About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us! About the Role: The Principal Account Strategist is a highly influential, individual contributor role responsible for driving the long-term success and expansion within Netomi’s most complex Strategic and Enterprise (Fortune 100) accounts. This role demands a relentless mentality—someone who can get on the ground, navigate large, siloed organizations, secure buy-in across multiple executives and departments, and execute a program to deliver transformative business value. This is an opportunity to help shape the future of Enterprise GenAI. You'll be working with cutting-edge technology, a collaborative team, and real-world challenges that matter. Responsibilities: - Organizational Navigation & Advocacy: Act as the principal on-the-ground navigator within large, complex, and often siloed enterprise customer organizations to identify, engage, and secure commitment from all critical stakeholders, executives, and departmental leaders. - Strategic Roadmap Development: Take ownership of the customer relationship and drive deep account penetration by developing, championing, and executing a multi-year, technical and business-aligned roadmap for AI deployment and expansion. - Commercial Acumen / Renewals: Ownership over the financial health, expansion, and long-term commercial structure of the account. - Program Leadership / Program Building: The hands-on, executive responsibility for structuring, driving, and governing the complex implementation roadmap. - Program Ownership & Execution: Design and lead the implementation of the Netomi solution as a comprehensive program, coordinating technical, product, and business activities both internally and with the customer's teams to ensure aggressive delivery and demonstrable ROI. - Executive Alignment: Translate complex AI capabilities and performance data into clear, compelling narratives that resonate with and drive decision-making among multiple, competing executive stakeholders and departmental heads. - Risk & Issue Resolution: Proactively identify internal roadblocks and competing priorities within the customer's organization. Utilize superior negotiation, persistence (the "pit bull" drive), and problem-solving skills to overcome obstacles and ensure program momentum. - Expansion & Growth: Identify and convert new use cases, departments, and lines of business into expansion opportunities, securing the resources and internal consensus needed to scale the Netomi platform across the entire enterprise. - Voice of the Customer: Serve as the primary advocate for the customer's long-term strategic needs and priorities, ensuring internal product and engineering roadmaps align with the highest-value enterprise requirements. - Executive Advocacy & Communication: Serve as the primary, executive-facing leader for the account. Design, create, and deliver compelling, high-impact strategic decks and presentations (e.g., Quarterly Business Reviews, roadmaps, and solution proposals) to C-level and senior executive audiences, focusing on clarity, persuasion, and a clear call to action. - Organizational Navigation & Influence: Act as the principal on-the-ground navigator within large, complex, and often siloed enterprise customer organizations to identify, engage, and secure commitment from all critical stakeholders, executives, and departmental leaders. - Strategic Program Leadership: Own and craft the end-to-end AI program roadmap and execution strategy for the enterprise account, including defining project milestones, technical deliverables, and success criteria, acting as the ultimate authority to overcome implementation barriers. - Commercial Strategy & Renewals: Take full accountability for the account's commercial health, proactively navigating and figuring out expansion opportunities (upselling/cross-selling), structuring agreements, and leading the entire renewal process to ensure high retention and growth. - Internal and External Executive: Serve as the escalation point for program roadblocks. Utilize superior negotiation, persistence, and problem-solving skills to overcome political, commercial, or resource-based obstacles, clearing the path for the delivery team. - Translating Strategy into Action: Translate complex AI capabilities and performance data into clear, concise, and business-value-focused insights for executive stakeholders. - Risk & Issue Resolution: Proactively identify internal roadblocks and competing priorities within the customer's organization. Utilize superior negotiation, persistence, and problem-solving skills to overcome obstacles and ensure program momentum. Requirements: - 7+ years of demonstrated experience in a highly strategic, client-facing, Individual Contributor role (e.g., Principal/Senior Solutions Consultant, Strategic Account Director, Enterprise Program Manager, Strategic Advisor, Strategic Account Manager) in enterprise B2B SaaS or consulting. - Proven track record of managing and influencing enterprise-scale programs without having direct management authority over the day-to-day delivery personnel (e.g., managing implementation via dedicated CSMs/Technical Leads). - Expert-level ability to conceptualize, structure, and deliver executive-grade presentations (decks) that lead with the recommendation, are data-driven, and clearly articulate business impact and risk mitigation. - Proven success in driving commercial outcomes including leading large enterprise contract renewals, upsells, and defining long-term client financial roadmaps. - Proven track record of navigating Fortune 500-level organizations (e.g., Financial Services, Airlines, etc.) to achieve results, specifically managing highly fragmented, siloed environments with multiple executive sponsors and competing priorities. - Exceptional executive communication and influencing skills without direct authority; the ability to not take no for an answer and to maintain composure and confidence when presenting to senior leaders. - Deep understanding of CX (Customer Experience) and/or Contact Center operations and the business value AI/Generative AI solutions deliver in this space. - Strong technical acumen—comfortable discussing complex API integrations, data flows, and conversational AI model training with customer technical teams. - Ability to travel frequently (up to 40-50%) to client sites to conduct strategic workshops and drive program execution. - Bachelor's degree in Business, Computer Science, or a related field; MBA or advanced degree is a plus. In order to ensure a fair and equitable recruitment process, Netomi requests that all applicants refrain from using any artificial intelligence language model to generate application responses and/or content. Any application that is found to have been a product of using such tools may be excluded from consideration. Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

About the Role: The Account Director leads client relationships and plays a critical role in retention and growth. This role is high-impact, client-facing, and contributes directly to revenue through individual and pod quota ownership. In this role, you will develop strategic campaigns, build and expand executive relationships, develop expertise in Fetch’s offerings, and apply tools and workflows to improve accuracy and efficiency across your pod. As an experienced account professional, you’ll lead strategic conversations, shape account progression, and coach others while expanding Fetch’s impact. You are expected to leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement. This is a full-time role that can be held from one of our US offices or remotely in the United States. Role Responsibilities: - Own individual revenue targets and contribute to pod revenue goals - Develop strategies to retain and grow top-tier partnerships, driving strategic long-term partnerships and success - Lead executive-level client relationships as the primary point of contact, facilitating strategic conversations, managing key touchpoints, and building consultative trust through clear communication and consistent follow-through. - Strategize against deadlines and navigate evolving priorities, modeling resilience for the broader team - Oversee client health by monitoring satisfaction, addressing risks early, and surfacing opportunities to expand relationships - Ensure the successful execution of partner deliverables such as campaign performance, one-off requests, and analytics requests. - Collaborate closely with your sales counterpart to identify optimization opportunities, drive upsells, and expand Fetch’s share of partner budgets using data and trend analysis. - Facilitate the onboarding of new clients and brands, campaign set up, and coordination of materials, so partnerships launch smoothly and expectations are met from the start. Utilize AI-enabled platforms to ensure precision and efficiency. - Oversee inputs for campaign setup and programming, using standardized workflows and templates to ensure accuracy and minimize errors - Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks - Serve as a key internal leader in developing and mentoring new team members. Support AI skill development and AI process adoption across the team - Ensure clients have access to timely reporting to guide budget allocation, leveraging dashboards to improve transparency and decision-making. - Independently provide partners with access to the data and reporting needed to optimize budget allocation and increase spend, using AI-generated dashboards and insights to surface key opportunities - Translate data and performance trends into clear, actionable recommendations for clients. - Independently deliver client presentations and reviews, including QBRs, using AI to translate complex data into clear insights with visual narratives that drive strategic action. - Oversee revenue actualizations and billing processes, ensuring financial records are accurate and compliant - Utilize sales-enablement, AI, automation tools and demonstrate a growth mindset toward adopting new technologies and workflows to increase efficiency - Play an active role in hiring and shaping Fetch’s partner manager team culture and structure - Demonstrate Fetch's values with a growth mindset, especially toward new tools and AI-assisted workflows Minimum Requirements: - 8+ years of experience in account management, partnerships, sales support, or a related field - Direct industry experience in digital media, advertising, or consumer data - Experience driving revenue through renewals, upsells, and client growth conversations - Strong organizational and execution skills with the ability to manage multiple priorities - Expert in analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes - Familiarity with AI tools (ex. ChatGPT, Gemini AI) or automation platforms (ex. Zapier) and creating new AI-enabled processes - Strong communication and collaboration skills - Comfort working in dynamic or evolving environments - Bachelor’s degree or equivalent combination of education and experience Preferred Requirements: - Direct client vertical experience - Experienced with CRM tools (ex. Salesforce) - Experience coaching and collaborating with implementation, analytics, or other cross-functional team Compensation: - At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $110,700-$124,225. The on-target earnings range for this position is $166,050-$186,337. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.

• Operate as an authority in behavioral health trends both clinically and within geographical market environments. • Build coordinated account plan strategies including understanding of account structures and patient flow, access landscapes, and emerging market/account trends. • Garner insights that anchor strategic account plans aligned to customer needs & brand strategies to deliver on local market opportunities. • Drive account plan development, ensure clarity on roles & responsibilities, champion our Neuroscience Ways of Working, and drive accountability across coalition teams to pull though account plans tactics. • Identify, engage, and develop relationships with population health decision makers who influence care within behavioral health marketplace and systems. • Integrate priority resources, engage internal key partners, and education that activate customers to increase patient access across care delivery, care coordination, trade, and payer accounts. • Proactively lead internally including field sales, home office, etc. to meet/complete brand marketing strategies and facilitate execution of account plans. • Consistently adhere to all company current compliance guidelines and policies.

• Supports and demonstrates IMA’s core values • Assists in the marketing process, including: • Organizes submission documentation • Prepares submissions for carriers • Negotiating coverage terms and conditions with underwriters • Builds proposals, quotes, and binders • Presents proposals to clients on a case by case basis • Facilitates account servicing needs during the policy year, including issuing binders, processing policies, and ordering endorsements • Communicates concisely and professionally with servicing teams and agents on day-to-day account needs • Supports the Account Executive and Practice leader on special projects, as needed • Maintains organized account files with proper documentation saved in agency management systems