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Claims Account Manager

Location

United States

Posted

103 days ago

Salary

$74.1K - $137.6K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Claims Account Manager

RELX

• Building and maintaining strong relationships with claims offices within an assigned client base, serving as a primary point of contact for service needs. • Partnering with Vertical Account Managers to develop and execute client-specific service plans that support revenue growth and retention. • Analyzing industry trends, competitive threats, and client product usage to develop strategic recommendations for customers. • Reviewing customer product usage data to identify opportunities for additional value, efficiency, and targeted user training. • Conducting on-site and virtual Claims Workflow Observations to understand client processes and recommend appropriate LexisNexis Risk Solutions products. • Delivering on-site and remote service engagements, including webinars and in-person visits, to support client success. • Providing competitive intelligence by identifying alternative solutions clients may be using and sharing insights internally. • Preparing and delivering product training sessions for claims professionals, both virtually and in person, to audiences of varying sizes. • Documenting client interactions and follow-up actions in LexisNexis Risk Solutions’ CRM system to ensure consistent, high-quality service. • Troubleshooting product and service-related concerns and coordinating resolutions with internal business partners. • Proactively promoting new product offerings to existing clients through calls, emails, and social media outreach.

Job Requirements

  • Minimum of 5 years of auto claims experience , preferably with leadership, training, consulting, or account management responsibilities.
  • Insurance or claims professional designations such as AIC, ARM, CPCU, SCLA, CCLA , or similar are strongly preferred.
  • Bachelor’s degree or equivalent relevant work experience required.
  • Ability to work independently in a remote environment with minimal supervision and a strong work ethic.
  • Strong organizational, time management, and project management skills.
  • Excellent written and verbal communication skills, with confidence presenting to groups and developing training materials.
  • Proven customer relationship management experience and consultative mindset.
  • Demonstrated proficiency in Microsoft Office tools, including Word, Excel, and PowerPoint, with strong Excel data analysis skills (pivot tables, spreadsheets).
  • Able to travel 25% at minimum, with willingness to travel up to 50% or more, based on client needs.

Benefits

  • Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
  • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
  • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
  • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
  • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
  • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
  • In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

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