• Lead and mentor a team responsible for managing and maintaining the company's IT infrastructure, including servers, networks, storage, and cloud environments • Collaborate with cross-functional teams to define IT strategies, roadmaps, and solutions aligned with business objectives • Develop and implement IT policies, procedures, and standards to ensure security, availability, and performance of IT systems • Oversee the planning, design, implementation, and optimization of IT infrastructure projects and initiatives • Monitor and manage IT operational performance, including incident, problem, and change management processes • Drive continuous improvement efforts to enhance operational efficiency, cost-effectiveness, and service delivery • Manage vendor relationships and ensure optimal performance of outsourced IT services and solutions • Stay abreast of emerging technologies, trends, and best practices to recommend innovative solutions to clients • Collaborate with sales and business development teams to provide technical expertise and support during client engagements • Represent the company in industry events and engage with stakeholders to promote the company's security capabilities

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a talented Guest Accessibility & Cruise Documentation Lead to join our Vacation Planning department! This position supports Windstar Cruises’ guest documentation, manifesting, and compliance processes by operating and maintaining digital workflows, ensuring data accuracy, and leveraging automation and AI-enabled tools to improve efficiency and guest experience. The role serves as a subject matter expert for documentation and accessibility processes while collaborating with internal teams and technology partners to implement system improvements and maintain regulatory compliance. Responsibilities - Manifest Duties: - Executes daily guest manifesting and documentation processes in accordance with company and regulatory standards. - Supports automated workflows, validation rules, and exception handling processes to reduce manual effort and improve accuracy. - Maintains and monitors digital intake and delivery channels (including inboxes, Smartsheets, and system queues) to ensure timely processing of manifests and documents. - Assists with testing and validating system updates that impact manifests, guest documents, and invoices. - Access Desk & Guest Accommodation Management: - Supports the operation of the ADA Access Desk and serves as an Access Concierge for pre-cruise accommodation needs. - Collects, verifies, and documents guest accommodation requests using structured digital tools and workflows. - Uses automation and AI-enabled tools to help categorize, prioritize, and route accommodation requests while maintaining a high standard of guest care. - Ensures guest accommodation information is accurately recorded and reflected across reservation and manifest systems. - Immigration Information Management: - Manages immigration and guest folio collection processes to ensure all required documentation—including visas and entry requirements—is accurately gathered and meets current international regulatory standards. - Manages passenger e-documents through integrated digital platforms to support timely delivery and regulatory compliance. - Implements automation and AI-assisted checks to proactively flag missing, incomplete, or high-risk documentation. - Data Accuracy, Quality Control & Systems Integrity: - Maintains high accuracy standards for guest documentation and manifests by following quality control procedures and validation rules. - Supports documentation-related KPIs by identifying trends, recurring errors, and improvement opportunities. - Assists with content maintenance for documentation-related materials across SharePoint, My Windstar, and WindstarCruises.com. - Supports testing and validation of new product loads and system updates impacting guest documents and invoices in Seaware and related platforms. - Process Support, Automation & Continuous Improvement: - Develop, implement, and oversee system processes and training—including new hire onboarding—while training and mentoring team members in manifest and document duties, automation tools, and digital workflows to build and document future-ready capabilities. - Provide insights and suggestions to department and system vendors on streamlining and improving processes. - Provide strategic insights to streamline processes, collaborate with vendors and internal teams, maintain strong cross-department relationships, represent Windstar Cruises professionally, and support special projects assigned by management. - Manage time; prioritize assignments to ensure they are completed within the designated timeframe. - Provide support to department Management and perform other duties as assigned. - Follows and helps refine documented workflows for guest documentation, manifesting, and compliance activities. - Identifies opportunities to improve efficiency, reduce rework, and enhance accuracy within existing processes. - Uses automation and AI-enabled tools to support repetitive or time-intensive tasks. - Documents procedures and contributes to training materials and knowledge resources. - Provides peer support and subject matter expertise to team members as needed. - Cross-Functional Collaboration: - Serves as a subject matter expert for guest documentation and accessibility workflows. - Provides operational input to internal teams and system vendors related to documentation processes and system functionality. - Maintains strong working relationships across departments to ensure alignment between documentation, reservations, and onboard operations. - Represents Windstar Cruises professionally in internal and cross-functional interactions. Qualifications - Proficiency with Reservations and Operations systems (Seaware preferred). - An in-depth understanding of Windstar Cruises product, policy, and procedure. - Great communication and interpersonal skills. - Strong self-starter with excellent task management and organizational skills and demonstrated attention to detail and accuracy. - Demonstrates record of good attendance and is flexible with scheduling. - Must be able to carry out all job functions with minimal supervision. - An intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s). Benefits - Medical, Dental & Vision; - HSA & FSA; - Life & Disability; - Accident, Hospital & Critical Illness; - Pet Insurance; - Vacation, Sick Time and paid Holidays; - 401(k) with Company Match; - Employee Assistance Plan; - Education Assistance; - Employee Discounts & Travel Deals. Work Environment - Remote work. - Secure home office environment suitable for remote work without disruptions. - Hardwired internet connection is required. - This position is expected to adjust work hours/days in cases of irregular operations, which likely will also require extended hours.

*Strong Preference given to individuals in the MST and PST time zones. ABOUT SCALING.COM Scaling.com helps founders achieve what most consider impossible: 10x growth in three years or less. We serve ambitious entrepreneurs — from $500K in annual revenue to active 8- and 9-figure operators — using a science-backed framework co-authored by Dr. Benjamin Hardy and Blake Erickson. We're a high-integrity, high-performance team, and we're looking for people who take pride in doing excellent work behind the scenes. THE ROLE The Operations Associate is the operational backbone of our internal systems. You'll manage platform access, support CRM administration, document processes, and ensure our teams have everything they need to work efficiently. This is not a passive support role. You'll work cross-functionally with marketing, sales, program delivery, and people operations, and you'll have real ownership over the systems and processes that keep the company running. WHAT YOU'LL DO Systems & Platform Administration - Own day-to-day support for HubSpot, Monday.com, Zapier, BambooHR, Zoom, Trainual, and related platforms - Manage user access across tools — onboarding, role changes, and offboarding - Troubleshoot basic system issues and escalate as needed CRM & Data Integrity - Maintain HubSpot organization: contact management, pipeline hygiene, tagging, and workflow upkeep - Monitor data accuracy across platforms and flag inconsistencies proactively Process & Documentation - Build and maintain SOPs for internal workflows and systems - Keep internal documentation current as the company evolves - Route operational requests to the right teams and track resolution Cross-Functional Support - Support marketing, sales, and program delivery with operational and administrative tasks - Provide basic logistics support for internal meetings and group coaching sessions on Zoom

SMX is seeking a Principal, Cloud & ISV Growth & Operations to scale, and operationalize our cloud hyperscale partnerships with AWS, Google, Microsoft and growing portfolio of ISV ATO partners across internal business units and stakeholders. In close partnership with Strategic Alliances leadership, this role will help shape executive partner engagement and strengthen SMX’s positioning with the cloud and ISV ecosystems. This role supports the strategy, execution, and growth outcomes of our cloud and ISV partnerships. It blends partner strategy, solution incubation, GTM execution, and operational excellence in the support of all business units across SMX. 1. Emergent CSP and ISV ATO Partnership Growth - Lead and operationalize focused end-to-end strategy and execution for growth partnerships with a focus on Google Cloud, Microsoft, AWS and ISV onboarding ISV Partners. - Support clear prioritization and focus across partners to ensure time, investment, and leadership attention are aligned to growth impact while deconflicting competing SMX partnership priorities - Develop focused business plans, goals and success metrics for Google, Microsoft and new ISV partners - Serve as liaison and Program Manager POC for CSP and ISV ATO Program Success o Partner programs, incentives and fund requests - Assist in developing battlecards for internal co-sell & CSP co-sell - Joint GTM and solution strategy - Support and participate in executive-level QBRs and strategic roadmap discussions with CSPs and ISV leadership o Refine/Scale CRM + Deal Registration Strategy 2. Partner GTM Operations & Programs Ensure the operational foundation of partnerships is consistent, scalable, and audit-ready: - Deal registrations – integration of CRM with Google and Microsoft and ISV Partners o Partner program compliance: - End User Reporting - Understand CSP and ISV Revenue Recognition - Support internal billing and operations where needed - Work with stakeholders to ensure SMX receives maximum partner revenue recognition - Partner with Compliance team on upcoming CSP Audits / Renewals - Partner with CGO on CSP / ISV Documentation + Resource Hub • Reduce operational chaos by introducing: - Clear ownership models o Repeatable processes and tooling o Lightweight governance that enables speed rather than slows it down - Oversee partner systems and data hygiene (e.g., CRM, partner portals) to ensure leadership has reliable visibility into performance. 3. Partner Solution Incubation - Internally and externally promote and operationalize the incubation of mission-focused solutions across cloud and ISV partners while deconflicting perceived conflicts of interest - Translate CSP partner program, funding, and incentives into clear, executable GTM plays aligning to SMX Mission priorities. - Partner with technical, delivery, and sales leadership to: - Understand and align SMX & Partner mission priorities and capabilities - Improve cross BU collaboration and information sharing - Develop business cases and success metrics for priority growth initiatives and new partner motions. - Contribute to multi-year roadmap alignment with key CSP and ISV partners. 4. Support Marketing, Events & Internal Enablement - Partner with Marketing to align on: - Solution battle cards with clear value propositions for partner stakeholders - CSP Joint messaging and blog posts - Act as an internal evangelist and translator, connecting strategy, technology, and execution. - Coordinate CSP + ISV training and certification priorities with SMX Training and Certification tea - 5+ Years in Sales or Cloud Alliance's (AWS, Microsoft, Google) - Experience building business plans, KPIs, and success metrics for cloud partners (AWS, Microsoft, Google) - Strong program management skills, including ownership of cross-functional initiatives and governance models - Experience managing CRM integrations, deal registrations, partner portals, and data hygiene processes - Ability to partner with technical, delivery, sales, marketing, and compliance teams to align strategy and execution - Experience coordinating executive-level engagements (QBRs, roadmap discussions) with cloud and ISV leadership - Ability to translate partner incentives/programs into actionable, mission‑focused solution opportunities - Prior experience in federal or regulated markets Background in cloud consulting, SI partnerships, or enterprise technology ecosystem roles - Certifications with AWS, Google Cloud, or Microsoft - Experience managing Multi-Cloud Partnerships Application deadline: March 20, 2026 #LI-Remote #cjpost The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement. The proposed salary for this position is: $134,000—$201,000 USD At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success. We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration. SMX is an Equal Opportunity employer including disabilities and veterans. Selected applicant may be subject to a background investigation and/or education verification. SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).