This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is a strategic, customer-facing partner responsible for driving revenue growth through the expansion of designated HireRight products within existing client accounts. The Product Solutions Partner works closely with Account Management to design and execute product-specific expansion strategies that increase client value, adoption, and long-term success. - Partner with Account Management as a strategic expansion lead for assigned HireRight products. - Develop and execute product-specific expansion strategies aligned to defined campaigns and business objectives. - Identify, qualify, and pursue revenue opportunities tied to named product initiatives (e.g., Monitoring, EWS, and future offerings). - Lead client-facing expansion discussions, including value proposition development, executive presentations, pricing strategy, and contract negotiation. - Leverage targeted enablement tools, sales plays, and campaign messaging to drive consistent expansion outcomes. - Analyze client data, usage trends, and market insights to inform expansion strategy and opportunity prioritization. - Engage internal stakeholders (Product, SMEs, Contracts, Pricing, Legal) to support deal execution and closure. - Coordinate handoff of closed expansions to Sales Engineering and Implementation teams to ensure smooth delivery. - Monitor competitive activity and market trends related to assigned products. - Provide ongoing feedback to Product and Leadership teams on expansion performance, adoption, and client needs. Qualifications - Travel: As required. - Bachelor’s Degree or equivalent experience. - 7+ years of experience in account management, sales, business development, or product expansion roles. - Proven success closing complex expansion or add-on revenue within existing client accounts. - Experience engaging executive-level client stakeholders preferred. - Strategic consultative selling and negotiation skills. - Executive-level communication and presentation capabilities. - Strong understanding of product-led expansion and campaign-based sales motions. - Ability to influence cross-functional teams without direct authority. - Analytical mindset with the ability to translate insights into actionable strategy. - Advanced proficiency in CRM and pipeline management tools. Benefits - Medical - Dental - Vision - Paid Life/AD&D Insurance - Voluntary Life Insurance - Short & Long Term Disability - Flexible Spending Accounts - 401K - Generous Vacation and Sick Program - 10 Paid Holidays - Education Assistance Program - Business Casual Attire - Generous Referral Program - Employee Discounts and Rewards - And much more!

Reports to: Product Support Manager Location: Remote US Compensation Range: $50,000 to $65,000 base plus bonus and equity *For this position, we are only considering candidates located in the Pacific Time Zone. What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. What You’ll Do: At Huntress, we have built a team that is focused on protecting our customers against cybersecurity threats. We value transparency, honesty, and going above and beyond to do the right thing. We have a world-class support team built with individuals who provide best-in-class service to our customers. We take pride in our 98%+ CSAT rating and ticket close times within hours of submission. We’re looking to hire an individual who has a passion for customer support, a strong team-player mentality, and the willingness to become an expert in our technology and product offerings. You’ll join a department that cares deeply about providing training and mentoring opportunities to our team members. Leadership provides regular coaching, mentoring, and training opportunities. As a Product Support Specialist here at Huntress, you will play a key role in interacting with our customers. You will have the opportunity to directly impact the bottom line by ensuring that we continue to deliver world-class support. This customer-facing role requires a customer-centric mentality, as you will be the first and primary point of contact for technical support. Our Product Support team works collaboratively and as one team in order to resolve customer inquiries as effectively and efficiently as possible, all while providing top-tier customer service. Responsibilities: - Provide initial partner support and convey resolutions to customers - Walk customers through problem-solving processes and provide assistance - Assess customer issues and properly escalate incidents as needed - Follow up with customers, provide feedback, and see problems through to resolution - Utilize excellent customer service skills and exceed customer expectations - Recommend changes to internal and customer-facing documentation where needed - Continually grow your knowledge of internal procedures, the Huntress product, and customer environments What You Bring To The Team: - Ability to adapt and pivot quickly to the day-to-day changes that hypergrowth companies experience - Highly collaborative mindset; being able to work together as one team to come to the best possible solutions for our partners - Consider themselves disciplined, with systematic problem-solving skills - Practical experience supporting Microsoft Windows Operating Systems, including familiarity with Windows internals such as services, the registry, etc., and troubleshooting common system and application issues - Practical experience with macOS, including familiarity with its directory structures, services, etc., and troubleshooting common system and application issues (knowledge of Terminal and Bash is a plus, but not required) - Experience with tools such as ProcMon and Process Explorer is a plus - Experience in configuring antivirus products and troubleshooting interactions between these products and specialty software - Is familiar with system configuration/management tools such as GPO, RMMs, and SCCM; scripting these tools is a plus What We Offer: - 100% remote work environment - since our founding in 2015 - Generous paid time off policy, including vacation, sick time, and paid holidays - 12 weeks of paid parental leave - Highly competitive and comprehensive medical, dental, and vision benefits plans - 401(k) with a 5% contribution regardless of employee contribution - Life and Disability insurance plans - Stock options for all full-time employees - One-time $500 reimbursement for building/upgrading home office - Annual allowance for education and professional development assistance - $75 USD/month digital reimbursement - Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote

Company Description Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here. Our Outdoor Business Unit is building a pipeline of talented Product Consultants to support future hiring needs within our Consumer Service teams. This evergreen posting allows interested candidates to submit their application and be considered for upcoming opportunities as they become available. While we may not have an immediate opening at the time of application, qualified candidates may be contacted as new training classes and hiring needs arise. Product Consultants hired through this posting may support either the Therma-Tru or Larson brand depending on business needs, training schedules, and candidate availability. INTERESTED IN FUTURE OPPORTUNITIES? If you are passionate about delivering great customer experiences and supporting innovative home products, we encourage you to apply and join our candidate pipeline for upcoming Product Consultant opportunities. TRAINING: All Product Consultants participate in a structured virtual training program designed to build product knowledge and customer support skills. Training includes instructor-led sessions, product education, and guided practice with experienced team members. Training schedules may vary depending on brand assignment and hiring needs. POSITION LOCATION: This position is 100% remote within the United States. Equipment required to perform the role will be provided. Contact center hours vary depending on the brand supported: Therma-Tru Doors • Monday – Friday, 8:00 AM – 5:00 PM Eastern Time Larson Storm Doors • Monday – Friday, 7:30 AM – 5:00 PM Central Time • Saturday shifts may be required on a rotating basis Associates will be scheduled to work an 8-hour shift within the applicable contact center hours. Job Description As a Product Consultant supporting our Therma-Tru or Larson brands, you will serve as the “Voice of the Brand” for consumers seeking product, technical, and warranty support. In this role, you will deliver high-quality service that creates a positive experience for our customers while helping them understand products, troubleshoot issues, and identify effective solutions. You will manage inbound consumer calls, provide product guidance, and support service solutions while ensuring professionalism, accuracy, and responsiveness in a fast-paced environment. The ideal candidate is customer-focused, detail-oriented, and motivated to deliver solutions that strengthen both consumer trust and brand reputation. We value individuals who can Think Fast, using tools, systems, and product knowledge to quickly diagnose issues and guide customers to effective solutions; Work It Together, collaborating with teammates and internal partners to support seamless consumer experiences; and Make the Hard Call, confidently navigating sensitive situations to determine fair and appropriate resolutions. What you will be doing: - Deliver a positive consumer experience that strengthens brand perception and encourages customer advocacy - Manage inbound consumer calls to diagnose product concerns, determine root causes, and provide clear product and technical support solutions - Use available systems and product resources to identify products, explain solutions, and guide consumers through repairs or service kit installation - Manage challenging or sensitive situations by identifying solutions that support both consumer satisfaction and business objectives - Maintain professional communication and composure across all customer interactions - Meet performance expectations including call quality, call management, productivity, and adherence to established processes - Accurately document consumer information, product details, and troubleshooting steps within internal systems - Participate in training and knowledge-sharing to build product expertise and service capabilities - Support team initiatives and contribute to continuous improvement in customer service processes - Perform other duties as assigned Qualifications - High School diploma or equivalent required - Minimum of 2 years of experience in a contact center or fast-paced customer service environment - Strong verbal and written communication skills with the ability to clearly explain technical information - Proficiency in Microsoft Office applications including Outlook and Word; experience with Microsoft Teams preferred - Ability to maintain focus and productivity in a structured remote work environment - Strong problem-solving skills with the ability to guide customers through solutions in real time - Demonstrated ability to collaborate with teammates and contribute to a positive team environment PREFERRED QUALIFICATIONS - Associate’s or Bachelor’s degree, or currently working toward a degree - Experience supporting technical products or troubleshooting consumer product issues - Previous experience in a remote or virtual contact center environment Additional Information Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is $33,000 USD - $41,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com. Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins. - Department: Customer Service

About the role Heggerty is seeking experienced, facilitators to deliver high-quality professional development to teachers and school leaders. In this contract role, consultants will facilitate engaging virtual and in-person training sessions, equipping educators with the knowledge and confidence to implement Heggerty’s evidence-based literacy practices. Ideal candidates will have deep knowledge of structured literacy and reading development and prior experience in consulting, facilitation, and professional development delivery, especially in literacy instruction. This role is perfect for individuals who have transitioned out of the classroom but remain committed to improving student outcomes by partnering with educators and school leaders. This is a needs-based, contract position throughout the school year with peak demand during back-to-school months, requiring flexible availability and extensive travel. What you'll do - Facilitate Professional Development: Deliver engaging, research-based training sessions on the Heggerty curriculum, both virtually and in-person, to support educators in effective implementation. - Adapt to Educator Needs: Tailor training approaches to meet the unique contexts of schools and districts, ensuring professional development is practical and impactful. - Manage Session Logistics: Coordinate professional development sessions, including scheduling, sharing materials, sending follow-ups, and ensuring a seamless learning experience. - Stay Current & Collaborate: Participate in onboarding, routine training, and internal meetings to stay informed on product updates, instructional best practices, and training enhancements. - Support Educator Learning: Serve as a knowledgeable resource for participants, answering questions and providing guidance during professional development sessions. - Ensure Professionalism & Preparedness: Independently manage travel and scheduling commitments during peak training seasons. - Provide Feedback & Professional Communications: Act as a liaison between Heggerty and our partners as a “voice of Heggerty” and ensure that issues and needs are communicated to all parties in a timely and effective manner. Qualifications Educational & Professional Background: - Bachelor’s degree in education, literacy, or a related field (advanced degree in literacy, reading science, or a related field strongly preferred). - Relevant certifications in literacy instruction, structured literacy, or dyslexia intervention (e.g., LETRS, Orton-Gillingham, or similar) are a plus. - Experience delivering professional development to educators in various learning formats (webinar, in-person, asynchronous). - Prior classroom teaching experience, with a strong foundation in evidence-based literacy practices. - Familiarity with Heggerty curricula and relevant instructional approaches aligned with the Science of Reading and best practices in literacy instruction. Technical & Instructional Skills: - Expertise in using educational technologies to support student and teacher learning. - Strong facilitation skills with the ability to engage adult learners and apply best practices in professional development. Communication & Organization: - Excellent oral and written communication skills. - Ability to adapt professional development sessions to meet the needs of diverse educators. - Detail-oriented with strong organizational skills, able to manage logistics for training sessions. Technology & Workspace Requirements: - Proficiency with Google Workspace (Gmail, Drive, Docs, Slides, etc.) and virtual meeting platforms (Zoom). - Contractors must provide their own equipment, including a computer, microphone, and webcam. - Must have a reliable internet connection and a quiet, professional workspace for delivering virtual training. Other details - Travel requirements: Ability to travel as needed, particularly during peak seasons (July–October). Ideal candidates are preferably located near a major airport for ease of travel. - Location: Remote At Heggerty, we are committed to fostering an inclusive and equitable workplace where every employee can thrive. As a leader in literacy and education, we believe that our diversity enriches our work environment and drives our success. Our commitment to equal employment opportunity extends to every aspect of our employment practices, including recruitment, hiring, training, promotions, compensation, and termination. We strive to create an environment where diversity is valued, and all individuals are treated with respect and dignity. We are dedicated to maintaining a workplace where everyone can contribute to their fullest potential, and encourage individuals from all backgrounds to apply. Heggerty is an E-Verify participant. If selected, a background check will be required.