Watermark Insights

Role Description The Principal Software Engineer will help develop innovative, scalable technology. In this role, you will help to drive the architecture, design, and development of platforms that support educators and institutions. You feel comfortable collaborating cross-functionally with product managers, designers, and other engineers to build high-impact solutions that improve accessibility, engagement, and learning outcomes. You are comfortable diving into code, influencing long-term technical vision, and communicating with stakeholders at all levels. The Principal Software Engineer reports directly to the VP of Engineering. Key Responsibilities of the Role - Work within an agile team to rapidly deliver software against a highly available application - Lead large scale product initiatives with multiple contributing developers of varying seniority - Coach other developers on technical approaches and problem solving - Develop tasks from functional designs and user stories - Estimate user stories and tasks - Prototype, present, build and deliver solutions based on written specifications - Refactor existing code to meet current standards and patterns - Identify and thoroughly document development patterns specific to the application This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Qualifications - 5+ years of experience in .NET (Framework and Core) - 5+ years of experience with TypeScript and React - Expert level knowledge of at least one RDBMS, preferably SQL Server and Postgres - Experience with REST API(s), Windows Server, IIS and version control - Experience with production Kubernetes deployments - An understanding of software patterns and practices, affinity for developing unit tests with complete code coverage - Proven experience delivering end to end software artifacts within a large code base - Excellent troubleshooting, production incident support and debugging skills Bonus Qualifications - Experience with Tailwind - Experience with Web Components Compensation The pay range for this role is $160K - 170K and varies based on several factors including geographical location, level of experience related to the role, education/licensure/certificates of the individual filling the role and other business and operational considerations. Diversity and Inclusion At Watermark we are continually strengthening the rich diversity in our workplace - the primary reason we succeed. We’re committed to equal opportunity employment and work together to provide an inclusive hiring experience where all qualified applicants receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, protected military/veteran status, or any other non-merit based or other legally protected grounds.

Role Description We’re looking for an engineer that can help us on this journey - you will work on a small team with full agency and minimal red tape, owning entire product surfaces and driving toward a self-supporting system. This is the role for you if you’ve built your own AI productivity workflows, all your repos are full of skills, you’ve spent your career being responsible for the delivery of meaningful products and you never give up on new problems. Key Responsibilities - Work closely with product management and design to own engineering and technology for a product in the Watermark suite. - Design and ship autonomous AI systems to support the delivery, maintenance and improvement of the product. - Monitor and continuously improve the AI systems. - Create guardrail, evaluation, observability and feedback loop systems to ensure consistency and reliability of output. - Own the end-to-end client experience for your product surface, from feature delivery to production reliability. - Represent the growth team's perspective in cross-functional and leadership forums, building organizational understanding of and support for growth investments. Qualifications - Experience across front end, back end and cloud (AWS) stacks. - Hands on experience with production delivery of AI powered functionality using agent harnesses, orchestrators, UI integrations and agent observability platforms. - Experience being a solo developer with full technical agency, accountable primarily to outcomes. - Strong AI orchestration skills - your personal workflows are run by AI, your repositories are full of skills and you raise the floor of the teams you are a part of. - The maturity and desire to step into a leadership role, advocate for the systems you build and help propagate them across the organization. Requirements All candidates must reside in the US and be authorized to work in the US. Preferred Locations: Austin, TX and Columbus, OH Benefits - The pay range for this role is $125K to $200K with significant consideration given to the level of experience related to the required skills of the role followed by education/ licensure/certificates and geographical location of the individual filling the role and other business and operational considerations. Company Description At Watermark Insights, we're redefining how EdTech SaaS gets built to fundamentally change the speed, quality, and economics of product delivery using AI. By automating systems from production observability and support to feature delivery and verification, we’re putting our people in the conductor’s seat to drive extremely rapid delivery with the quality and thoughtfulness that our customers expect - all in service of our mission to improve higher education. - We’ve won EdTech’s Overall Higher EdTech Solution of the Year! - In 2024, we celebrated being named a winner for The Edtech Breakthrough, The TITAN Business, and the Stevie Award. - We’re committed to fair and equitable pay practices for all qualified candidates. - At Watermark we are continually strengthening the rich diversity in our workplace - the primary reason we succeed. - We’re committed to equal opportunity employment and work together to provide an inclusive hiring experience.

Role Description The Product Manager leads one of Watermark's products or modules, defining a clear product strategy tied to the portfolio vision and driving sustained product growth and success. They serve as the go-to expert for their product and its market and take an ownership posture over delivery: unblocking the team, ensuring quality, and driving outcomes. Working with other product managers, designers, engineers, and subject matter experts, they apply user-centered design and iterative delivery principles to maximize value delivered. Key Responsibilities - Research competitive and alternative offerings, market trends, and domain developments; maintain a thorough understanding of product strengths and weaknesses across functional, technical, competitive, and customer dimensions. - Develop and communicate a product strategy and prioritized roadmap that aligns with business goals, portfolio vision, and resource constraints, balancing business, user, and technical needs including the business impact of technical debt. - Shape product requirements through close iteration with designers, engineers, and AI tools, refining fuzzy product ideas into well-structured briefs that the team can execute against with speed and clarity. - Develop business cases for new opportunities as directed by leadership. - Partner with cross-functional leaders to solve complex customer and business problems with high-quality solutions. - Ensure development teams account for legal, security, privacy, and compliance requirements in planning, design, and acceptance. - Own delivery outcomes for the product, serving in the backlog ownership role as needed; proactively unblock the team, review AI-assisted and human outputs for quality, and mitigate risks. - Evaluate and recommend AI-driven capabilities and workflows within the product, ensuring the team considers where AI can improve user outcomes and operational efficiency. - Collaborate on go-to-market planning and execution; ensure client-facing teams have the information, documentation, training, and resources they need. - Make recommendations on build-vs-partner decisions; manage partner integrations. - Maintain strong client relationships to inform decision-making and feedback cycles. - Track and report on key product metrics that inform success; drive decisions with data. - Mentor and develop junior team members, supporting onboarding and growth. Qualifications - 4+ years in SaaS product management or a closely related role (EdTech experience a plus). - Bachelor's degree in business, computer science, or related field, or equivalent work experience. - Strong understanding of software development life cycles, iterative delivery frameworks, and the overall product life cycle. - Proficiency in business analysis, use case documentation, and requirements gathering. - Demonstrated ability to elicit cooperation across functions, including leadership, clients, and peer teams. - Working knowledge of AI/ML concepts and the ability to evaluate AI-powered product opportunities and operational efficiencies. - Basic technical literacy, including comfort reviewing code, technical designs, and AI-generated outputs. - Strong analytical, problem-solving, conflict-resolution, and presentation skills. - Ability to manage a heavy workload with multiple projects and frequent context switching. - Experience working with cross-functional groups across multiple geographies. Requirements - Watermark is committed to fair and equitable pay practices for all qualified candidates. The pay range for this role is $120K - $130K and varies based on several factors including geographical location, level of experience related to the role, education/licensure/certificates of the individual filling the role and other business and operational considerations. Benefits - At Watermark we are continually strengthening the rich diversity in our workplace - the primary reason we succeed. - We’re committed to equal opportunity employment and work together to provide an inclusive hiring experience where all qualified applicants receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, protected military/veteran status, or any other non-merit based or other legally protected grounds.

About Us We’ve spent the last 20 years helping thousands of colleges and universities spend less time collecting data and more time learning from it. Watermark is a global, high-growth SaaS provider of assessment software for higher education institutions worldwide including the majority of the top 200 U.S. News & World Report colleges. There is a reason we’ve won EdTech’s Overall Higher EdTech Solution of the Year! In 2024, we celebrated being named a winner for The Edtech Breakthrough, The TITAN Business, and the Stevie Award. We’re just getting started! Our phenomenal team of people is at the heart of everything we do — we’d love to have you join us! About the Role The Product Manager leads one of Watermark's products or modules, defining a clear product strategy tied to the portfolio vision and driving sustained product growth and success. They serve as the go-to expert for their product and its market and take an ownership posture over delivery: unblocking the team, ensuring quality, and driving outcomes. Working with other product managers, designers, engineers, and subject matter experts, they apply user-centered design and iterative delivery principles to maximize value delivered. Key Responsibilities - Research competitive and alternative offerings, market trends, and domain developments; maintain a thorough understanding of product strengths and weaknesses across functional, technical, competitive, and customer dimensions - Develop and communicate a product strategy and prioritized roadmap that aligns with business goals, portfolio vision, and resource constraints, balancing business, user, and technical needs including the business impact of technical debt - Shape product requirements through close iteration with designers, engineers, and AI tools, refining fuzzy product ideas into well-structured briefs that the team can execute against with speed and clarity - Develop business cases for new opportunities as directed by leadership - Partner with cross-functional leaders to solve complex customer and business problems with high-quality solutions - Ensure development teams account for legal, security, privacy, and compliance requirements in planning, design, and acceptance - Own delivery outcomes for the product, serving in the backlog ownership role as needed; proactively unblock the team, review AI-assisted and human outputs for quality, and mitigate risks - Evaluate and recommend AI-driven capabilities and workflows within the product, ensuring the team considers where AI can improve user outcomes and operational efficiency - Collaborate on go-to-market planning and execution; ensure client-facing teams have the information, documentation, training, and resources they need - Make recommendations on build-vs-partner decisions; manage partner integrations - Maintain strong client relationships to inform decision-making and feedback cycles - Track and report on key product metrics that inform success; drive decisions with data - Mentor and develop junior team members, supporting onboarding and growth - This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Key Qualifications of the role - 4+ years in SaaS product management or a closely related role (EdTech experience a plus) - Bachelor's degree in business, computer science, or related field, or equivalent work experience - Strong understanding of software development life cycles, iterative delivery frameworks, and the overall product life cycle - Proficiency in business analysis, use case documentation, and requirements gathering - Demonstrated ability to elicit cooperation across functions, including leadership, clients, and peer teams - Working knowledge of AI/ML concepts and the ability to evaluate AI-powered product opportunities and operational efficiencies - Basic technical literacy, including comfort reviewing code, technical designs, and AI-generated outputs - Strong analytical, problem-solving, conflict-resolution, and presentation skills - Ability to manage a heavy workload with multiple projects and frequent context switching - Experience working with cross-functional groups across multiple geographies Watermark is committed to fair and equitable pay practices for all qualified candidates. The pay range for this role is $120K - $130K and varies based on several factors including geographical location, level of experience related to the role, education/ licensure/certificates of the individual filling the role and other business and operational considerations. At Watermark we are continually strengthening the rich diversity in our workplace - the primary reason we succeed. We’re committed to equal opportunity employment and work together to provide an inclusive hiring experience where all qualified applicants receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, protected military/veteran status, or any other non-merit based or other legally protected grounds.

About Us We’ve spent the last 20 years helping thousands of colleges and universities spend less time collecting data and more time learning from it. Watermark is a global, high-growth SaaS provider of assessment software for higher education institutions worldwide including the majority of the top 200 U.S. News & World Report colleges. There is a reason we’ve won EdTech’s Overall Higher EdTech Solution of the Year! In 2024, we celebrated being named a winner for The Edtech Breakthrough, The TITAN Business, and the Stevie Award. We’re just getting started! Our phenomenal team of people is at the heart of everything we do — we’d love to have you join us! About the Role As a Product Designer, you are an integral part of the product team, tackling complex problems through the practice of human-centered design. Designers work to deeply understand the needs of diverse user groups within higher education, embracing the challenges of product innovation as AI continues to reshape how products are built and experienced. We're looking for designers who provide frequent and clear communication, possess a self-driven work ethic, and thrive in a collaborative environment where teammates' critiques are essential to the iterative process. Key Responsibilities - Participate in research initiatives such as interviews, usability studies, and client collaboration sessions to build understanding of user needs and inform design decisions alongside product managers and senior designers - Design solutions that balance user, product, and company goals across multiple levels of fidelity, including user flows, sketches, prototypes, and visual designs, leveraging AI tools to accelerate ideation and prototyping - Create informed design iterations, validating work with data and real users - Incorporate feedback from team-wide critiques and share constructive feedback for others - Design accessible and responsive solutions that deliver inclusive experiences for all users, leveraging the Watermark Design System to ensure consistency across products - Partner with product managers and engineers throughout the development process to champion the user experience and ensure what ships is cohesive and intentional - Solve for edge cases and contribute meaningful improvements to existing product experiences - This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Required Skills and Experience - Bachelor's or Master's degree in HCI, Human Factors, Design, or a related discipline, or 4+ years equivalent practical experience - 2 to 4 years working in a product design, UX, interaction design, or closely related role - Proficiency in exploratory research and usability studies; ability to synthesize behavioral information into actionable insights - Strong conceptualization and visual communication skills; ability to translate abstract concepts into concrete design directions - Solid grasp of visual design principles - Proficiency in interaction design and information architecture; familiarity with AI-powered product features and a willingness to develop competency in designing for AI interaction - Experience working within a design system, pattern library, or style guide - Practical experience using AI tools in a design workflow, or demonstrated curiosity and initiative in learning to do so - Familiarity with designing responsive web applications with a working understanding of accessibility standards and how to apply them Watermark is committed to fair and equitable pay practices for all qualified candidates. The pay range for this role is $110K - $120K and varies based on several factors including geographical location, level of experience related to the role, education/licensure/certificates of the individual filling the role and other business and operational considerations. At Watermark we are continually strengthening the rich diversity in our workplace - the primary reason we succeed. We’re committed to equal opportunity employment and work together to provide an inclusive hiring experience where all qualified applicants receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, protected military/veteran status, or any other non-merit based or other legally protected grounds.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Associate Product Consultant plays a central role in guiding clients through software training, from system resource configuration to best-practice guidance. An Associate Product Consultant is the consummate trainer and teacher, whose position requires them to engage campus stakeholders with expert knowledge, strong communication, and effective, dynamic training. As a new team member in an associate-level position, this person must be a self-starter, a skilled listener, and ready to take control of their own learning. Essential Duties and Responsibilities - Guide administrative users on product best practices and provide skills-based training based on client goals. - Provide training to customers in a 1:1 web-based environment. - Maintain project documentation and task lists for transparency with clients and internal stakeholders. - Escalate internal and external project roadblocks to the Project Manager and Client Success Manager to facilitate a quick, smooth project completion and quick time to value. - Gain and demonstrate familiarity and knowledge relating to regional and professional accrediting agencies in higher education and quality assessment practices to guide partner institutions through assigned functionalities. - Gain and demonstrate expert knowledge on software functionalities by understanding application behavior and contextual uses of the tools. - Collaborate with internal stakeholders to develop, revise, and update documentation. - Identify and communicate system enhancements in assigned functionality. - Facilitate external presentations as needed, including site visits and conferences. - Travel up to 10%. Qualifications - Bachelor’s degree. - Experience training adult learners. - Experience working with educational software or other web-based applications. - Proficient computer skills using basic software (i.e., Microsoft Office suite). - Effective verbal and nonverbal communication skills. Preferred Qualifications - Familiarity and experience working in K12 or higher education. - Experience in data collection and data analysis. - Graduate or former employee of an HBCU, HSI, For-Profit Institution, or Community College. - Experience managing an institution’s assessments and/or accreditation. - Bilingual, any language in addition to English considered. - Master’s degree or professional certification. Location The preferred location for this position is Austin, TX; however, highly qualified remote candidates will be given consideration. Compensation The pay range for this role is $65-70K and varies based on several factors including geographical location, level of experience related to the role, education/licensure/certificates of the individual filling the role and other business and operational considerations. Diversity and Inclusion Watermark is committed to fair and equitable pay practices for all qualified candidates. At Watermark we are continually strengthening the rich diversity in our workplace - the primary reason we succeed. We’re committed to equal opportunity employment and work together to provide an inclusive hiring experience where all qualified applicants receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, protected military/veteran status, or any other non-merit based or other legally protected grounds.