Role Description We’re hiring an Inbound Sales & Customer Service Representative to handle high-volume inbound calls, help customers resolve plumbing needs, and confidently guide them toward booked service appointments and membership options. This role is ideal for someone who enjoys helping customers over the phone, thrives in a structured sales environment, and wants to grow their skills in inbound sales, scheduling, and customer experience — with clear processes, scripts, and support to succeed. You’ll play a key role in driving revenue while delivering a calm, professional, and customer-first phone experience. What You'll be Responsible For - Inbound Calls & Customer Conversations - Handle inbound customer calls with empathy, professionalism, and confidence - Understand customer concerns and recommend appropriate service solutions - Guide conversations toward booked service appointments using proven call flows - Scheduling, Sales & Membership Support - Schedule plumbing service appointments accurately and efficiently - Introduce and explain the Pipeline Club membership where appropriate - Identify upsell opportunities while keeping the customer experience first - Systems, Documents & Tools - Accurately log all calls, bookings, and notes in the CRM - Follow documented scripts, workflows, and call processes - Provide feedback to help improve call flows, tools, and overall efficiency - Customer Experience & Team Collaboration - Handle customer concerns or escalations professionally - Maintain consistent call quality and customer satisfaction standards - Collaborate with offshore team members to ensure smooth service delivery What Makes You a Strong Fit - You’re confident speaking with customers over the phone and build rapport easily - You enjoy helping people and driving outcomes - You’re accountable, reliable, and comfortable working toward clear goals - You’re open to coaching, feedback, and continuous improvement - You adapt quickly in fast-paced, call-driven environments Required Experience & Skills - Experience in inbound sales, call center sales, or customer service - Proven ability to convert inbound inquiries into booked appointments - Strong communication, objection-handling, and upselling skills - Comfort using CRM systems and call management tools - Home services, HVAC, or plumbing experience is a plus, not a requirement - Experience with ServiceTitan or similar platforms is a plus What a Typical Day Looks Like On a typical day, you’ll: - Handle inbound customer calls during your scheduled shift - Listen to customer needs and recommend appropriate services - Schedule service appointments and present membership options - Log interactions accurately and follow call processes - Contribute ideas to improve customer experience and conversions In short: You help customers get the service they need — and help the business grow through consistent, high-quality inbound sales conversations. Performance Expectations & Support This role has clear performance targets, supported by structured onboarding, scripts, and ongoing coaching. Success is measured through a combination of conversion, accuracy, and customer experience — not just speed. - Call-to-booking conversion rate (target-driven, supported during ramp-up) - Pipeline Club membership close rate - Accurate CRM documentation - Call quality and customer satisfaction Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding

Job Title: Inside Sales Representative Company Location: Reading, PA: Servicing Southeastern and Central PA Worksite: Remote work potential after 90 days onsite Employment Type: Full-Time Department: Sales About Us: At Yeager Supply, Inc., we are passionate about delivering exceptional service to our customers. We pride ourselves on our customer-centric approach and are looking for a motivated and results-driven Inside Sales Representative to join our team. If you're a go-getter with a passion for helping customers succeed, we'd love to hear from you! Job Overview: We are seeking an enthusiastic and dedicated Inside Sales Representative to join our team. In this role, you will be the first point of contact for our customers, managing incoming calls, responding to emails, and processing orders efficiently through our computer system. You will be responsible for addressing customer inquiries promptly and effectively, ensuring a high level of satisfaction at every interaction. Given the dynamic nature of the role, with fluctuating call volumes, it's essential to maximize phone time while maintaining a focus on delivering excellent service. The ideal candidate will thrive in a fast-paced environment, demonstrating strong multitasking skills, adaptability, and resilience in meeting customer needs. If you enjoy working in a high-energy setting and are committed to providing outstanding customer service, we'd love to hear from you! Key Responsibilities: - Manage incoming calls and respond to emails, providing timely and accurate information. - Process customer orders through our computer system with a high degree of accuracy. - Address customer inquiries in a courteous, professional, and efficient manner, ensuring excellent service and customer satisfaction. - Efficiently manage high call volumes, ensuring minimal wait times while maintaining a positive customer experience. - Adapt to varying call types and customer needs in a fast-paced environment. - Collaborate with other departments to resolve issues and ensure smooth order processing. - Maintain accurate records of customer interactions and transactions. Minimum Qualifications: - High School diploma or equivalent - 1 year of sales experience or 2 years of relevant customer service experience or 3 years of experience in pipe, valves and fittings (PVF) industry - Proficient in computer applications, including spreadsheet and email software. - Strong keyboarding skills and expertise in Microsoft Outlook. - Ability to analyze and interpret data effectively. - Excellent interpersonal, verbal, and written communication skills. - Professional phone etiquette and high attention to detail. - Strong organizational skills and ability to work independently with minimal supervision. - Comfortable collaborating within a team. Preferred Qualifications: - Associate degree or higher. - Experience in PVF or related field. - 5 years of customer service experience. Why Join Us: - Competitive salary. - Comprehensive benefits package including health, dental, vision and disability insurance. - Paid time off and holidays. - Ongoing professional development and training opportunities. - Collaborative and supportive team culture. - Opportunities for career advancement and growth. If you're ready to take on this challenging and rewarding role, apply now! We look forward to having you join our team. This is a full-time, non-exempt position with the option for remote work. A minimum of ninety (90) days of onsite work is required, with the possibility of extension based on performance. Please refer to the full job description for additional information regarding this position. Yeager Supply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Job DetailsJob Location: Hammond, IN 46320Position Type: Full TimeInside Account Manager — Fluid Power & Industrial Distribution 💰 $70,000 - $80,000 + Commission | 🏠 Remote | Full-Time 🏢 Motion & Control Enterprises (MCE) | Reports to: Sales Manager Do you thrive on building real relationships with customers and have the technical chops to actually solve their problems, not just take their orders? At MCE, as Inside Account Managers, you'll own a portfolio of accounts across the fluid power and industrial distribution resellers space serving as a trusted advisor, growing relationships and closing business. If you're a self-motivated sales professional with a background in fluid power or industrial distribution and a genuine drive to exceed targets, this is your opportunity to build something. What You'll Do Own Your Accounts Serve as the primary point of contact for an assigned portfolio of accounts, building strong, lasting relationships that drive loyalty and long-term revenue. Proactively engage clients to understand their evolving needs, surface new opportunities, and resolve issues before they become problems. Conduct regular account reviews to analyze performance, identify growth opportunities, and develop account-specific strategies. Drive Revenue Growth Meet and exceed sales targets by identifying upselling and cross-selling opportunities across hydraulic, pneumatic, fluid connector, and related product lines. Prepare and present proposals, quotes, and contracts negotiating pricing and terms to win new business and secure renewals. Stay sharp on industry trends, market conditions, and competitor activity to spot new opportunities before they're obvious. Deliver Exceptional Service Respond promptly to customer inquiries, resolve issues quickly, and ensure satisfaction at every touchpoint. Monitor order fulfillment, shipment tracking, and delivery to make sure customers get what they need, on time. Coordinate with internal technical, operations, and post-sales teams to deliver seamless support across the customer lifecycle. Keep the Pipeline Accurate Maintain up-to-date customer records, account notes, and sales activity in CRM daily. Prepare regular sales forecasts, pipeline reports, and performance metrics for management review. Provide market intelligence and customer feedback to help shape product and service strategy. QualificationsWhat We're Looking For Must Have: Proven experience in account management, inside sales, or a similar role with a track record of meeting or exceeding targets. Strong interpersonal and communication skills able to build trust quickly and convey technical information clearly. Self-directed and organized, with the ability to manage a full account portfolio remotely without losing momentum. Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint). Nice to Have (highly valued, not all required): Background in fluid power distribution or industrial sales hydraulics, pneumatics, fluid connectors, or related fields. Technical understanding of fluid power components and systems. Experience in a remote sales role managing accounts across a broad geography. Bachelor's degree in business, marketing, engineering, or a related field (or equivalent experience). Compensation & Benefits Competitive base salary plus commission structured to reward performance and growth. Full remote flexibility. Benefits include: Medical, dental, and vision coverage. Company-paid life, AD&D, and short- and long-term disability insurance. 401(k) with a generous company match. Generous PTO and paid holidays. Tuition reimbursement Paid parental leave. Employee Assistance Program (EAP). Voluntary benefit products. About MCE Motion & Control Enterprises (MCE) is a top-50 industrial distributor with roots going back to 1951. We deliver fluid power, flow control, rotating equipment, automation, and filtration solutions to manufacturers, OEMs, and MROs across the U.S. supported by more than 50,000 products across 25 stocking locations and a growing family of 25+ specialized companies. We're a company that takes the long view on customer relationships, on our employees' careers, and on the industries we serve. Our Inside Account Managers are a critical part of how we deliver on that promise, and we invest in the people who represent us. MCE is proud to be an Equal Opportunity Employer. We welcome applicants of all backgrounds, experiences, and identities. If you're a relationship-driven sales professional who knows fluid power and wants to grow with a company that's built to last, we'd love to talk. Apply today! It only takes a few minutes.

Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. As a full-time team member, you will have access to the following benefits: - Medical (including prescription), Dental, Vision (UMA subsidized) - FSA/HSA (Depending on Medical Plan chosen) - Basic Life Insurance (UMA paid) - Additional Voluntary Life Insurance (Team Member paid) - Employee Assistance Program – EAP (UMA paid) - Long Term Disability (UMA paid) - Short Term Disability (Team Member paid) - Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid) - Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off - 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age) - Pet Insurance - Identity Theft Protection Purpose of the Position: Do you have a passion for helping others achieve their goals and overcome challenges? Are you confident speaking with different types of people? Does high-energy describe your personality? Are you a good listener and a patient problem solver? If you answered yes to these questions, then you might be a perfect fit for the Online Admissions Representative position at Ultimate Medical Academy (UMA). As a member of the admissions team, you'll be responsible for meeting clearly defined metrics and performance levels in a dynamic work environment. You will be responsible for contacting prospective students who have expressed an interest in furthering their education and you will help them understand how the programs offered at our campus can meet their needs. The Admissions Associate conducts all admissions activities with the highest integrity and business ethics while adhering to state, federal, and UMA policies and procedures. The Admissions Representative reports to the Director of Admissions. As an Admissions Representative, you’ll help prospective students decide if enrolling at UMA is the right choice for their education. And you don’t need to have experience working at a school for this role, because we provide comprehensive paid training. Key Responsibilities: Functional: - Follows admissions criteria for all perspective students in accordance with all school and company policies and procedures, all applicable federal and state regulations, and all accrediting agency standards and requirements. - Contacts potential students utilizing most appropriate method of contact (e.g., phone, email, etc.) to set up information session. - Conducts interviews of prospective students while gauging interest level, area of study, time and availability, etc. - Serve as liaison between prospective student and Admissions on their initial visit to the school - Contact graduates, previously cancelled students, and students scheduled to start in classes to provide program opportunities and assess class readiness. - Use Interaction Client to efficiently respond to student inquiries through inbound and outbound phone calls, emails, and other forms of approved communication. - Evaluates prospective students based on his/her needs, desire, interests, qualifications, motivations, commitments, and determinations in a qualitative manner. - Completes and maintains all required paperwork (e.g., enrollment, transfer requests, etc.) and data entry in an accurate, timely, and compliant manner. - Refers students as appropriate to Student Finance and/or correct department. - Schedules appointments for campus tours. - Follows all training and guidance as provided by the Director of Admissions. Compliance: - Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures. - Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department. Work Experience, Skills & Abilities: Minimum Requirements: - Minimum of a high school diploma or equivalent. (Required) - Minimum of 2 years of previous experience in education, customer service, sales, or related field. (Required) - Support diverse and inclusive work environment - Upholds all compliance standards by performing job duties while acting in accordance with all school and company policies and procedures, all applicable federal and state regulations and all accrediting agency standards and requirements. - Ability to be customer-centric by ensuring each prospective student has his/her needs met while developing and building collaborative relationships. - Ability to uncover the needs, desires, and strengths of prospective students and help them select a program that best matches those requirements - Manages work time effectively by ensuring all work is completed in a timely and efficient manner. - Presents information in a factual and ethical manner to prospective students and others regarding school's programs, tuition, fee schedules, refund policy, payment plans and other college policies and procedures which impact students. - Strives to be a team player by working effectively in a team environment and within and across Ultimate Medical Academy departments. Preferred Requirements: - Associates degree or higher. - 3 years of direct sales and/or customer service experience. - Typing Skills 40 plus WPM. Work Environment/Physical Demands: - This is a full-time remote position, with only occasional, planned onsite or travel requirements. - Home office set up, quiet place to work, ability to be on camera, and ability to hard wire into high-speed internet connection. - May require setup of computer equipment; accommodation consideration available upon request. - Flexibility to work evenings and weekends, as needed. Application Deadline: Applications are accepted and reviewed on an ongoing basis Anticipated starting salary is based on experience and qualifications. Compensation Range $20—$20 USD OUR VALUES Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody. ACT WITH INTEGRITY We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable. CHAMPION STUDENT OUTCOMES We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential. COMMIT TO TEAM MEMBER SUCCESS We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students. PURSUE RESULTS WITH PURPOSE We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges. HAVE FUN. BUILD ENERGY Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small. WORK AS ONE We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts. UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://workatuma.com/