• Manage full customer lifecycle: onboarding, adoption, expansion selling, and renewals. • Lead customer retention initiatives and strategies. • Collaborate with new sales and internal teams to onboard and support new customers, becoming trusted advisors to existing customers. • Develop expertise in e-commerce and our product suite, providing valuable insights to customers for achieving business objectives through data analysis and reporting. • Create success plans and conduct executive-level quarterly business reviews. • Build cross-functional relationships at both user and executive levels across multiple internal teams and brands.

• Work with the Customer Success team to understand the customer journey, identify risk signals, and detect retention and revenue opportunities. • Translate analyses and insights from the customer base into practical, repeatable actions. • Use automation tools and AI assistants to scale and increase the efficiency of campaigns. • Monitor engagement, retention, and churn metrics, conducting ongoing tests and campaign optimizations. • Analyze the customer base to identify behavior patterns, segmentation opportunities, and proactive engagement or intervention points. • Design and implement retention and engagement campaigns at different stages of the customer journey. • Build scalable retention processes and playbooks for churn prevention. • Collaborate with Sales, Marketing, Product, and RevOps to ensure consistency in customer relationship initiatives.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Tendril is seeking a proactive and relationship-driven Remote Customer Success Specialist (CSS) to support and grow our client partnerships. The ideal candidate combines customer success expertise with a strong sales mindset, ensuring customers not only achieve their goals but also recognize the full value of Tendril’s solutions. This role is critical in bridging customer support, account growth, and retention. A successful CSS will proactively engage customers, identify opportunities for expansion, and help drive long-term client satisfaction and revenue growth. Candidates with sales, account management, or business development backgrounds are strongly encouraged to apply, as the role requires comfort discussing value, uncovering opportunities, and supporting upsell and expansion initiatives. Key Responsibilities - Customer Relationship Management - Build and maintain strong relationships with assigned customer accounts. - Act as the primary point of contact for customers post-sale. - Ensure customers are successfully onboarded and continuously receiving value from Tendril’s services. - Customer Success & Retention - Monitor customer health and proactively address risks or challenges. - Conduct regular check-ins and business reviews with clients. - Identify opportunities to improve customer outcomes and satisfaction. - Sales-Oriented Account Growth - Leverage a sales mindset to identify upsell and cross-sell opportunities. - Partner with the sales team to expand accounts and drive additional revenue. - Understand client business goals and position Tendril’s solutions accordingly. - Customer Advocacy - Gather and communicate customer feedback to internal teams. - Advocate for client needs while balancing company objectives. - Support case studies, testimonials, and customer references when appropriate. - Operational Excellence - Maintain accurate customer records and engagement notes in CRM systems. - Track success metrics, renewal timelines, and engagement activity. - Collaborate closely with sales, operations, and leadership teams. Qualifications - 2+ years of experience in Customer Success, Account Management, or Client Services. - Sales background or sales-driven mindset strongly preferred. - Demonstrated ability to manage client relationships and drive retention. - Strong communication and presentation skills. - Ability to identify opportunities for account expansion. - Comfortable working with CRM tools and customer success platforms. - Strong problem-solving skills and a proactive approach. Preferred Qualifications - Experience in SaaS, lead generation, or sales development environments. - Previous experience working closely with sales teams or revenue operations. - Track record of upselling or expanding client accounts. - Experience managing multiple client relationships simultaneously. Key Skills - Relationship building - Sales acumen - Strategic thinking - Customer advocacy - Communication and negotiation - Data-driven decision making Benefits - Be part of a growing, fast-moving team focused on delivering measurable results for clients. - Opportunity to directly impact customer success and revenue growth. - Work in a collaborative environment where customer insight drives strategy.

Job Title: Value Realization Manager Location: Remote Reports to: Value Realization Director Job Type: Full-Time, Individual Contributor About Accruent key Accruent is a global SaaS leader providing solutions that help organizations manage their property and physical assets more effectively. Our technology and services support thousands of customers around the world, enabling them to drive efficiency, compliance, and transformation across the built environment. We are committed to customer success, operational excellence, and long-term innovation. Position Summary The Value Realization Manager is a strategic customer-facing role responsible for quantifying, tracking, and communicating the value delivered through Accruent’s software and services. As a key partner to the Global Flagship, this role helps develop business cases, conduct ROI analyses, and support executive conversations that drive customer retention, expansion, and advocacy. This is a highly collaborative position that blends financial analysis, strategic thinking, and customer engagement. Key Responsibilities Customer Value Engagement - Partner with Account Executives, Value Realization team members, and Solutions Consultants to understand customer goals, baseline metrics, and operational pain points. - Lead or support value discovery sessions and business case development for strategic sales opportunities. - Conduct ROI, total cost of ownership (TCO), and cost-benefit analyses to articulate the financial impact of Accruent solutions. - Deliver value-focused presentations to customer stakeholders and decision-makers, including executives. Value Tracking & Realization - Establish frameworks to measure pre- and post-implementation success metrics. - Track and report realized value through customer adoption, process improvements, cost savings, and other performance outcomes. - Support preparation for Executive Business Reviews (EBRs) by providing data-driven insights on account value achieved. - Help identify whitespace and expansion opportunities based on unmet needs or unrealized value. Internal Collaboration & Sales Support - Work closely with Sales, Value Realization, Services, and Product teams to align value stories with customer use cases and industry benchmarks. - Provide support throughout the sales cycle, including RFP responses, procurement justification, and contract negotiations. - Enable sellers and account teams with tools, templates, and content to support value-based selling motions. Continuous Improvement & Enablement - Contribute to the refinement of Accruent’s value realization methodology, templates, and messaging. - Capture and share best practices, reusable business cases, and outcome-based reference materials. - Support development of success stories and value narratives that can be used in marketing and customer advocacy programs. Qualifications Required Experience - 3–6 years of experience in customer value, sales engineering, customer success, management consulting, or financial analysis in a B2B SaaS company. - Demonstrated ability to conduct ROI modeling, build business cases, or perform data-driven customer impact analysis. - Strong communication and presentation skills with the ability to translate complex data into compelling customer narratives. - Experience working directly with customers and internal cross-functional teams in a fast-paced environment. - Proficiency in Excel, Gainsight, PowerPoint, and CRM systems such as Salesforce. Preferred Qualifications - Exposure to enterprise customers, particularly in asset-intensive or highly regulated industries (e.g., facilities, healthcare, manufacturing, real estate). - Familiarity with value-based selling, customer lifecycle management, or SaaS financial metrics (ARR, CAC, LTV, etc.). - Bachelor's degree in Business, or a related field; advanced degree or certifications in business analysis or consulting is a plus. Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Accruent Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you. Accruent is a leading provider of solutions for unifying the built environment —spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. Pay Range The salary range for this sales position (inclusive of sales incentives/commissions in local currency) is 132000 - 220400