• Design and develop engaging instructional materials using a variety of delivery methods (eLearning, ILT, VILT, microlearning, job aids, etc.) and content authoring tools (Articulate Storyline and Rise 360, Adobe Creative Suite, etc.) • Conduct needs assessments collaboratively with subject matter experts (SMEs) and learning performance managers to identify performance gaps and learning objectives aligned with target business outcomes • Apply learning science, cognitive psychology, instructional design models (ADDIE, SAM, Bloom’s, etc.) and accessible design practices (WCAG compliance) to create effective learning solutions for a diverse audience • Test and troubleshoot content to ensure cross-platform compatibility and SCORM/xAPI/LMS compliance • Evaluate training effectiveness through assessments, feedback loops with business contacts and learners, and performance metrics

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Instructional Designer role is integral to the Global Operations Training team, focusing on developing content to support Community Support, AirCover, and Trust teams. This includes both functional training content for onboarding and upskilling and content in response to adapting to organizational changes, company-wide release events, and other initiatives. Success in this role will be measured by: - Efficiency of the design and development process - Quality and effectiveness of the learning content created - Learner feedback and engagement metrics Within the first 12 months, this person should efficiently design and implement training content that drives employee performance to meet business outcomes, demonstrating advanced proficiency in essential tools and effective collaboration with subject matter experts. A typical day includes: - Designing and developing engaging instructional materials using a variety of delivery methods (eLearning, ILT, VILT, microlearning, job aids, etc.) and content authoring tools (Articulate Storyline and Rise 360, Adobe Creative Suite, etc.) - Conducting needs assessments collaboratively with subject matter experts (SMEs) and learning performance managers to identify performance gaps and learning objectives aligned with target business outcomes - Applying learning science, cognitive psychology, instructional design models (ADDIE, SAM, Bloom’s, etc.) and accessible design practices (WCAG compliance) to create effective learning solutions for a diverse audience - Testing and troubleshooting content to ensure cross-platform compatibility and SCORM/xAPI/LMS compliance - Evaluating training effectiveness through assessments, feedback loops with business contacts and learners, and performance metrics Qualifications - 5+ years experience as an instructional designer or developer in a business context, preferably for customer support audiences - 2+ years experience leading peers on complex instructional design projects and mentoring on other day-to-day challenges - Exceptional written and oral communication skills with an emphasis on accuracy and ability to adapt to different styles and tones - Ability to prioritize and manage multiple simultaneous deadlines while consistently delivering high quality results - Self-motivated with excellent time management skills, a keen attention to detail, and the ability to troubleshoot and discover novel solutions to problems encountered - Strong collaboration skills as foundation for working effectively with teammates in different time zones and cultures, and considering direct instruction as well as constructive criticism Location This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Benefits Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: - Training - Transferable skills - Work experience - Business needs - Market demands The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range: $95,000 — $112,000 USD

We are looking for a Director of Learning & Development (L&D) to join our Global GTM Enablement leadership team. In this pivotal role, you will be the chief architect of our learning ecosystem, owning the end-to-end strategy for onboarding, ongoing skill development, and the content infrastructure that powers our global go-to-market teams. As a core member of the Enablement leadership team, you will lead a high-performing group of instructional designers, platform specialists, and program managers. Your mission is to transform complex product and sales strategies into digestible, role-based learning experiences that drive measurable performance. You will ensure our "learning factory" is scalable, tech-enabled, and deeply aligned with our global business objectives. This position reports to the Vice President of Global GTM Enablement and will be a key partner in shaping the future of how our GTM talent grows and succeeds. This role can be based in our Austin, TX office or remotely within the U.S. We are looking for someone to join us immediately. What You’ll Do - Lead & Scale the Team: Manage and mentor a world-class team of Instructional Designers, LMS Admins, and Learning Specialists. Foster a culture of creativity, technical excellence, and data-driven design. - Own the Onboarding Journey & Certification Framework: Design and execute a global, role-based onboarding and certification strategy that reduces "time to productivity" for new hires across Sales, CS, and Marketing. Partner with the Enablement team to build and operationalize a multi-tiered certification program, including: role-based, product-based, and skill-based certifications. - Learning Experience Architecture: Serve as the lead consultant for learning experiences, ensuring all enablement content—from virtual workshops to on-demand modules—is pedagogically sound, engaging, and high-impact. - Manage the Enablement Tech Stack: Provide strategic oversight and day-to-day management of our LMS/LXP and CMS platforms. Ensure these tools are optimized for user experience, content discoverability, and reporting. - Content Strategy & CMS Management: Oversee the lifecycle of all enablement content. Establish governance for CMS management to ensure our global "source of truth" is always accurate, fresh, and accessible. - Learning Path Logistics: Direct the logistics and operational framework for global learning paths, ensuring seamless delivery across different time zones, languages, and regional requirements. - Strategic Collaboration: Act as a core thought partner to the VP of Global GTM Enablement, Global Programs, and enablement Business Partners to translate business needs into scalable learning solutions. - Measurement & Optimization: Define key performance indicators (KPIs) for learning programs. Use data to track certification completion, content utilization, and the correlation between training and field performance. What We’re Looking For - Experience: 10+ years in L&D, Instructional Design, or Sales Enablement, with at least 5 years in a leadership role managing a team of professionals in a high-growth SaaS environment. - Platform Mastery: Deep expertise in managing LMS/LXP (e.g. Mindtickle), CMS (e.g., Highspot, Seismic) platforms. You know how to make technology work for the learner, not the other way around. - Certification Design Experience: Demonstrated success building credentialing programs from scratch, including assessment design, badging/credentialing, and managing certification maintenance and governance. - Instructional Excellence: A strong foundation in adult learning theory and instructional design methodologies (ADDIE, SAM, etc.) applied to a fast-paced corporate environment. - GTM Fluency: You speak the language of Sales and Customer Success. You understand sales methodologies (MEDDIC, Force Management, etc.) and can translate them into effective training curricula. - Strategic Execution: Proven ability to manage complex, multi-stakeholder projects from concept to global rollout. You are as comfortable with "big picture" strategy as you are with the "logistics" of execution. - Analytical Mindset: You don't just "do training"; you measure impact. You have experience using data to iterate on programs and prove ROI to executive leadership. - Influential Leadership: Exceptional communication skills with the ability to influence senior stakeholders and build consensus across global, cross-functional teams. Additional Information Base Pay Range: This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

About the role The instructional designer leads the creation of high impact learning experiences that accelerate performance across GTM, customer, and partner audiences. The role blends learning science, content design, and cross functional collaboration to deliver scalable, measurable enablement that supports business outcomes. This person is responsible for analysing needs, designing end-to-end learning solutions, and producing engaging, accessible content that fits seamlessly into the broader enablement ecosystem. This role will be a 6-month contract, with the potential of extension or permanent employment. We are open to candidates being located in the US, UK or Denmark. Key Responsibilities: Learning Strategy & Analysis - Conduct needs analyses to identify performance gaps, behaviours, audience requirements, and business priorities. - Partner with SMEs, product, marketing, sales, and GTM leaders to ensure accuracy, relevance, and alignment. Instructional Design & Content Creation - Design and develop learning experiences using data, insights, and evidence-based methodologies, like ADDIE, Design Thinking, and behavioural theory. - Create online learning content: eLearning modules/courses, videos, quizzes, facilitator guides, job aids, assessments, and scenario-based learning. Tools, Platforms & Delivery - Develop content using authoring tools such as Articulate 360 Rise, eloomi, Synthesia, Camtasia, etc. - Manage content within the LMS/LXP, ensuring structure, tagging, accessibility, and version control. - Collaborate with team lead to ensure smooth deployment, tracking, and reporting. Cross Functional Collaboration - Work closely with product marketing, sales, customer success, and partner teams to capture insights and validate content. You have: - Proven experience as an instructional designer, learning experience designer, or similar role. - Strong command of instructional design principles, adult learning theory, and performance consulting. - Proven ability to design learning experiences across different formats, including self-paced, instructor-led or virtual instructor-led training, blended learning, and microlearning. - Proficiency with authoring tools (like Articulate Rise 360) and LMS/LXP platforms. - Excellent writing, storytelling, and visual communication skills. - Ability to simplify complex technical or product concepts into clear, engaging learning. - Have a strong understanding of Go-to-Market commercial audiences to ensure the learning experiences effectively address their needs. - Clearly demonstrate how the created learning experiences address the defined program scope and contribute to the expected program metrics and outcomes. - An agile mindset, with the ability to adapt quickly and iterate based on feedback, is a plus. About us Our platform provides customers with an immutable, historical archive of their data in systems such as Microsoft 365, Google Workspace, Salesforce, Entra ID, Dynamics 365, and Zendesk. We protect our customers against everything, ranging from ransomware to simple accidents. The majority of our back-end components are written in clean, modern C++ using mainly purpose-built components. Components responsible for business processes and data mining are built using Common Lisp. Everything runs on Linux. We pride ourselves on backing up billions of objects over foreign APIs using imperfect networks on systems with finite memory and making it all happen in a performant, reliable, and predictable way. Keepit is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform essential job functions. We kindly ask you not to provide us with any sensitive categories of personal data when applying for a job with us. When applying for the vacancy, Keepit will process your personal data, and therefore we recommend that you also read our privacy policy, which describes our processing of personal data and your rights as a data subject.