• Become an expert on the Paddle product suite, including the checkout, dashboard, and APIs • Communicate confidently with C-suite and senior developers to support them in building incredible experiences for their customers • Write integration plans and sample code for sellers to assist them in implementing their own Paddle integration • Support and empower Account Executives on customer calls to help win new business • Work with Customer Success Managers to help our customers onboard and launch smoothly • Play a role in product development, by communicating issues and feature requests to the Product and Engineering teams • Contribute to public and internal documentation • Be a role model within the team for new & junior members to learn from

• Lead the architecture, design, and technical strategy for VA LGY enterprise applications and modernization efforts. • Design scalable, secure, and high-performing Java-based solutions using modern architectural patterns and cloud technologies. • Develop solution blueprints, architecture diagrams, integration patterns, and technical roadmaps aligned with VA enterprise architecture standards. • Provide technical leadership for microservices, APIs, event-driven systems, and enterprise integration initiatives. • Collaborate with product owners, business analysts, developers, and infrastructure teams to translate requirements into end-to-end technical solutions. • Ensure compliance with VA security requirements, FedRAMP, Zero Trust, Section 508, and other federal standards. • Guide implementation of CI/CD pipelines, DevSecOps best practices, automated testing, and infrastructure-as-code methodologies. • Conduct architecture reviews, code reviews, and technical assessments to ensure solution quality and maintainability. • Evaluate emerging technologies and recommend modernization opportunities that improve performance, scalability, and operational efficiency. • Support system integration activities involving VA enterprise services, legacy applications, external vendors, and third-party platforms. • Troubleshoot complex production issues and provide architectural guidance for performance tuning and optimization. • Mentor development teams and provide leadership on software engineering best practices and architectural governance. • Participate in Agile ceremonies, technical planning sessions, and stakeholder briefings.

• Sales Collaboration with Neat Solution Engineering team and sales/partner representatives • Act as the face of the product development team to customer and partner community • Collect and respond to customer feedback and feature requests • Conduct internal training for sales teams on product value and demos • Co-host webinars or marketing events and communicate product feature releases

• Develop reference architectures and patterns for Azure Cloud and hybrid solutions aligned to business and regulatory requirements • Design end-to-end solutions spanning application programming interfaces (APIs), microservices, data, identity, and security controls; define non-functional requirements and success measures • Collaborate with product, engineering, security, and operations to drive architecture decisions and guide implementation across platforms • Create and maintain architectural models, blueprints, and documentation; ensure traceability to business objectives • Evaluate emerging technologies; run proofs of concept and document recommendations with measurable outcomes • Establish integration standards and reusable components; support developers through design reviews and technical guidance