Role Description At Tyk, we’re obsessed with building software that solves problems. We count on our Site Reliability Engineers (SREs) to empower users with a rich feature set, high availability, and stellar performance level to pursue their missions. Our customer base is growing, so we’re seeking an experienced Senior SRE to optimise, automate, and improve our performance, using insights from massive-scale data in real time. We want an original thinker, a challenger, a technical legend, an opinionated collaborator who wants to make things better. - Lead hands-on maintenance and optimization of our global Cloud platform within SL(A/I/O)s you'll help define - Collaborate to shape SRE strategy, then translate into actionable technical plans coordinated through SCRUM - Identify reliability issues, drive root cause analysis, and implement solutions alongside your squad - Lead performance tuning and fault finding through analysis of OS and application metrics - Design and implement automation for common operational tasks and cloud-operations workflows - Develop proactive alerting, monitoring roadmap, and relevant dashboards; define and track KPIs - Participate in on-call rotation, ensuring effective incident response and resolution within SLAs - Conduct blame-free postmortems, document findings, and maintain operational runbooks - Drive multi-region and multi-cloud platform expansion with focus on scalability and automation - Optimize infrastructure performance and cost efficiency without impacting service delivery - Engage with commercial teams on growth plans and translate into technical SRE strategies - Coordinate penetration testing through provider liaison, technical setup, and environment configuration - Champion continuous improvement across processes, communication, and team practices - Model excellence in software design and knowledge sharing - Plan and execute software upgrades to enhance cloud services Qualifications - Experience in an SRE role - Strong knowledge of cloud technologies and SLA SLO SLI management - Excellent communication and leadership skills - Ability to analyze and improve operational processes and performance metrics - Experience in software design, automation, and root cause analysis - On-call support experience and customer-focused mindset - Collaborative attitude with commercial and technical teams - Launching and operating production Kubernetes clusters - Designing and operating infrastructure on AWS and other providers - Operating MongoDB (or other document database) clusters - Operating Redis (or other key-value storage) clusters - Administering Linux servers - Operating Prometheus and Grafana - Operating logging collection and analysis system - Participating in the on-call rotation (4:00am - 16:00pm UTC) Requirements - Kubernetes (administrator) - Go and/or Python (advanced) - AWS/ EKS (advanced) - Linux (advanced) - Terraform and IaC in general (proficient) - Helm (proficient) - MongoDB (or similar) - Redis (or similar) - Monitoring – prometheus, grafana, thanos (familiar) - Grasp of networking concepts (subnets, routing, peering, load balancing, NAT, etc.) - Common networking protocols (DNS, TCP/IP, HTTP, TLS, UDP) - Proactive, energetic, innovative and change oriented - A desire to lead/mentor a team Benefits - Everyone has unlimited paid holidays. - Total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. - Employee share scheme - Generous maternity and paternity leave - Volunteering Days - Employee Wellbeing platform

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is a hands-on, senior-level position focused on enabling clients to accelerate software delivery through DevOps best practices, cloud-native technologies, and automation. You will work across client environments to implement scalable CI/CD pipelines, infrastructure-as-code solutions, and observability systems, while mentoring and upskilling teams. The position combines technical execution with strategic advisory responsibilities, helping organizations adopt modern software delivery practices efficiently and safely. You will have the opportunity to lead change, solve complex technical and organizational challenges, and contribute to internal and client-facing innovation. Ideal candidates are adaptable, collaborative, and excited by both building and teaching technical solutions in dynamic environments. - Lead the design, implementation, and optimization of CI/CD pipelines, build systems, and cloud-native architectures. - Develop, manage, and test Infrastructure as Code using tools like Terraform, Ansible, Chef, or Puppet. - Implement and maintain observability and monitoring systems such as Prometheus, Grafana, Elasticsearch, or Zipkin. - Guide and coach client and internal teams in modern software delivery practices, DevOps culture, and automation. - Provide technical leadership for complex challenges, contributing to both technical solutions and organizational change. - Mentor engineers and share knowledge through workshops, training, and collaborative problem-solving. - Contribute to internal innovation and thought leadership, including proofs-of-concept, open-source contributions, and community engagement. Qualifications - 5+ years of experience in DevOps, cloud-native engineering, infrastructure automation, or related roles. - Strong experience with CI/CD pipelines and build systems such as Jenkins, GitHub Actions, GitLab, or Azure DevOps. - Expertise in cloud platforms (AWS, Azure, GCP) and container orchestration tools like Kubernetes and Istio. - Hands-on experience with Infrastructure as Code (Terraform, CloudFormation) and modern source control strategies. - Proficiency in programming/scripting languages such as Python, Go, Java, or similar. - Experience with observability and monitoring tools (Prometheus, Grafana, Elasticsearch, Zipkin). - Exceptional communication, coaching, and mentoring skills, with the ability to guide technical and non-technical stakeholders. - Comfortable working in a dynamic client-facing environment, including remote work and periodic travel across the U.S. - Must be authorized to work in the U.S. or Canada without sponsorship. Benefits - Annual base salary: $110,000–$183,000, depending on experience. - Unlimited PTO, quarterly company bonuses, and funded HSA options. - 401(k) plan with company match and monthly LiveWell stipend. - Opportunities to work remotely with occasional travel to client sites. - Collaborative environment emphasizing professional growth, mentorship, and knowledge sharing. - Access to advanced tools, technologies, and client projects across industries.

• Monitor system performance and reliability, ensuring uptime meets organizational SLAs. • Implement and maintain observability tools to gather metrics and logs for proactive issue detection. • Troubleshoot and resolve complex production issues across various components of our infrastructure. • Collaborate with software engineering teams to design and implement scalable, fault-tolerant architectures. • Develop and maintain automation scripts for deployment, monitoring, and system management. • Participate in on-call rotation to respond to production incidents and perform root cause analysis. • Contribute to capacity planning and performance tuning to ensure optimal resource utilization. • Document infrastructure, processes, and incident responses to promote knowledge sharing.

• Actively participate in improving and maintaining our AWS infrastructure • Continuously improving the system performance, reliability and security • Design, implement, and maintain our observability stack (metrics, logging, tracing, dashboards). • Correspond with engineering teams to instrument applications for better observability. • Improving developer productivity with tooling • Securing the system and adhere to compliance • Be part of the teams on-call rotation