This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a leading travel insurance provider with more than 25 years in business, Travel Insured International provides trip protection to help each individual travel confidently. This role will lead Product Owners (PO), Business System Analysts (BSA), Release Train Engineers (RTE) and Scrum Masters (SM), and is a senior people leader responsible for orchestrating and maturing the full product delivery operating model across multiple squads and value streams. - Manage a team of 8-10 resources. - Coach PO’s, BSA’s on backlog strategy, outcome based prioritization, story quality, and acceptance authority. - Maintain visibility into Systems Analyst work, requirements quality, and end to end SDLC activities. - Elevate PO and BSA capabilities across strategic thinking, user value orientation, and release certification. - Mentor Scrum Masters to drive high performing agile teams through effective ceremonies, impediment removal, flow optimization, and agile coaching. - Ensure consistent application of agile frameworks (Scrum, Kanban, SAFe), focusing on predictability, transparency, and continuous improvement. - Standardize ceremonies (daily stand ups, refinement, sprint planning, demos, retros) across teams to ensure consistency and maturity. - Oversee the RTE’s management of the Agile Release Train (ART), ensuring cross team alignment, dependency mapping, and risk mitigation. - Ensure PI Planning, Inspect & Adapt (I&A), System Demos, and ART level ceremonies run efficiently and follow a consistent, scalable structure. - Drive collaboration between RTE, Product Management, Architecture, and Engineering to maintain a unified program level view of delivery. - Drive a culture of excellence with clear expectations and performance metrics, documentation, and process reinforcement. - Develop career paths, skill development plans, and readiness for increased responsibility. Qualifications - Bachelor’s degree or equivalent from an accredited institution and 10+ years of relevant experience. - 7+ years of experience required in Product, Business Analysis, Systems Analysis, or related domains. - 3+ years of experience leading agile product delivery teams (PO, BSA, Scrum Master, RTE, or related functions). - Demonstrated experience managing multiple agile teams or running an Agile Release Train. - Deep understanding of backlog management, agile delivery, program increment planning, and cross team coordination. - Strong coaching skills across Product Ownership, Scrum Mastery, and RTE practices. - Exceptional communication, stakeholder alignment, and conflict resolution skills. - Experience defining and optimizing value streams and team topologies. - 3-4 years of insurance industry experience is a plus. - Scaled Agile Framework SAFe certifications are a plus. - Deep understanding of Agile and Scrum methodologies. - Knowledge of product ownership best practices. - Exceptional collaboration ability, problem-solving and analytical skills with attention to detail. - Excellent communication, leadership, and team-building skills. - Ability to effectively manage multiple projects simultaneously, drive results and prioritize tasks. Requirements - Uphold PO/BSA accountability for certification of all work products across the entire SDLC, including UAT, release readiness, and production deployment approval. - Ensure cross functional alignment among POs, Systems Analysts, UX, QA, Compliance, and Engineering on definition of ready/done and release standards. - Serve as the escalation point for roadmap conflicts, cross team dependencies, or delivery risks. - Partner closely with Product Managers to translate epics, OKRs, and strategic themes into executable scope for the ART and squads. - Partner with Engineering Managers, Architects, and Business Leaders to ensure clear problem statements, feasibility validation, and outcome definition. - Implement consistent metrics dashboards for team level and ART level performance (predictability, velocity stability, defects, adoption, cycle time). - Standardize agile and delivery playbooks across POs, Scrum Masters, and the RTE to mature the operating model. - Drive continuous improvement through retrospectives, coaching plans, and training programs across the delivery organization. - Back up for any functions of the collective team. - Other duties as assigned. Benefits - Competitive compensation package. - Generous 401K employer match. - Employee Stock Purchase plan with employer matching. - Generous Paid Time Off. - Excellent benefits that go beyond health, dental & vision, focused on your whole family’s wellness. - Career development opportunities, including tuition reimbursement, industry-related certifications, and professional training. - A dynamic, ambitious, fun and exciting work environment. - Encouragement of social and community responsibility through matching donation programs and volunteer opportunities.

• Provide executive-level program and project leadership for a federal-government contract • Direct and oversee project teams, task leads, and project managers to ensure coordinated execution of project workstreams • Maintain responsibility for administrative and fiscal management of the project • Ensure appropriate stewardship of project funds and efficient use of resources • Oversee the design and execution of complex healthcare data analysis • Serve as the primary point of accountability for project outcomes, including scope, schedule, budget, quality, and stakeholder satisfaction • Provide strategic leadership and direction to project teams • Coordinate the work of project managers, task leads, analysts, and subcontractors across multiple workstreams • Manage multiple priorities and project activities while aligning with program goals and timelines • Serve as the primary liaison with federal stakeholders to ensure clear and effective communication of project progress, risks, and issues • Identify and manage project risks and develop mitigation strategies to maintain project performance • Guide analytic teams in the interpretation and application of Medicare and related healthcare data • Ensure collaboration across project teams and promote efficient workflows in a distributed work environment • Mentor and support project managers and task leads to strengthen team performance and professional development

• Leading patient services which includes patient management, reauthorizations, and documentation across our existing patients who are on service. • Drive process improvements to optimize billing timelines, cash collections, and DSO. • Proactively ensure that disruption to ongoing care for patients is minimized resulting from insurance, physician, medication or other changes. • Empower teams to deliver exceptional service to both internal and external stakeholders. • Reports to: VP of Reimbursement – RCM • Keep abreast of insurance coverage guidelines and infusion reimbursement terms for the vast array of insurances on the market. • Assume direct management over Reauthorization, Patient Management and Document Management. • Maintain knowledge of reimbursement principles. • Consistently works toward becoming a subject matter expert relative to Medicare, Medicaid and insurance company requirements for home infusion services. • Results oriented in achieving assigned cash collection and DSO goals. • Communicate effectively and express ideas clearly. • Prepare department reports to serve as resource both for the VP of Reimbursement and VP of Intake and update them as needed. • Maintain confidentiality of company and patient information. • Always maintains courteous demeanor. • Work effectively and maintains expected productivity. • Take all data and present to decision makers when identifying areas of improvement. • Maintains knowledge of, and compliance to all applicable laws, regulations, and SOPs always. • Provide effective employee training.

• Develop aOS thinking and skill sets across the Commercial Leaders (sales, commercial enablement, managed care and business development) to drive revenue-focused improvements. • Embed Lean tools— Standard Work, Daily Management, Kaizen—in go-to-market processes (referral generation, order conversion, payor contracting) to eliminate waste and accelerate cycle times. • Design and facilitate Kaizen events with clear commercial objectives (e.g., sustainable referral volumes, selling time/admin burden reduction, sales conversion rate improvement), ensuring rigorous follow-through and sustainment. • Develop and deliver training programs that build commercial acumen alongside continuous improvement capabilities, empowering associates at all levels to identify revenue-generating opportunities. • Establish and govern a set of commercial excellence metrics—revenue growth, margin management, customer lifetime value, Net Promoter Score, churn rate—and report progress to senior leadership. • Serve as a trusted advisor on aOS maturity, diagnosing gaps in commercial execution and prescribing targeted CI roadmaps that align with strategic initiatives. • Foster a community of accountability and innovation, championing cross-functional kaizen and problem-solving rituals that drive engagement and unlock new revenue streams. • Promote the mission, vision, and values of the organization.