Distinguished is a leading national insurance Program Manager providing specialized insurance programs to brokers and agents with specific expertise in Real Estate, Community Associations, Hospitality, Fine Art/Collectibles, Restaurants, Inland Marine, Surety, Executive Lines, Marine Cargo, Crisis Management, Transactional Risk and Construction Professionals & Environmental. Distinguished partners with a select group of highly rated insurance companies to provide exclusive programs to our national network of 4,000 agencies and brokerages. You will have an opportunity to work with an energetic, passionate team that is committed to growth by helping our customers grow their business and building a best-in-class system, as well as a great place to work. Join our Urban Real Estate program as a Client Services Advocate specializing in Multi-Family, Landlord, Apartment, and Condo insurance for small urban and mixed-use properties. This position is responsible for supporting renewal activities, policy servicing handling including processing transactions such as premium determination, renewal review, endorsement request and claim evaluations, as well as responding to broker inquiries. Additionally, individuals in this role are responsible for following operational workflows and best practices while ensuring service levels are met and a positive customer experience is provided to internal and external partners. The individual is responsible to delight customers every day by providing exceptional, personalized customer service and actively listening to customer issues and questions showing interest, compassion, and empathy for the situation. RESPONSIBILITIES - Serves as primary service contact to ensure superior customer experience & manage inbound emails and phone calls to resolve inquiries and troubleshoot - Provide best in class customer service to internal and external customers, executing follow-through to achieve first contact resolution and improve next call avoidance - Maintain a knowledge base of general insurance concepts and terms and understand strategy, territory appetite and key agent partners to achieve growth and profitability goals. - Assist in recommendations and enhancements to continually improve the customer experience (workflow, systems, knowledge) to increase efficiency and minimize misdirected calls and emails. - Supports renewal activities; renewal issuance, endorsement/document request, claim reviews, file documentation, handles legal notice requests and inquiries and evaluation of loss control reports - Updates work management system statuses throughout the cycle of the policy and monitors work in queue & maintain diligent record keeping of disposition of inbound inquiries - Cultivates strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment & building report, credibility, and trust. - Demonstrates working knowledge of underwriting systems, workflows, procedures, and compliance rules and underwriting guidelines. SKILLS & QUALIFICATIONS - Minimum of 2 years' experience in a customer service or support role in commercial/personal lines. - Bachelor’s degree or equivalent combination of education and experience. - Property and Casualty insurance license preferred (6 months preparation time permitted). - Strong attention to detail, time management and decision-making skills - Ability to work effectively independently and within a collaborative team-oriented environment using sound judgment in decision-making - Excellent communication skills, both verbal and written, including the ability to listen and then to respond appropriately. Customer Service Oriented! - Promote teamwork and organizational success, while accepting accountability and ownership, celebrating successes, and learning from past mistakes - Must be self-driven, detail-oriented, comfortable in a growing ever-changing organization, and have strong organizational skills including time-management and prioritization. - Some travel may be required sometimes. LOCATION - This is a remote position. COMPENSATION AND PERKS - $45,000 - $55,000 base salary plus bonus. Salary commensurate with knowledge, skills, experience, and geographic location. - Summer Fridays (Leave at 2:00PM all Fridays from Memorial Day to Labor Day). - Great healthcare coverage including Medical, Vision, and Dental. - 401k with company match. Immediately 100% vested. - Life, AD&D, Critical Illness, Accident, and Disability (short-term & long-term) insurance. - Growth and development opportunities. - Work-Life Balance and wellness benefits with generous time off policy including PTO and paid holidays, Dependent Care FSA, Healthcare FSA, Virtual Telemedicine, Employee Discount Programs, Paid Parental Leave, HSA, HRA, Commuter/Transit FSA, and a Sabbatical every 7 years. CORE VALUES Our Core Values define our business. At Distinguished Programs you will achieve goals focused in the best interest of our customer. INTEGRITY plays a crucial role in the way Distinguished does business. INNOVATION enables us to remain an industry trendsetter. You will be involved in projects that advance our products, processes, and people! You will collaborate with leaders in the organization and build RELATIONSHIPS with your colleagues, carriers and customers. Capitalize on your interests and strengths to drive an enrichment focused path allowing your determination to launch your career in an industry of endless opportunities. Bring your passion to the work you do, the people you impact and the success we ACHIEVE together. Acceptance and appreciation for diversity and inclusion are at our core. We do not accept unsolicited resumes from external recruiting firms or agencies. Distinguished Programs, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. All your information will be kept confidential according to EEO guidelines.

Reservations Support Specialist – Remote About Us: As a coordination-focused services company dedicated to supporting clients with scheduling, reservations, and service-related needs. We emphasize organization, clear communication, and a positive client experience across all interactions. Position Overview: The Reservations Support Specialist provides administrative and client-facing support related to scheduling and reservation coordination. This role is responsible for assisting with booking requests, maintaining accurate records, and ensuring timely communication with clients throughout the coordination process. This position is well-suited for individuals who are organized, detail-oriented, and comfortable supporting clients in a remote work environment. Key Responsibilities: Assist with reservation and scheduling requests in accordance with established procedures Communicate with clients to confirm details, provide updates, and answer general inquiries Maintain accurate client records, booking information, and documentation Monitor timelines and ensure confirmations and changes are processed correctly Provide general support to ensure a smooth and positive client experience Follow internal workflows and quality standards to ensure consistency and accuracy Collaborate with internal team members as needed to support daily operations Qualifications & Skills: Strong customer service and communication skills High level of organization and attention to detail Ability to manage multiple tasks in a structured, remote environment Basic computer skills and comfort learning new systems Reliable, professional, and self-motivated Prior experience in reservations, scheduling, customer support, hospitality, or administrative roles is beneficial but not required. Work Environment & Schedule: Fully remote position Flexible scheduling may be available Training and ongoing guidance provided Why Work With Us: Remote work flexibility Supportive and process-driven environment Clear expectations and structured workflows Opportunity to develop coordination and client support skills How to Apply: Interested candidates are encouraged to apply for consideration. Qualified applicants will be contacted regarding next steps. $45,000 - $65,000 a year

Hello Sunshine Travels is a growing travel business dedicated to helping individuals turn their passion for travel into income. We specialize in providing the tools, training, and support for motivated individuals to become successful booking agents. Our mission is to empower self-driven, travel-loving entrepreneurs to work from anywhere while creating unforgettable travel experiences for clients. Whether booking your own vacations or helping others plan theirs, our team members enjoy the freedom of being their own boss while earning income doing what they love. We are currently expanding and seeking passionate people who are: ️ Self-motivated ️ Excited about travel ️ Ready to transform their vacations into a business opportunity At Hello Sunshine Travels, we believe travel should not only be an adventure it can also be a paycheck. Role Description This is a full-time remote role for a Client Services Associate. The Client Services Associate will be responsible for handling customer inquiries and providing exceptional customer support. Daily tasks will include responding to emails and phone calls, resolving client issues, assisting with travel bookings and reservations, and ensuring overall customer satisfaction. The associate will also work closely with the finance team to process payments, provide budgeting assistance, and manage invoices. Qualifications - Client Services and Customer Service skills - Customer Support and Communication skills - Basic knowledge of Finance and related processes - Proven ability to multitask and handle multiple client interactions simultaneously - Strong problem-solving skills and a detail-oriented mindset - Experience in the travel or hospitality industry is beneficial

Hello Sunshine Travels is a growing travel business dedicated to helping individuals turn their passion for travel into income. We specialize in providing the tools, training, and support for motivated individuals to become successful booking agents. Our mission is to empower self-driven, travel-loving entrepreneurs to work from anywhere while creating unforgettable travel experiences for clients. Whether booking your own vacations or helping others plan theirs, our team members enjoy the freedom of being their own boss while earning income doing what they love. We are currently expanding and seeking passionate people who are: ️ Self-motivated ️ Excited about travel ️ Ready to transform their vacations into a business opportunity At Hello Sunshine Travels, we believe travel should not only be an adventure it can also be a paycheck. Role Description This is a full-time remote role for a Client Services Associate. The Client Services Associate will be responsible for handling customer inquiries and providing exceptional customer support. Daily tasks will include responding to emails and phone calls, resolving client issues, assisting with travel bookings and reservations, and ensuring overall customer satisfaction. The associate will also work closely with the finance team to process payments, provide budgeting assistance, and manage invoices. Qualifications - Client Services and Customer Service skills - Customer Support and Communication skills - Basic knowledge of Finance and related processes - Proven ability to multitask and handle multiple client interactions simultaneously - Strong problem-solving skills and a detail-oriented mindset - Experience in the travel or hospitality industry is beneficial