• Preparation of test reports / expert opinions / statements • Food law advisory services to customers (by phone and email) • Preparation of testing scopes

• Serve as the highest level of technical support for PaxeraHealth clients. • Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems. • Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments. • Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions. • Document project activity, contribute to knowledge-based content, and perform root cause analysis. • Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests. • Provide expert input and support in conferences, demos, or onsite engagements when needed.

• Schedules all work assigned to the department and assigns TAC personnel to the appropriate shifts • Oversees and guides the work of the TAC personnel; maintains the quality and timeliness of work performed by the TAC • Coaches and mentors department personnel; assists in the hiring process; evaluates performance of TAC personnel • Assists with developing, collecting, tracking, and analyzing individual and department performance metrics • Evaluates and improves TAC processes and tools • Trains TAC personnel on the proper use of the call logging systems and databases, customer satisfaction "soft" sales skills and department policies and procedures • Tracks and reports TAC activities (call volume, calls abandoned, call waiting time, calls closed, agent performance, call reporting, etc.) and provides regular status reports to management • Monitors random telephone calls to determine adherence to established goals and objectives; takes corrective actions, when necessary • Develops detailed knowledge of the Company's quality management systems, policies and procedures and FDA compliance requirements • Maintains technical product knowledge and stays current with product trends, features and enhancements. • Records TAC hours worked in the timekeeping and payroll systems

• Learn about FL3XX as a software: how it functions, its features, and how to troubleshoot user issues • Learn about FL3XX as a company: its culture, its processes, how work gets done, and who is responsible for what • Process Support tickets: this is every Customer Success person’s first exposure to serving customers at FL3XX and a great way to learn the ropes • Support rotation: We offer 24/7 Support between US-based teams and EU-based teams • Learn how to document and reproduce user issues and funnel them into our development process • Continue growing as a support agent, including occasional live video calls where you can document urgent issues • Begin taking sole ownership of accounts - building a relationship with them, ensuring their problems are resolved • Continue to assist the Support desk with a higher autonomy; Begin to work towards a project of personal interest (implementing AI-powered workflows & chatbots, creating compiled recommendation reports for the Product team based on user experience – the opportunities are limitless!)