports a range of responsibilities typically associated with L1–L3 service desk environments, with actual scope aligned to individual experience and team needs. This is a hands-on role, supporting end users who work primarily through AVD, following defined processes and runbooks. Hands-on experience supporting AVD environments managed with Nerdio is required. - Provide L1–L2 support for users accessing systems via Azure Virtual Desktop (AVD) - Troubleshoot login issues, session disconnects, performance problems, and application access - Support local laptops used primarily for AVD connectivity - Support Nerdio-managed AVD environments, including: - Dynamic host pools - Golden image updates (following runbooks) - Software distribution to AVD hosts - Support user access and devices via: - Active Directory (AD) - Microsoft Entra ID (Azure AD) - Intune - Provide operational support for: - PrinterLogic - Mimecast - Zscaler - Perform daily checks, follow change processes, and escalate issues when required Qualifications - Experience in Service Desk, IT Support, or Endpoint Support - Hands-on experience supporting Azure Virtual Desktop (AVD) - Experience working with Nerdio (mandatory) - Strong Windows 10/11 troubleshooting skills - Familiarity with Active Directory and user account management - Comfortable working in structured, process-driven environments - Strong written and spoken English (B2 or above) Benefits - Competitive pay - Fully remote - Clear scope and expectations - Hands-on experience with AVD and enterprise tools - Opportunity to grow and advance into leadership roles, while working with the brightest minds in the game

• Lead multi-solution implementations for strategic customers • Collaborate with Enterprise Architects and Product teams to define customer requirements • Shape the enterprise narrative on GenAI and Agentic technologies • Serve as a trusted advisor to senior customer stakeholders • Design, architecture and communicate full-stack applications and microservices • Capture field-proven use cases to funnel back to Product & Engineering • Thrive in a start-up-like environment and own delivery sprints

• Capital Bank is seeking an experienced IT Audit leader for our IT Internal Audit Manager role. • Assist the SVP, IA Director to plan, manage, and maintain the Information Technology Internal Audit (IT IA) function for Capital Bank. • Responsible for performing and overseeing the IT audits of the bank, including IT infrastructure and operations, data privacy, cybersecurity reviews and the governance of emerging technologies such as Artificial Intelligence (AI). • Execute and manage IT risk assessments, IT SOX compliance, and technical audits, while providing expertise to other internal auditors or third-party outsourced IA firms. • Report findings, conclusions, and technical remediation strategies to management and the Audit Committee.

• Own the entire enterprise integration strategy, defining how applications communicate, share data, and interoperate seamlessly. • Serve as the principal architect and technical governor for complex, high-impact technology initiatives. • Design, develop, and maintain the enterprise integration architecture (EIA) strategy, roadmap, and standards. • Review and approve high-level solution designs from project-level solution architects, ensuring they align with enterprise standards, security policies, and the long-term roadmap. • Proactively identify and resolve major architectural risks, conflicts, and dependencies between large projects. • Communicate and present complex technical strategies to non-technical audiences.