SMX is seeking a Principal, Cloud & ISV Growth & Operations to scale, and operationalize our cloud hyperscale partnerships with AWS, Google, Microsoft and growing portfolio of ISV ATO partners across internal business units and stakeholders. In close partnership with Strategic Alliances leadership, this role will help shape executive partner engagement and strengthen SMX’s positioning with the cloud and ISV ecosystems. This role supports the strategy, execution, and growth outcomes of our cloud and ISV partnerships. It blends partner strategy, solution incubation, GTM execution, and operational excellence in the support of all business units across SMX. 1. Emergent CSP and ISV ATO Partnership Growth - Lead and operationalize focused end-to-end strategy and execution for growth partnerships with a focus on Google Cloud, Microsoft, AWS and ISV onboarding ISV Partners. - Support clear prioritization and focus across partners to ensure time, investment, and leadership attention are aligned to growth impact while deconflicting competing SMX partnership priorities - Develop focused business plans, goals and success metrics for Google, Microsoft and new ISV partners - Serve as liaison and Program Manager POC for CSP and ISV ATO Program Success o Partner programs, incentives and fund requests - Assist in developing battlecards for internal co-sell & CSP co-sell - Joint GTM and solution strategy - Support and participate in executive-level QBRs and strategic roadmap discussions with CSPs and ISV leadership o Refine/Scale CRM + Deal Registration Strategy 2. Partner GTM Operations & Programs Ensure the operational foundation of partnerships is consistent, scalable, and audit-ready: - Deal registrations – integration of CRM with Google and Microsoft and ISV Partners o Partner program compliance: - End User Reporting - Understand CSP and ISV Revenue Recognition - Support internal billing and operations where needed - Work with stakeholders to ensure SMX receives maximum partner revenue recognition - Partner with Compliance team on upcoming CSP Audits / Renewals - Partner with CGO on CSP / ISV Documentation + Resource Hub • Reduce operational chaos by introducing: - Clear ownership models o Repeatable processes and tooling o Lightweight governance that enables speed rather than slows it down - Oversee partner systems and data hygiene (e.g., CRM, partner portals) to ensure leadership has reliable visibility into performance. 3. Partner Solution Incubation - Internally and externally promote and operationalize the incubation of mission-focused solutions across cloud and ISV partners while deconflicting perceived conflicts of interest - Translate CSP partner program, funding, and incentives into clear, executable GTM plays aligning to SMX Mission priorities. - Partner with technical, delivery, and sales leadership to: - Understand and align SMX & Partner mission priorities and capabilities - Improve cross BU collaboration and information sharing - Develop business cases and success metrics for priority growth initiatives and new partner motions. - Contribute to multi-year roadmap alignment with key CSP and ISV partners. 4. Support Marketing, Events & Internal Enablement - Partner with Marketing to align on: - Solution battle cards with clear value propositions for partner stakeholders - CSP Joint messaging and blog posts - Act as an internal evangelist and translator, connecting strategy, technology, and execution. - Coordinate CSP + ISV training and certification priorities with SMX Training and Certification tea - 5+ Years in Sales or Cloud Alliance's (AWS, Microsoft, Google) - Experience building business plans, KPIs, and success metrics for cloud partners (AWS, Microsoft, Google) - Strong program management skills, including ownership of cross-functional initiatives and governance models - Experience managing CRM integrations, deal registrations, partner portals, and data hygiene processes - Ability to partner with technical, delivery, sales, marketing, and compliance teams to align strategy and execution - Experience coordinating executive-level engagements (QBRs, roadmap discussions) with cloud and ISV leadership - Ability to translate partner incentives/programs into actionable, mission‑focused solution opportunities - Prior experience in federal or regulated markets Background in cloud consulting, SI partnerships, or enterprise technology ecosystem roles - Certifications with AWS, Google Cloud, or Microsoft - Experience managing Multi-Cloud Partnerships Application deadline: March 20, 2026 #LI-Remote #cjpost The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement. The proposed salary for this position is: $134,000—$201,000 USD At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success. We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration. SMX is an Equal Opportunity employer including disabilities and veterans. Selected applicant may be subject to a background investigation and/or education verification. SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work. Your Title: Associate, Asset Management Your Location: Remote Anywhere within the USA You Report To: Associate Manager, Asset Management and Skip Tracing Your Schedule: Monday to Friday 8:00am - 4:30pm EST Your Compensation: $20.37/hour plus monthly bonus Learn more about our awesome Loss Mitigation team First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Loss Mitigation department to accommodate our remarkable growth! The primary role of the Asset Associate is to successfully assign, track, and coordinate all approved repossessions. The Asset Associate will follow First Help Financials’ process for all repossession activities. A successful candidate will have moderate comprehension of repossessions and excellent communication skills. The primary objective of the position is recovery collateral efficiently to mitigate losses. What you will do: Your responsibilities include but are not limited to: - Validate repossession requests submitted through the assignment dashboard to ensure accuracy and eligibility. - Conduct thorough reviews of assignment criteria per the FHF Repossession Manual. - Assign qualified repossession agents and oversee tracking, follow-up, and timely collateral recovery. - Maintain strong, consistent communication with repossession partners to support efficient operations. - Monitor and update all system statuses before and after repossessions to ensure data integrity. - Process collateral release requests for agents and auction partners when accounts are reinstated. - Perform hold and closure reviews of all repossession cases to ensure compliance and completeness. - Adhere to all FHF compliance guidelines, policies, and regulatory requirements. - Complete general administrative tasks as needed to support departmental workflow. - Execute additional projects or assume additional responsibilities as assigned by management. What you bring: - 2+ years of consumer finance or related industry experience - Demonstrated historical career stability - High School Diploma from an accredited institution or GED equivalent required - Ability to work independently - Strong attention to detail - Excellent verbal and written communication skills - Ability to multi-task while maintaining high quality control standards

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Director of Operations to serve as the operational anchor of the company. This role is responsible for building structure, reinforcing accountability, and creating sustainable systems that support long-term growth. Success in this seat requires a systems-first mindset, strong intellectual curiosity, and the ability to translate vision into disciplined execution. This is a hands-on operational leadership role. You’ll be visible, engaged, and deeply involved in how the work flows through the organization. The Director of Operations ensures that priorities are clear, commitments are honored, and operational cadence is maintained consistently across teams. While this is not an individual contributor or technical engineering role, a strong operational presence and a working knowledge of managed IT services are essential. The Director of Operations partners closely with service leadership and service delivery but does not function as a Service Manager or ticket escalation point. Key Responsibilities - Operational Execution - Drive and improve operational workflows across service delivery, projects, and internal operations. - Establish clear processes, accountability, and structured execution rhythms. - Identify inefficiencies and implement practical, scalable solutions. - People & Accountability - Lead, coach, and support managers and team leads. - Create clarity around roles, expectations, and priorities. - Partner with leadership on performance management and development. - Hold teams accountable to commitments, timelines, and performance standards while maintaining a supportive culture. - Visibility & Performance - Ensure strategic initiatives move from idea to completion. - Track KPIs, service metrics, and operational performance. - Create visibility into progress, risks, and results. - Leadership Alignment - Work closely with ownership and leadership to align operations with business goals. - Serve as the bridge between leadership vision and team execution. - Support clear communication and coordination across departments. Qualifications - Working understanding of managed IT services or a technical services environment. - Proven experience in an operations leadership role (Director of Operations, Head of Operations, or similar). - Background in leading teams and managers within a service-based organization. - Demonstrated ability to build repeatable systems and establish consistent operational cadence in a growing organization. - Strong experience in process improvement, execution, and accountability. - Strong intellectual curiosity with a commitment to continuous learning and operational improvement in a technology-driven environment. - Calm, organized, and decisive leadership style with a systems-first mindset. - Comfort balancing strategy with hands-on operational involvement. Nice to Have - Experience in a Managed Services Provider (MSP), IT services, or technical services environment. - Familiarity with service delivery metrics, SLAs, and project management workflows. What This Role Is Not - This role is not a strategy-only position; it requires translating leadership vision into execution and measurable operational results. - It is not a super Service Manager, a ticket escalation point, or a technical architect role. - It is not focused on driving rapid change for its own sake; it is responsible for building sustainable systems, reinforcing accountability, and protecting operational rhythm as the company scales. - This role requires patience with process, consistency in execution, and comfort working within structure. Benefits - Medical benefits - Paid Time Off (PTO) - Paid holidays - Supportive leadership culture focused on accountability, clarity, and continuous improvement - Opportunity to influence how teams, processes, and systems evolve as the company grows - Additional benefits and details will be discussed during the interview process Location & Work Arrangement This role is open to remote candidates. Candidates located within driving distance of Madison, GA will participate in hybrid collaboration and periodic in-office meetings. On-site presence will be required during onboarding, with additional in-person time as needed for leadership planning and team coordination. How to Apply Apply with your resume. Qualified candidates will be contacted to begin our structured interview and assessment process. No Phone Calls. Please no phone calls or direct inquiries regarding this position. Qualified candidates will be contacted as part of the interview process. BDManagedIT is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status in accordance with applicable law.

• Responsible for providing Currance Standard Operating Procedure (SOP), accounts receivable follow up, training to new employees, including retraining as needed. • Develop training materials, review HealthStream courses and work with Human Capital training team to identify courses for new employees to take. • Conduct classroom and virtual training. Complete special project needs as requested. • Develop educational resources, user guides and job aids (training docs/PPP, checklists, quizzes/test, etc.). • Identify, create, implement and maintain Standard Operating Procedures. • Partner with department leaders to assess post-training development needs for all team members.