ARxIUM

• Provide leadership and oversight for field service operations. • Manage a team of Field Service Engineers/Representatives (FSE/FSRs) and onsite service delivery to ensure optimal customer satisfaction, system reliability, and contractual compliance. • Supervise and manage a team including scheduling, performance evaluations, coaching, disciplinary actions, vacation approvals, timecard reviews, and expense management including travel approvals. • Responsible for the successful delivery of all on-site service and support by company Field Service associates including unscheduled service and preventative maintenance calls. • Ensure 100% completion of monthly PM obligations. • Review and monitor equipment reliability and maintenance metrics, develop and manage improvement plans as needed. • Develop technical training schedules and requirements with third-party service providers and company Field Service associates to ensure adequate onsite service coverage for installed product base. • Monitor and manage field service parts inventory levels to achieve an 80% or greater first pass fill rate. • Develop strategies to monitor and improve customer satisfaction. • Communicate with internal departments and management to ensure issue resolution. • Assist the Sales team with presale and post-sale activities related to service delivery. • Expected to travel up to 60% - 80% of the time, including overnight and short-notice travel by automobile and air to various customer sites. • Monitor open tickets/escalations and provide remote troubleshooting support to customers and Technical Support Center. • Maintain availability after hours to oversee and coordinate team response for critical break-fix service calls. • Provide Trend Analysis and other reporting.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you ready to be a part of changing the game for pharmacy automation with next generation solutions? Come join us! The Field Engineer (FSE) provides the front line interface of ARxIUM systems to the customer. The FSE, under minimal supervision, and with broad scope of responsibility, performs field service activities involving the installation, maintenance, repair and modification of ARxIUM systems at a customer facility. The FSR must have excellent, customer-centered, communication skills. Please note that this position involves travel requirements. Qualifications - Diploma or degree in a technical field including, but not limited to: mechanical, electrical, computer, biomedical. - 3 - 5 years experience programming Allen-Bradley PLCs. - Conveyor and Automation experience. - Engineering and Electrical experience. - 7+ years of direct field service (or equivalent) experience troubleshooting and repairing computerized electro-mechanical systems. - 7+ years of experience working in a service capacity with direct customer interaction. Requirements - Perform software and hardware preventive and corrective maintenance. - Perform software and hardware emergency break fix service calls. - Refines and validates PLC Coding. - Works with the facility to schedule appropriate downtime for preventive and corrective maintenance. - Responsible for timely and accurate completion of all paperwork and reports. This includes ticket updates and closures, expenses, timesheets and other administrative requirements. - Responsible for following up on open issues, tickets and escalations. - Working outside normal business hours may be required to service products. - Performs other duties as required. Benefits - Competitive salary - Medical/RX/Dental/Vision benefits - Healthcare and dependent care FSAs - Company paid Life/ADD insurance - Company paid STD plans - Company paid EAP plan - Opportunity to participate in the company 401k plan with employer match - Flexible work schedule