Location: Remote ER Bonus: $1,000 Salary Range: Salary Minimum: $27.00 Salary Maximum: $42.00 Arthrex Inc. is hiring a Field Service Technician Senior I located in the South Central Region (Texas) to complete on-site and remote troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment to customers in the United States. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™. This individual is preferred to be located in the South Central Region of the U.S. Essential Duties and Responsibilities: • Effectively communicate and partner with teammates and colleagues • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. • Work as a member of a local team to provide efficient on-site and remote service to all accounts within the assigned area (including delegating tasks and performing administrative duties). • Maintain regular, frequent communication with customers and agency distributors to ensure resolution and proper follow-up, leading to customer satisfaction. • Focus on customer needs and satisfaction while building on and enhancing the relationship with the customer to strengthen business partnerships. • Keep current on administrative responsibilities such as maintaining customer and Arthrex service and ticket records. • Own customer issues from dispatch or identification of issues to resolution. Proactively engage with other team members to ensure they are always aware of the status of all issues for their designated customers. • Escalate at-risk customers to the appropriate Arthrex team in a timely manner and work closely with internal partners and the customer to define and implement corrective action plans. • Up to 80% Travel Additional Duties & Responsibilities: All from prior levels, plus: · • Provide Level 1 LAN, VLAN, and networking support. • Collaborate with Technical Service and Engineering teams to define and implement corrective action plans for escalated customer sites. • Proactively engage with other team members to ensure they are always aware of status of all issues for their designated customers. • Responsible for assisting with DNS, subnets, DHCP, firewalls, switch configuration, and default gateways in development lab, and hospital sites. • Provide assistance with hardware testing validation and troubleshooting. This includes routers, network switches, encoders, decoders, and PCs. • Partner with Sales & Integration Teams to ensure smooth and well-documented transition to support for Synergy Matrix and Synergy.Net implementations. • Ensure timely and successful product upgrades. • Create/revise internal training/troubleshooting resources and perform service training. • Partner with Arthrex sales team to support prod Knowledge/Skills: • Strong time management and organization skills and ability to juggle multiple responsibilities. • Be available "after hours" or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary. Experience: • Five years of medical device experience required. • Five years of field service experience required. • Three years of experience interfacing with internal team members and external customers as part of a solution-based service process. • Experience in the OR, endoscopy, or arthroscopy preferred. • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. Education Required: • High School Diploma or equivalent is required. • Bachelor's degree in a technical field is preferred Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds Arthrex Benefits - Medical, Dental and Vision Insurance - Company-Provided Life Insurance - Voluntary Life Insurance - Flexible Spending Account (FSA) - Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness) - Matching 401(k) Retirement Plan - Annual Bonus - Wellness Incentive Program - Gym Reimbursement Program - Tuition Reimbursement Program - Trip of a Lifetime - Paid Parental Leave - Paid Time Off - Volunteer PTO - Employee Assistance Provider (EAP) All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. ** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

• Install, commission, troubleshoot, repair and analyze Eos commercial BESS as well as third-party products • Utilize company provided Field Service and Work Order Management tools to retrieve and update information timely and accurately • Write reports, train customers, and respond to customers’ concerns regarding the functionality and performance of their system • Acceptance & performance testing, troubleshooting, installation, startups, shutdowns, commissioning, and turnarounds of BESS

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media. The Territory Account Specialist is a diverse position that will be responsible for managing a territory of assigned accounts and focus on food safety and sanitation audits, chemical training, dispenser installation, and maintenance in regional and national retail accounts. This role provides training to customer’s associates in the use of products, systems, and sanitation procedures. The role is required to be able to provide recommendations for appropriate sanitation or food safety corrective action(s) to maintain a high level of cleanliness and/or food safety. The TAS will be responsible for maintaining the Company’s high quality of sales and service to all customers. Response to customer service calls is also required. What You'll Do: - Manage a designated territory, conducting food safety and sanitation audits and servicing chemical dispensing equipment, including ware wash platforms. - Train customer associates on the proper use of products, systems, and food safety sanitation procedures to ensure compliance and efficiency. - Drive sales by providing inventory assessments and solution-oriented service recommendations during customer visits. - Install, maintain, and ensure the proper functioning of chemical dispensing equipment. - Identify sanitation violations and recommend corrective actions to maintain high cleanliness standards, communicating significant issues to the customer’s Quality Assurance team or relevant management. - Develop and maintain strong relationships with customers to ensure satisfaction and long-term partnerships. - Ensure the cleanliness, safeguarding, and maintenance of assigned equipment, vehicle, and all company property; perform internal reporting and administrative duties as required. What You'll Bring: - High school diploma or equivalent - 2+ years of Experience in food safety or sanitation - 2+ years of Email, Excel, and Word - Valid Driver’s License - Ability to travel 50% (minimum overnight travel is required) - Ability to lift up to 50 pounds. - NEHA -CP-FS certification or become certified within one year of employment; RS, REHS, CP-FS, NRFSP registered preferred (or to will earn within the first 12 months of employment) - Demonstrated ability to work cross functionally to achieve company goals. - Professional attitude, good organizational skills, and self-motivated/directed. - Excellent time management, communication, decision making, and human relation skills. Preferably You'll Have: - Bachelor's degree in environmental health, Environmental Science, Biology, Life Sciences or Food Science is strongly preferred. - 2+ years of installation, maintenance and repair of ware wash chemical dispensing equipment Perks! As a full-time employee of Diversey – A Solenis Company, you will be eligible to enroll in our robust benefits package on your first day which includes but is not limited to, the following: - Medical, dental, vision coverage - 401k (w/ employer match up to 4%) - 15 paid vacation days (prorated based on start date) - Paid holidays annually (prorated based on start date) - 3 floating holidays (prorated based on start date) - Eligible to accrue separate sick time (prorated based on start date) Diversey is now part of Solenis! As one company, we benefit from a broader global footprint, our customers have access to a diverse range of products and our people gain more opportunities to develop and grow. We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you. At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team. Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis.com The expected compensation range for this position is between $58,030.00 and $96,710.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.