This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Step into a key leadership role as our Remote Team Manager – WC, where you’ll drive strong outcomes in Workers’ Compensation claims. You’ll lead a high‑performing team, oversee claim investigations and resolutions, and ensure smooth, accurate, and compliant service across company, carrier, and account guidelines. You’ll also partner closely with senior leadership—supporting the VP and Assistant VP of Claims—to strengthen operations and elevate overall Service Center performance. If you're a proactive problem‑solver with a passion for people, process, and purpose… this is your moment. This is your role. This is your next big move. Qualifications - Proactive problem-solver - Passion for people, process, and purpose Requirements - Experience in Workers’ Compensation claims - Leadership experience in managing high-performing teams - Ability to oversee claim investigations and resolutions - Strong understanding of compliance with company, carrier, and account guidelines - Collaboration with senior leadership Benefits - Pay and incentive plans that recognize performance excellence - Benefit programs that empower financial, physical, and mental wellness - Training programs that promote continuous learning and career progression while enhancing job performance - Sustainability programs that give back to the communities in which we live and work - A culture of respect, collaboration, entrepreneurial spirit, and inclusion Company Description At Crawford, employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. - We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. - Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision, and values.

Description Start Date: 3/30/2026 Pay: $13.50-$14.50 an hour based on experience plus monthly bonus up to $300 after 90 days Hours: Monday - Friday 8:00am – 4:30pm (With a half hour lunch) and 2 company paid 15 min breaks *This position is remote upon completion of 4 weeks of training on site in Cleveland office! * **You MUST have internet speed of 100MBps** Who is Hospital Referral Services? No one wakes up in the morning and says, "Today I want to go to the hospital". We are here to help when the unexpected happens. Hospital Referral Services Hospital Insurance Representative will help patients via phone to see what assistance programs the uninsured or underinsured may be eligible to receive. We are looking for self-motivated professional to add to our growing team. If helping people is something you enjoy, this may be the right job for you. HRS's team of experts helps guide patients through the Medicaid process so the patient can focus on recovery. Our employees voted us Top Workplaces 4 years in a row! The Outpatient Medicaid Eligibility Representative will be responsible for: - Screening/Interviewing patients for insurance eligibility in outbound dialer environment - Providing thorough, efficient, and accurate documentation. - The Outpatient Medicaid Eligibility Representative is responsible for meeting goals and quality standards through efficient and accurate work activities. PM21 Requirements Work Requirements: - 1-3 years Dialer call center environment preferred – not required (minimum of 60 calls daily) - 1-3 years of previous healthcare eligibility experience preferred-not required - Ability to maintain the highest level of confidentiality, customer service, and knowledge of HIPAA. - Proficient personal computer skills including Microsoft Office – able to type at least 40 WPM - The Outpatient Medicaid Eligibility Screener must have the ability to multi-task and have good time management skills. - High School Diploma or equivalent (GED) - 7-year background check Training for the Outpatient Medicaid Eligibility Representative: - In office training will include HIPAA regulations, Revenue Group procedures, Medicaid eligibility, role-playing, client systems and procedures. - In office floor training: This will include observation of veteran representatives and supervised calls. Our Benefits: - 100% Paid Training - 401(k) matching - Paid Time off (PTO) – Up to 10 days your first year! - 8 Paid Holidays – Including your birthday! - Referral Program - Employee Assistance Program (EAP) - Growth & Continued Training - Dental & Vision insurance - Health insurance (including Long & Short-Term Disability) - Life insurance (Company Paid) EEO Statement: We are an Equal Employment Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local laws. PM21

Amazing Opportunity and Great Place to Work! Are you looking for a new opportunity to work in a goal-oriented team? Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com About the Role The Delivery Specialist supports client operations by managing leave claims, appeals, escalations, and project tasks. They collaborate with clients, internal teams, and vendors to ensure smooth service delivery. The role requires analytical skills, attention to detail, independence, and a focus on continuous improvement and excellent client service. Responsibilities - Collaborating with client managers and end clients to resolve employee issues and escalations. - Preparing comprehensive appeal packets summarizing case history and documentation. - Using experience and knowledge to maintain all other leaves information while understanding customer relationships and expectations for various assigned accounts. - Providing total claim management, including pay and leave instructions - Obtaining and review updated medical evidence of reason for leave upon receipt. - Reviewing guidelines for eligibility. - Tracking all stand-alone leaves and those running concurrently with FMLA Workers Compensation and Short-Term Disability. - Resolving problems within scope of authority, while bringing others to the attention of their manager. - Providing support to Intake/Customer Service team as needed in the Call Center. - Preparing monthly/quarterly activity reports including the information of case management. (lost days, case managed for management review prior to client delivery Requirements - Have equivalent experience Bachelor in business - Able to learn and apply new skills. - Possess high attention to detail and accuracy. - Possess Verbal and written communication skills. - Able to work independently with minimal supervision. - Possess MS Excel and Word skills. Able to navigate Alight’s proprietary systems and web based tools. - Possess Knowledge of, and experience in, leave of absence processing and customer service functions. - Possess Advanced customer service principles - Possess Knowledge of telephone etiquette. - Able to interact professionally with a diverse group (executives, managers, legal, and subject matter experts). - Able to prioritize work continually and produce a significant volume of work efficiently within performance standards. Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. #LI-Remote P&Tjobs We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

The Loss Draft Specialist performs an important role in helping guide the customer/claimant through the claims process and helping them get their lives back in order following a property damage or loss. They are responsible for accurately processing documents related to property damage claims including ordering and reviewing inspection reports of damage and resolving any issues. This could include tasks such as responding to requests, inquiries, and complaints from various parties involved in the claims process. The Loss Draft Specialist has a direct impact on customer satisfaction and confidence through the timeliness and accuracy of their work and the quality of customer interactions. Successful Loss Draft Specialists enjoy working in a fast-paced environment, have empathy for our customers, and have an ability to prioritize and complete tasks in a timely manner. Our volume of work may increase on occasion, especially during natural disasters, and therefore there will be times when overtime may be required. Primary Job Accountabilities/Responsibilities Responsible for communicating with various individuals involved in the claims process such as homeowners, adjusters, mortgage companies, etc. to handle property damage claim requirements. This could include the following: - Answer questions and respond to requests, inquiries, and complaints in a timely and professional manner. - Review and research claim information provided, make appropriate follow-up calls to resolve issues, and process claim checks following standard policies and procedures. - Ensure that internal and external standards are met on a consistent basis - Efficiently and accurately enter information into company proprietary systems. Build and maintain effective internal and external working relationships in order to meet client requirements and service level agreements. - Request information and/or provide updates as needed. - Handle other duties and projects as requested based on business needs. - Maintain and update procedure knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate. Basic Qualifications - High School diploma or GED - Proven customer service skills and ability to work in an environment focused on quality and accuracy - Strong problem-solving skills and ability make appropriate decisions based on standard procedures and information provided - Good oral and written communication skills and professional telephone etiquette - Good organizational skills and the ability to manage multiple tasks and meet deadlines - Basic knowledge of computers and proficiency with Microsoft office including Excel and PowerPoint Preferred Qualifications/Experience 1-year experience in insurance, banking, finance, mortgage servicing, or related experience Pay Range: $16.23 - $30.53 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.