• Provide post sales customer contact for inbound order fulfillment of print and print related services and/or kitting • Execute print/kitting/distribution orders from customers received through the online systems or through direct contact with the customer • May serve as lead service professional on behalf of customer and internal RRD stakeholders • Provide all necessary support to sales/customer responding to client inquiries and requests received through various communication modes • Handle customer concerns/issues as needed in a timely manner • Provide proof of delivery, and order status upon request • Engage internal and external customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions • Lead efforts to provide process documentation, workflows and job aids for internal and external purposes • Provide quality review of your own work and for other client care staff

Position Summary The Client Services Representative communicates with commercial and large industrial companies across the United States and Canada, building relationships while managing the facilities' waste and byproducts into various outlets. The individual understands their dedicated accounts business and assists in determining which of our waste and recycling services will create the most efficient and cost-effective solution. We are currently considering candidates for all levels of this career path!! The base salary range for this role is $20.00 to $22.00 per hour. Final compensation will be determined based on experience and skills. We believe in transparent pay and career development. This role offers growth opportunities, with clearly defined career paths supported by regular feedback, skill-building opportunities, and access to internal advancement. Compensation may increase with expanded responsibilities or promotion. We’re excited to offer this as a remote role! At this time, we can only consider applicants who live and work in VT, NH, NY, CT, MA, ME, DE, MD, PA, WV & NJ due to state-specific employment regulations. To help you start strong, you’ll spend 2–3 weeks at our Home Office in Rutland, Vermont for hands‑on training. After that, the role transitions to 100% remote. Travel arrangements and expenses are provided. Key Responsibilities - Receives service requests via phone or email and obtains necessary information in order to execute a defined service and create work orders for the services. - Executes work orders in a timely fashion and assures that each work order contains complete and accurate information to execute and bill for the service. - Schedules service requests with necessary vendors and confirms that service has been completed. - Coordinates with the Sourcing Group to get pricing from haulers and end sites to compare pricing with other vendors necessary. - Communicates with customers to troubleshoot issues such as the need for equipment repairs, material that does not meet quality standards, additional service fees, etc. - Coordinates with and support accounts payable and receivable departments to ensure all services are billed. - Preschedules weekly service when possible and proactively contacts service locations when they are due for service and prior to holidays. - Communicates regularly with account managers about service for assigned customers including reviewing equipment repairs and repair changes; notifies customer/account manager of any reoccurring issues and participates in solving problems. - Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. Career Path Definitions and Distinctions: Level 1: Has 0-2 years of progressively complex experience in the customer service field. Demonstrates knowledge in Casella’s business products and services as well as customer service and client relationship management. Can effectively manage assigned customer base, take calls from most customers without assistance, hand in daily work order report once reviewed, utilize problem solving skills to assess issues and ask for assistance when needed from team members, bulling specialist or account representatives. Level 2: Has 2-3 years of progressively complex experience in the customer service and client relationship management field. Demonstrates knowledge and competence in several technical areas of customer service and client relationship management and can build strong relationships with home office and divisional employees at various levels within the organization. Cross-trained to handle all accounts from a customer service prospective, accuracy and notes with minimal billing issues, work order report reviewed by supervisor, ability to handle problems and/or direct to management with idea for resolution, handle all calls from any customer, reliable and able to work extra time as needed, manages customer base instead of being reactive (holiday prescheduling, managing overweight hauls). Senior: 4+ years of progressively complex experience in the customer service and client relationship management field. Demonstrates highly integrated knowledge and competence in several technical areas of customer service and client relationship management and can build strong relationships with home office and divisional employees at various levels within the organization. Assists with training, works with Client Service Manager on billing issues, takes on additional responsibilities and asks for additional projects, reviews daily work order reports of others, handles escalations and knows who and when will need to know of the issues, supervises the team when needed. Is extremely reliable and accurate. Education, Experience & Qualifications The successful candidate will have a high school education, a demonstrated ability to work as part of a team in a collaborative environment and be legally eligible to work in the US. A bachelor’s degree, relevant sales certifications, 1-2 years of sales experience and background knowledge or interest in an environmental and/or sustainability field are preferred. Outstanding relationship management skills, excellent listening, communication and problem-solving skills and an ability to identify and develop sales opportunities are required. Demonstrated proficiency with Microsoft Office and a working knowledge of Microsoft Dynamic for CRM or similar software systems and related software are expected. Attributes Positive, team-oriented individual who is proactive, efficient, attentive has strong problem-solving skills and is results-oriented with the ability to see the larger picture while focusing on detailed information. Benefits Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an Account Services Representative, you will spend your day answering phone calls and emails from our policyholders, brokers, and group office personnel, playing a pivotal role in retaining group premium income. Your focus on delivering high-quality customer service, combined with efficiency and effectiveness, will enhance overall customer satisfaction. Training will start Monday, May 11th in a virtual Camera On Classroom and hands-on Training w/Mentors. Training will be Friday May 8th from 8:00am to 4:30pm CST time and will run for 8 consecutive weeks. Qualifications - Excellent human relations skills, along with strong verbal and written communication skills. - Demonstrated attention to detail and the ability to make sound, justified decisions. - Proven ability to provide quality and thorough customer service. - Display organizational and analytical skills. - Ability to multitask effectively, work under pressure, meet deadlines, and adapt to changing customer needs. - Promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. Requirements - Uncover the intent behind Policyholders & Brokers, and Group Office inquiries on implementation, enrollment, and billing. - Skillfully investigate, analyze, and resolve questions to exceed customer expectations. - Proficiency with Excel, while navigating multiple systems and paying close attention to detail for smooth front-end handling. - Provide training and explanations to Policyholders and Brokers on billing, enrollment procedures, and other business processes. - Excel in service recovery by turning complaint/error situations into opportunities for positive customer experiences. - Foster lasting and effective working relationships with internal and external business partners. Benefits - Hourly Wage: $23.25 - $25.25, plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time, and paid holidays.

Remote Client Representative About The Role: BuzzTech Media is a digital solutions company dedicated to helping businesses and professionals manage their workloads more efficiently. We are looking for Client Representatives to join our growing sales team. In this role, you’ll be responsible for identifying prospective clients, building relationships, and guiding them through the early stages of BuzzTechMedia’s service offerings. Key Responsibilities: - Research and identify potential clients - Conduct outreach via calls, emails, social media, and virtual meetings - Build and maintain relationships with prospective clients - Understand client needs to match them with appropriate services - Track all outreach and interactions using CRM tools - Collaborate with sales and marketing teams to refine messaging and targeting strategies What We’re Looking For: - Experience in sales or client development is preferred but not required - Strong interpersonal and communication skills - Proactive mindset with a passion for building long-term client relationships - Organized, detail-oriented, and able to manage multiple leads simultaneously - Comfortable using CRM systems and digital outreach tools - Self-driven and comfortable working in a remote environment What We Offer: - Competitive base salary + performance-based bonuses - Full benefits package including medical, dental, 401k, and paid time off - Ability for work fully remote - Professional, supportive, and collaborative team culture - Ongoing training and opportunities for career advancement