• Manage and mentor a team of content designers working across all mobile and web applications. • Identify opportunities to build scalable content systems including reusable patterns and content models • Collaborate with designers, engineers, product managers, legal, localization, and AI/ML teams • Act as a subject matter expert and point of contact for content design related work in mobile and web. • Stay informed on trends in AI, localization, and inclusive language • Design great experiences through clear, consistent, and inclusive language

• Build and evolve governance models—including workflows, decision frameworks, review practices, and change‑management processes—that scale content quality across teams. • Evaluate, pilot, and operationalize AI‑enabled content tools like linting engines, terminology platforms, writing assistants, and evaluation tools to improve consistency and efficiency. • Establish criteria and assessment methods for tool selection, ensuring solutions align with HID workflows, design systems, and content quality goals. • Create clear, authoritative documentation—standards, playbooks, patterns, system guides, and reference materials—to support large-scale adoption. • Collaborate with the design system team to embed language foundations into components, patterns, and UI guidance. • Write and refine content directly in Figma to validate standards against real flows, wires, and UI constructs. • Partner with mobile, web, and vehicle content designers to ensure terminology and patterns remain aligned across connected journeys. • Lead working sessions, audits, and reviews to enforce governance practices and ensure consistency across teams and platforms. • Lead the HID studio in systems thinking, tool adoption, and decision-making related to language quality and governance. • Advocate for clarity, consistency, and system integrity across product and design partners.

Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role:We are seeking an exceptional Senior Content Designer to join our Product Design Team. This role will report to the Head of Product Design. In this role, you’ll own all things related to our in-app content including the content system, voice / tone, processes, and the copy itself. You’ll collaborate across our teams with product, design, engineering, and marketing stakeholders to ensure our in app copy is clear, accurate, and consistent. Where you will work:This role is open to remote candidates across the U.S. For candidates based in New York City, the position follows a hybrid schedule with in-office work required Tuesday, Wednesday, and Thursday each week. What you will do: - Partner tightly across teams with many stakeholders to simplify complex concepts and constraints into user friendly copy - Own and evolve the processes surrounding copy development including translation, approval processes, and implementation - Own and evolve our content management system and ensure it is structured scalably - Partner with our marketing and brand stakeholders to manifest Garner’s voice and tone in app-appropriate ways - Drive overall oversight and iteration of our in app copy including consistency audits, user testing, and improvements independent of other project work What you will bring to the team: - A superpower in clear and efficient writing - Proven experience overseeing the systems and processes and enable excellent UX copy at scale (Experience with Contentful is a bonus) - A strong ownership mindset and drive to proactively push for improvements - A PhD in cat herding (or equivalent experience 🙂) that enables you to collaborate effectively, listen to feedback and bring people along, and drive decisions with a group of opinionated stakeholders - Ability to adapt quickly to new tools and technologies, including an informed point of view on how to integrate AI into our workflows - Ability to reliably and independently handle multiple projects across teams simultaneously - A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare. Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time. Compensation Transparency:The target salary range for this position is $167,000 - $200,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@garnerhealth.com. Equal Employment Opportunity:Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com.

• Write SEO-focused content including blogs, landing pages, pillar pages, FAQs, and content refreshes aligned to search intent and client strategy • Follow content briefs, keyword frameworks, and topic outlines while contributing to structure, narrative flow, and clarity • Maintain consistent brand voice, readability, and editorial quality across clients and content types • Incorporate internal linking, metadata guidance, and on-page SEO best practices into content deliverables • Use AI tools to support research, outlining, drafting, and optimization while maintaining human editorial oversight • Evaluate AI-assisted content for originality, accuracy, tone, and alignment to brand and SEO standards • Format content end to end in clean, structured HTML or CMS-ready formats • QA content at scale for factual accuracy, hallucination removal, grammar, and compliance with brand guidelines • Partner with SEO strategists, account teams, and clients to align content with performance goals