Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Cloud Managed Services Engineer (L3) at NTT DATA, you'll play a key role in providing top-tier managed services to our clients. You will be responsible for proactively identifying and resolving cloud-based incidents and problems. By leveraging your deep technical expertise, you'll ensure our clients experience minimal disruptions and maximum efficiency. Your day will involve configuring, installing, testing, and managing client infrastructure to ensure it is always operational. You will conduct necessary checks, apply monitoring tools, and respond to alerts, ensuring that problems are identified and logged promptly. Your role includes investigating third-line support calls, identifying the root cause of issues, providing on-site technical support, and collaborating with third-party vendors when necessary. Additionally, you will perform random reviews of incidents and service requests monthly, analyze them, and recommend ways to improve quality. As part of your daily responsibilities, you will continuously provide feedback to clients, updating all necessary systems and portals. You will also proactively identify opportunities for work optimization, including automation. When required, you may manage and implement projects within your technology domain, ensuring you meet client requirements and timelines effectively. Lastly, your role may include implementing and delivering disaster recovery functions and tests to ensure DATA protection and business continuity. To thrive in this role, you need to have: - Extensive experience working within a medium to large ICT organization in an engineering function. - Proven experience in managed services with excellent knowledge of ITIL processes. - Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration. - Experience working with vendors and/or third parties in a collaborative manner. - Strong communication skills, with the ability to work across different cultures and social groups. - Ability to plan activities and projects in advance and adapt to changing circumstances. - A positive outlook and the capability to work well under pressure. - Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey. - A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience. Key Responsibilities: - Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational. - Performs necessary checks, apply monitoring tools and respond to alerts. - Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. - Assists in analyzing, assigning, and escalating support calls. - Investigates third line support calls assigned and identify the root cause of incidents and problems - Reports and escalates issues to 3rd party vendors if necessary. - Provides onsite technical support to clients and provide field engineering services to clients. - Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. - Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. - Proactively identifies opportunities for work optimization including opportunities for automation of work. - May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. - May work on implementing and delivering disaster recovery functions and tests. - Performs any other related task as required. Knowledge and Attributes: - Ability to communicate and work across different cultures and social groups. - Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. - Ability to maintain a positive outlook at work. - Ability to work well in a pressurized environment. - Ability to work hard and put in longer hours when it is necessary. - Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. - Ability to adapt to changing circumstances. - Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications ( Preferred ) : - Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). - Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). - Relevant certifications such as (but not limited to) - - VMware certified Professional: DATA Centre Virtualization. - VMware Certified Specialist – Cloud Provider. - VMware Site recovery Manager: Install, Configure, Manage. - Microsoft Certified: Azure Architect Expert. - AWS Certified: Solutions Architect Associate. - Veeam Certified Engineer (VMCE). - Rubrik Certified Systems Administrator. - Zerto, pure, vxrail. - Google Cloud Platform (gcp). - Oracle Cloud Infrastructure (oci). - Microsoft Windows Server Required experience: - Seasoned work experience. - Seasoned experience required in Engineering function within a medium to large ICT organization. - Seasoned experience of Managed Services. - Excellent working knowledge of ITIL processes. - Seasoned experience working with vendors and/or 3rd parties. - Seasoned experience managing platforms including a combination of the following: Windows Server .Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration. Workplace type: Remote Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Overview With over 17,000 employees worldwide, the mission of the Customer Success Organization (CSU) is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join the CSU Americas Team and help us build a future where customers achieve their business outcomes faster with technology that does more.  We are looking for Cloud Solution Architect professionals (Multiple Openings), specializing in Data and Analytics & AI, who are passionate about driving our customers’ transformation on Microsoft Azure. These are customer-facing roles, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, and operational health engagements. You will own AI technical customer engagements including architectural design sessions, proof of concepts/technologies, specific implementation projects and MVPs. You will leverage your experience in customer-facing roles and success leading end-to-end AI technical engagements and development of POCs using AI services and/or data science with customer executives, IT Management, Enterprise Architects, Data Scientists and Developers to drive AI solutions to production. By applying to this role, you will be considered for multiple opportunities within Microsoft across the United States. This role is flexible in that you can work up to 100% from home. Responsibilities This role will give you the opportunity to leverage your experience in customer-facing roles and success in leading in-depth technical security architecture discussions with customer executives, Enterprise Architects, IT Management, and Developers to address, enable, and transform Data and AI solutions for the customer. Key responsibilities: - Seek to understand customers’ overall data estate Business and IT priorities and success measures to design Data & Analytics solutions that drive business value and drive positive Customer Satisfaction & become a trusted advisor. - Ensure that solution exhibits high levels of performance, security, scalability, maintainability, repeatability, appropriate reusability, and reliability upon deployment and provide feedback and insights from customers/partners. - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments and identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable Intellectual Property (IP). - Apply technical knowledge to architect and design solutions that meet business and IT needs, create AI roadmaps, drive Proof of Concepts (POC) and Minimal Viable Product (MVP), and ensure long term technical viability of new deployments, infusing key AI technologies where appropriate. - Be the Voice of Customer to share insights and best practices, connect with Engineering team to remove key blockers and drive product improvements. - Maintain technical skills and knowledge, keep up to date with market trends and competitive insights; collaborate and share with the AI technical community while educating customers on Azure platform. - Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes and obtain relevant accreditations and certifications. Qualifications Required Qualifications - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Other Requirements: - This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. Preferred Qualifications - 1+ years of experience with AI/ML and/or Generative AI technology. - 2+ years of customer facing experience providing recommendations to, or collaborating with, mid-to-senior level executives to address and advance technology transformation initiatives, entablements, and outcomes, including Data and AI solutions. - 2+ years of enterprise experience in ANY of the following: Microsoft Fabric, Azure Databricks, Microsoft Purview, Azure SQL, PostgreSQL, MySQL, and Cosmos DB. Cloud Solution Architecture IC3 - The typical base pay range for this role across the U.S. is USD $85,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $112,000 - $185,300 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description ICF seeks an experienced Azure Cloud Architect to lead the design and governance of secure, scalable cloud-native solutions in complex, regulated enterprise environments. This position plays a key role in modernization initiatives, requiring strong architectural leadership, security alignment, and DevSecOps integration. The ideal candidate has deep expertise in Microsoft Azure, enterprise cloud governance, and secure platform architecture. This role provides strategic oversight, guidance, and technical credibility across infrastructure, application, and data domains. Job Location: This position is remote within the United States. Please note that ICF monitors employee work locations, restricts access from foreign locations and IP addresses, and prohibits the use of personal VPN connections. What You’ll Be Doing - Architect and govern secure Azure cloud environments, including enterprise landing zones, identity integration, hybrid connectivity, and high-availability design. - Develop and maintain reference architectures, technical standards, and governance controls to ensure consistent and compliant cloud implementations across multiple modernization efforts. - Lead architectural design reviews and approve solution designs to maintain alignment with enterprise security, compliance, and modernization strategies. - Integrate infrastructure-as-code, policy enforcement, and automated security controls into DevSecOps pipelines using modern CI/CD and automation practices. - Maintain alignment with established security frameworks, including role-based zero trust, role-based access controls, and continuous monitoring. - FinOps, scalability planning, performance optimization, availability, and disaster recovery strategies across Azure environments. - Provide architectural guidance for cloud-native, containerized, and data-driven workloads that support enterprise modernization. - Collaborate with engineering, security, and operations teams to ensure solutions are supportable, maintainable, and consistent with enterprise standards. Qualifications - Bachelor’s Degree in Computer Science, Information Systems, Engineering, or a related technical field. - Microsoft Certified: Azure Solutions Architect Expert (required). - 10+ years of experience architecting and leading enterprise cloud solutions across complex, multi-team environments. - 8+ years of experience across multiple technical domains, including: infrastructure, application development, data platforms, or low-code/no-code technologies. - 5+ years demonstrated experience designing secure Azure environments within regulated enterprise settings that require formal security authorization and ongoing compliance. - 5+ years of experience implementing infrastructure-as-code and integrating automated security validation into CI/CD pipelines. - 5+ years of experience supporting cloud governance, compliance alignment, and continuous monitoring frameworks. - 3+ years of experience operating within hybrid and multi-cloud enterprise environments. - 5+ years of experience modernizing large application portfolios and establishing architectural standards across multiple concurrent initiatives. Benefits - ICF is a global advisory and technology services provider, combining unmatched expertise with cutting-edge technology to help clients solve complex challenges. - We are an equal opportunity employer. - Reasonable Accommodations are available for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs. Pay Range The pay range for this position based on full-time employment is: $108,476.00 - $223,134.00.

• Support the day-to-day operations, security, and performance of AWS cloud infrastructure • Manage enterprise-level workload scheduling and automation through Tivoli/IBM Workload Scheduler (TWS/IWS) • Provision, configure, and maintain AWS resources including EC2, S3, IAM, and VPCs • Operate and support the TWS/IWS platform, including job stream monitoring, dependency management, and agent health checks • Enforce least-privilege access controls using AWS IAM • Triage, diagnose, and resolve incidents involving AWS infrastructure and scheduling batches • Identify performance bottlenecks and implement optimizations