This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an Account Services Representative, you will spend your day answering phone calls and emails from our policyholders, brokers, and group office personnel, playing a pivotal role in retaining group premium income. Your focus on delivering high-quality customer service, combined with efficiency and effectiveness, will enhance overall customer satisfaction. Training will start Monday, May 11th in a virtual Camera On Classroom and hands-on Training w/Mentors. Training will be Friday May 8th from 8:00am to 4:30pm CST time and will run for 8 consecutive weeks. Qualifications - Excellent human relations skills, along with strong verbal and written communication skills. - Demonstrated attention to detail and the ability to make sound, justified decisions. - Proven ability to provide quality and thorough customer service. - Display organizational and analytical skills. - Ability to multitask effectively, work under pressure, meet deadlines, and adapt to changing customer needs. - Promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. Requirements - Uncover the intent behind Policyholders & Brokers, and Group Office inquiries on implementation, enrollment, and billing. - Skillfully investigate, analyze, and resolve questions to exceed customer expectations. - Proficiency with Excel, while navigating multiple systems and paying close attention to detail for smooth front-end handling. - Provide training and explanations to Policyholders and Brokers on billing, enrollment procedures, and other business processes. - Excel in service recovery by turning complaint/error situations into opportunities for positive customer experiences. - Foster lasting and effective working relationships with internal and external business partners. Benefits - Hourly Wage: $23.25 - $25.25, plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time, and paid holidays.

Remote Client Representative About The Role: BuzzTech Media is a digital solutions company dedicated to helping businesses and professionals manage their workloads more efficiently. We are looking for Client Representatives to join our growing sales team. In this role, you’ll be responsible for identifying prospective clients, building relationships, and guiding them through the early stages of BuzzTechMedia’s service offerings. Key Responsibilities: - Research and identify potential clients - Conduct outreach via calls, emails, social media, and virtual meetings - Build and maintain relationships with prospective clients - Understand client needs to match them with appropriate services - Track all outreach and interactions using CRM tools - Collaborate with sales and marketing teams to refine messaging and targeting strategies What We’re Looking For: - Experience in sales or client development is preferred but not required - Strong interpersonal and communication skills - Proactive mindset with a passion for building long-term client relationships - Organized, detail-oriented, and able to manage multiple leads simultaneously - Comfortable using CRM systems and digital outreach tools - Self-driven and comfortable working in a remote environment What We Offer: - Competitive base salary + performance-based bonuses - Full benefits package including medical, dental, 401k, and paid time off - Ability for work fully remote - Professional, supportive, and collaborative team culture - Ongoing training and opportunities for career advancement

Distinguished is a leading national insurance Program Manager providing specialized insurance programs to brokers and agents with specific expertise in Real Estate, Community Associations, Hospitality, Fine Art/Collectibles, Restaurants, Inland Marine, Surety, Executive Lines, Marine Cargo, Crisis Management, Transactional Risk and Construction Professionals & Environmental. Distinguished partners with a select group of highly rated insurance companies to provide exclusive programs to our national network of 4,000 agencies and brokerages. You will have an opportunity to work with an energetic, passionate team that is committed to growth by helping our customers grow their business and building a best-in-class system, as well as a great place to work. Join our Urban Real Estate program as a Client Services Advocate specializing in Multi-Family, Landlord, Apartment, and Condo insurance for small urban and mixed-use properties. This position is responsible for supporting renewal activities, policy servicing handling including processing transactions such as premium determination, renewal review, endorsement request and claim evaluations, as well as responding to broker inquiries. Additionally, individuals in this role are responsible for following operational workflows and best practices while ensuring service levels are met and a positive customer experience is provided to internal and external partners. The individual is responsible to delight customers every day by providing exceptional, personalized customer service and actively listening to customer issues and questions showing interest, compassion, and empathy for the situation. RESPONSIBILITIES - Serves as primary service contact to ensure superior customer experience & manage inbound emails and phone calls to resolve inquiries and troubleshoot - Provide best in class customer service to internal and external customers, executing follow-through to achieve first contact resolution and improve next call avoidance - Maintain a knowledge base of general insurance concepts and terms and understand strategy, territory appetite and key agent partners to achieve growth and profitability goals. - Assist in recommendations and enhancements to continually improve the customer experience (workflow, systems, knowledge) to increase efficiency and minimize misdirected calls and emails. - Supports renewal activities; renewal issuance, endorsement/document request, claim reviews, file documentation, handles legal notice requests and inquiries and evaluation of loss control reports - Updates work management system statuses throughout the cycle of the policy and monitors work in queue & maintain diligent record keeping of disposition of inbound inquiries - Cultivates strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment & building report, credibility, and trust. - Demonstrates working knowledge of underwriting systems, workflows, procedures, and compliance rules and underwriting guidelines. SKILLS & QUALIFICATIONS - Minimum of 2 years' experience in a customer service or support role in commercial/personal lines. - Bachelor’s degree or equivalent combination of education and experience. - Property and Casualty insurance license preferred (6 months preparation time permitted). - Strong attention to detail, time management and decision-making skills - Ability to work effectively independently and within a collaborative team-oriented environment using sound judgment in decision-making - Excellent communication skills, both verbal and written, including the ability to listen and then to respond appropriately. Customer Service Oriented! - Promote teamwork and organizational success, while accepting accountability and ownership, celebrating successes, and learning from past mistakes - Must be self-driven, detail-oriented, comfortable in a growing ever-changing organization, and have strong organizational skills including time-management and prioritization. - Some travel may be required sometimes. LOCATION - This is a remote position. COMPENSATION AND PERKS - $45,000 - $55,000 base salary plus bonus. Salary commensurate with knowledge, skills, experience, and geographic location. - Summer Fridays (Leave at 2:00PM all Fridays from Memorial Day to Labor Day). - Great healthcare coverage including Medical, Vision, and Dental. - 401k with company match. Immediately 100% vested. - Life, AD&D, Critical Illness, Accident, and Disability (short-term & long-term) insurance. - Growth and development opportunities. - Work-Life Balance and wellness benefits with generous time off policy including PTO and paid holidays, Dependent Care FSA, Healthcare FSA, Virtual Telemedicine, Employee Discount Programs, Paid Parental Leave, HSA, HRA, Commuter/Transit FSA, and a Sabbatical every 7 years. CORE VALUES Our Core Values define our business. At Distinguished Programs you will achieve goals focused in the best interest of our customer. INTEGRITY plays a crucial role in the way Distinguished does business. INNOVATION enables us to remain an industry trendsetter. You will be involved in projects that advance our products, processes, and people! You will collaborate with leaders in the organization and build RELATIONSHIPS with your colleagues, carriers and customers. Capitalize on your interests and strengths to drive an enrichment focused path allowing your determination to launch your career in an industry of endless opportunities. Bring your passion to the work you do, the people you impact and the success we ACHIEVE together. Acceptance and appreciation for diversity and inclusion are at our core. We do not accept unsolicited resumes from external recruiting firms or agencies. Distinguished Programs, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. All your information will be kept confidential according to EEO guidelines.

Reservations Support Specialist – Remote About Us: As a coordination-focused services company dedicated to supporting clients with scheduling, reservations, and service-related needs. We emphasize organization, clear communication, and a positive client experience across all interactions. Position Overview: The Reservations Support Specialist provides administrative and client-facing support related to scheduling and reservation coordination. This role is responsible for assisting with booking requests, maintaining accurate records, and ensuring timely communication with clients throughout the coordination process. This position is well-suited for individuals who are organized, detail-oriented, and comfortable supporting clients in a remote work environment. Key Responsibilities: Assist with reservation and scheduling requests in accordance with established procedures Communicate with clients to confirm details, provide updates, and answer general inquiries Maintain accurate client records, booking information, and documentation Monitor timelines and ensure confirmations and changes are processed correctly Provide general support to ensure a smooth and positive client experience Follow internal workflows and quality standards to ensure consistency and accuracy Collaborate with internal team members as needed to support daily operations Qualifications & Skills: Strong customer service and communication skills High level of organization and attention to detail Ability to manage multiple tasks in a structured, remote environment Basic computer skills and comfort learning new systems Reliable, professional, and self-motivated Prior experience in reservations, scheduling, customer support, hospitality, or administrative roles is beneficial but not required. Work Environment & Schedule: Fully remote position Flexible scheduling may be available Training and ongoing guidance provided Why Work With Us: Remote work flexibility Supportive and process-driven environment Clear expectations and structured workflows Opportunity to develop coordination and client support skills How to Apply: Interested candidates are encouraged to apply for consideration. Qualified applicants will be contacted regarding next steps. $45,000 - $65,000 a year