• Author high quality, consumable, actionable, “must-have insight” content based on research best practices and methodologies • Deliver high-quality actionable advice to an executive client audience through a variety of media, particularly regular virtual digital engagement • Lead research projects requiring the coordination of colleagues and resources (including global primary and secondary research support teams) • Meet with clients and prospects regularly to provide actionable advice aligned to their designated content area via virtual or face-to-face interactions • Create and deliver presentation materials for Gartner events, industry and professional association conferences, and client briefings • Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in our research community • Deliver outstanding commercial team support to retain and grow the Gartner business • Build credibility as a domain or industry expert to represent Gartner research, methodology and strategy

• Preparation of test reports / expert opinions / statements • Food law advisory services to customers (by phone and email) • Preparation of testing scopes

• Serve as the highest level of technical support for PaxeraHealth clients. • Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems. • Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments. • Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions. • Document project activity, contribute to knowledge-based content, and perform root cause analysis. • Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests. • Provide expert input and support in conferences, demos, or onsite engagements when needed.

• Schedules all work assigned to the department and assigns TAC personnel to the appropriate shifts • Oversees and guides the work of the TAC personnel; maintains the quality and timeliness of work performed by the TAC • Coaches and mentors department personnel; assists in the hiring process; evaluates performance of TAC personnel • Assists with developing, collecting, tracking, and analyzing individual and department performance metrics • Evaluates and improves TAC processes and tools • Trains TAC personnel on the proper use of the call logging systems and databases, customer satisfaction "soft" sales skills and department policies and procedures • Tracks and reports TAC activities (call volume, calls abandoned, call waiting time, calls closed, agent performance, call reporting, etc.) and provides regular status reports to management • Monitors random telephone calls to determine adherence to established goals and objectives; takes corrective actions, when necessary • Develops detailed knowledge of the Company's quality management systems, policies and procedures and FDA compliance requirements • Maintains technical product knowledge and stays current with product trends, features and enhancements. • Records TAC hours worked in the timekeeping and payroll systems