• Serves as a point of contact for Relation’s largest, most complex clients • Monitors client questions, provides recommendations in partnership with the National Accounts Account Management Team on appropriate coverage changes and/or contractual requirements • Identifies, researches and provides resolution for standard client issues • Provides support to the National Accounts Account Management team in the remarketing of renewals to ensure a high level of account retention • Creates proposals as directed by the Account Manager • May review policies received from carriers to ensure accuracy to specifications/binders; expedite with insurance carriers needed corrections to policies received, process or prepare (order, follow-up and/or check) endorsements and applications • Facilitates the prompt response from carriers in an effort to work toward a settlement of all claims • Reviews policy audits and verifies their accuracy • Confirms necessary corrections between the client and the carrier are executed at the direction of the National Accounts Account Management team • Proactively communicates with client any significant audit differences • Reviews cancellations and determines reason for cancellation requests with an attempt to save client accounts, as appropriate, while maintaining the company’s financial equity at the direction of the National Accounts Account Management team • Stays abreast of industry information, new products, legislation, coverage and technology to continuously improve knowledge, performance and services to clients

• Adhere to Brown & Brown's compliance standards and procedures, including meticulous documentation, timely responses, processing timelines, professional conduct and client satisfaction. • Serve as a primary point of contact, promptly responding to customer and carrier inquiries via email and phone, providing expert guidance and solutions. • Independently manage a dedicated portfolio (size subject to volume and account type), demonstrating full ownership of client relationships, bond cycles, and complete submissions to underwriters. • Perform duties both independently and collaboratively within a team environment. • Process all requests promptly and efficiently, in areas of bonds, endorsements, audits, accounting/billing, and coordinate of claims/loss control services. • Gather and compile customer information to prepare new bond submissions for existing accounts with surety companies. • Respond promptly to customers and carrier inquiries via email and phone. • Manage bond renewals and generate invoices. • Maintain and update surety files to ensure ongoing underwriting compliance. • Review bonds for accuracy and completeness. • Execute bonds under Power of Attorney and submit final bond documentation to surety companies. • Undertake other assigned duties and special projects. • Demonstrate a proactive approach in managing tasks and resolving issues. • Participate in training and development activities to maintain current skills and licensing.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Lumicera Health Services is seeking a Client Accounts Supervisor (Supervisor, Trade Accounts) to join our team! The Supervisor, Trade Accounts provides support and/or leads the client acquisition and/or industry partnership opportunities and retention efforts for assigned business units. This includes the management of strategic industry relationships, implementation of service, and other sales-related initiatives for a variety of client and/or industry partner audiences—current, prospective, and consultant. - Successfully satisfies the needs of our industry partners through necessary account management and implementation support that results in significant market share and profitability. - Ensures on-time and quality completion of projects through collaboration with Patient Services, Clinical Services, Enhanced Services, and Trade teams. - Contributes to departmental goals of improved efficiency and capture of strategic client or partner opportunities through process improvement and competitive positioning. - May contribute to departmental employee recruiting, development, and retention objectives by supporting training, coaching, and succession planning. Responsibilities - Serve as a leader by setting clear team goals/monitoring goal progress and training/mentoring team members. - Lead a team of 3 or more Trade Client Services Coordinators. - Ensure daily work output/targets are met accurately and timely, escalating urgent matters appropriately. - Establish a credible image through business knowledge in presenting, selling, and implementing program-specific business solutions. - Develop materials for and lead quarterly business reviews (QBRs) for strategic partner accounts. - Identify and support business needs of prospective customers during the implementation phase. - Provide program-specific solutions that will result in customer business improvement. - Cross sell bundled solutions by merging customer strategic objectives with those of Navitus Health Solutions. - Support management of relationships with Hub Vendors to ensure target goals of programs are met. - Effectively network and leverage relationships with pharmacy partners to drive results. - Act as a liaison for customers by recognizing and defining problems and encouraging alternative solutions. - Support proposal analysts by developing proposal content and repository based on strategic initiatives. - Daily oversight of the Trade Client Services Coordinator team for timely management of operational needs. - Support client acquisition and industry partnership opportunities by drafting original, creative, and persuasive responses to RFPs. - Proficiently understand and develop knowledge of target markets and trends. - Analyze, evaluate, and present financial impact of proposed opportunities to leadership. - Participate in the development of marketing strategies for the company’s operating divisions. - Support development of compelling marketing content and creative design efforts. - Contribute to improved efficiency and effectiveness, including capturing strategic client opportunities. - Establish and maintain analytic reports for invoicing clients and collaborate with finance to track payments. - Work cross-functionally with data and analytics team on required data extracts for manufacturer programs. - Demonstrate flexibility and ability to work independently and collaboratively. - Share knowledge to build expertise in others. - Conduct periodic reviews with clients to understand overall performance of programs. - Participate in, adhere to, and support compliance, people and culture, and learning programs. - Perform other duties as assigned. Qualifications - Bachelor’s degree in Business Administration or a Communications-related field, or equivalent Account Management experience required. - Certified Pharmacy Technician (CPhT) preferred. - 5 years’ experience in a healthcare setting managing clients’ accounts. - Experience developing and implementing complex winning business strategies with a consultative-sales approach. - Experience delivering quality outputs in a fast-paced team environment with tight deadlines. - Strategic business development and project management experience or similar related experience. - Proficient in PC utilization, including Microsoft products. - 2+ years of supervisory/management and/or coaching and mentoring experience required. - Ability to interact cooperatively and respectfully with other employees. Benefits - Top of the industry benefits for Health, Dental, and Vision insurance. - 20 days paid time off. - 4 weeks paid parental leave. - 9 paid holidays. - 401K company match of up to 5% - No vesting requirement. - Adoption Assistance Program. - Flexible Spending Account. - Educational Assistance Plan and Professional Membership assistance. - Referral Bonus Program – up to $750! Company Description Location: Remote, US

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The National Account Manager is responsible for the strategic management, growth, and satisfaction of key national accounts within the collision repair industry, including insurance carriers, fleet operators, and other large-volume partners. This role is critical in maintaining and expanding relationships, ensuring contractual obligations are met, and identifying opportunities to enhance collaboration and business outcomes. The ideal candidate will have a strong background in account management, collision operations, customer service, and strategic communication. - Develop and execute strategic account plans tailored to each national partner to ensure long-term growth and retention. - Identify expansion opportunities within existing or new accounts to drive revenue and service penetration. - Collaborate with leadership to align account goals with broader company objectives. - Serve as the primary point of contact for national clients, maintaining strong, trusted relationships across all levels of partner organizations. - Facilitate regular business reviews and strategic meetings to align performance, expectations, and goals. - Act as the voice of the customer internally, advocating for the account needs while balancing operational capabilities. - Track key account metrics (including but not limited to) volume, revenue, estimate accuracy, customer satisfaction, cycle time, and any additional carrier KPIs. - Provide detailed reporting and analysis to both internal stakeholders and external partners to highlight performance trends and improvement areas. - Utilize data to drive actionable insights and enhance the overall partnership experience. - Quickly address and resolve account-level issues by coordinating with internal teams and stakeholders. - Lead root cause analyses and implement corrective action plans to address recurring problems or breakdowns in processes. - Maintain a solutions-oriented approach that balances customer satisfaction with operational efficiency. - Partner closely with operations, finance, legal, marketing, and training teams to ensure seamless execution of account initiatives and programs. - Lead or participate in cross-functional initiatives aimed at improving the partner experience and strengthening relationships. - Ensure that all account activities align with contractual terms and service level expectations. - Participate in contract renewal negotiations and assist in the onboarding of new strategic accounts. - Maintain documentation of all agreements, renewals, and compliance-related activities. - Identify process inefficiencies and propose innovative solutions to enhance the service experience for national partners. - Lead initiatives that improve consistency, quality, and communication across the account lifecycle. - Stay informed of industry trends, customer expectations, and competitor offerings to maintain a competitive edge. - Travel to client site visits, strategic meetings, performance reviews, and industry events. Qualifications - Minimum of 5 years of experience in the collision repair industry, with a focus on operations, account management, or customer relations. - Demonstrated success in managing high-impact accounts and consistently meeting or exceeding performance targets. - Strong written and verbal communication skills, with the ability to present and influence at all levels of an organization. - Excellent interpersonal and relationship-building abilities, with a customer-first mindset. - Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data analysis, reporting). - Must have a valid driver’s license and a safe driving record. - 50% of overnight travel including air travel required to support national account needs and build face-to-face relationships. - Skilled in managing contract renewals, pricing discussions, and service level expectations while maintaining strong partnerships. - Ability to represent the company with professionalism and credibility at senior leadership levels. - Proficiency with PC, Repair Management Software (CCC/Mitchell), PowerBi, Smartsheet, MS Office, and online research. - In-depth understanding of key account needs, challenges, priorities, and opportunities. - Knowledge of market trends and competitive environment. - Ability to think long-term and drive performance improvements aligned with business objectives. - Proactive in identifying issues and finding solutions to enhance performance and relationships. - Diligent in monitoring carrier performance and identifying trends or inconsistencies. - Skilled at developing and maintaining productive relationships with internal teams and external partners. - Capable of working independently, prioritizing tasks and meeting deadlines in a fast-paced environment. Benefits - Medical Insurance - Dental Insurance - Vision Insurance - Group Life Insurance - Disability Insurance - 401k Retirement Plan with match - 5 Paid Holidays